eTIPS Banner

July 2015, Volume 7, Number 5

Nuance is pleased to present you with this edition of eTIPS, where you will find tips about:

    eTIP 1: Using the "Resume With" voice command to quickly re-dictate from a defined point forward. See eTIPS Video.

    eTIP 2: Using the buttons on the PowerMic II to electronically sign a self-edit report.

    eTIP 3: Getting notified when a specific iSupport Knowledge Base solution has been updated.

ImportantIMPORTANT: PowerScribe is approaching end-of-life, December 2015, and Nuance urges you to initiate your planning process for upgrading to the PowerScribe 360 | Reporting solution. Please take a moment to reach out to your Nuance Sales Executive for more detailed information regarding upgrades.

You can also visit us online at www.nuance.com, access the "What's New" documentation on product upgrades posted within our online knowledgebase at https://isupport.nuance.com, or engage with our specialists at 1-877-805-5902.

Nuance greatly appreciates your business and your loyalty over the years, and we look forward to continuing our relationship in the future. Thank you very much.

eTIPSeTIPS

Did you know you could use the "Resume With" voice command to quickly re-dictate from a defined point forward?

PowerScribe has a voice command that allows a provider to quickly re-dictate content. For example; if an undesirable portion of a sentence was dictated, you could quickly go back to a specific word or phrase within the sentence and re-dictate the content from that point forward. This is accomplished by using the "Resume With" voice command followed by the last word or phrase you would like to resume dictation after.

Click the play button on the following eTIPS video image for a brief demonstration on how to use the "Resume With" voice command.

eTIPS Video

Here's an example of how to use the "Resume With" voice command:

Dictate: The patient is a 35-year-old male who presented to the ER complaining about abdominal pain.

Problem with sentence: the patient is actually a 45-year-old male who was complaining about chest pain.

Solution: Dictate, "Resume with patient" followed by, "is a 45-year-old male who presented to the ER complaining about chest pain."

Result: The patient is a 45-year-old male who presented to the ER complaining about chest pain.

_______________back to top_______________

Did you know you could sign a self-edit report by using buttons on the PowerMic II?

By default, the PowerMic II is configured to allow a dictated report to be signed by pressing "Button C" on the PowerMic. However, once "Button C" is pressed, the system presents the user with a confirmation box, forcing the user to either press the "ENTER" key on the keyboard or click the OK button by using the mouse. Most users don't know that the PowerMic II button identified by a check mark symbol is identical to pressing the "ENTER" key on the keyboard. Therefore, signing a report by only using the PowerMic II buttons is easily accomplished by pressing "Button C" followed by pressing the button that is marked with a check mark. Refer to the image below for information about where these two buttons are located on the PowerMic II.

PowerMic II

_______________back to top_______________

Did you know you can be notified when a specific iSupport Knowledge Base solution has been updated?

There is a feature in iSupport that allows you to save iSupport Knowledge Base solutions, of your choice, into the Quick Link section of the iSupport Home page. When any of the solutions, listed in the Quick Link section of the iSupport Home page, are updated, you will automatically receive an email notification informing you that the solution has been updated.

This is a valuable feature in that it allows you to be informed when a new version of software has been released or to simply be notified when a solution of your choice has been updated.

Perform the following to learn how to add the PowerScribe for Radiology User Documentation solution to the Quick Links section on your iSupport Home page:

  1. Navigate your browser to Nuance's iSupport website:
    https://iSupport.nuance.com
  2. At the Welcome page, login with your iSupport credentials.
  3. In the How can we Help you group on the iSupport Home page, click the Find a Solution link to move to the Knowledge Base page.
  4. In the Search Solutions text box, type PowerScribe User Documentation.
  5. Click PowerScribe for Radiology User Documentation link and solution "10129: PowerScribe for Radiology User Documentation" will appear.
  6. To save this article as a Quick Link on the homepage, click the Add To Quick Links button found on the upper right.
  7. Click the Home tab.
  8. Verify that solution is listed in the Quick Links section on the Home page.

Note: To remove a Solution from the Quick Link group on your Home page, click the article number link to view the article. While viewing, click the Remove from Quick Links button found on the upper right.

back to top

 

iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution #10365: PowerScribe for Radiology What's New Documentation.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

back to top

 

Fixed ImageWhat's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution #13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

back to top

 

iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

back to top

 

Contact SupportContacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Click here for additional information about how to contact Nuance's PowerScribe for Radiology customer support team from Nuance's Technical Support website.

back to top

 

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here
to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here
to email your idea to our eTIPS editor.

back to top

 

Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

back to top