If you do not find the solution listed below, the solution may have been obsoleted, or is not a PowerScribe 360 | Reporting Solution. For Critical Results solutions, you can also see the PowerScribe Critical Results iSupport Solutions list. You can also search iSupport for solutions. This list was upated June 28, 2016.

Solution		Description
Solution 19443	Cursor Not Visible While Making Correction to Report	How do I see where the cursor is when correcting a dictated report?
Solution 19383	Exporting Peer Review Data for ACR	Exporting Peer Review Data for ACR
Solution 17725	PowerMic Microphones / Headsets	PowerMic Microphones / Headsets
Solution 17443	HL7 ADT Message Types Accepted by PowerScribe 360 Reporting	HL7 ADT Message Types Accepted by PowerScribe 360 | Reporting
Solution 17102	Hyland ModLink User Documentation	Where can I find ModLink User Documentation?
Solution 17088	PowerScibe 360 Reporting V3.5.1 Client Workstations Require .Net Framework 4.5	PowerScibe 360 | Reporting V3.5.1 Client Workstations Require .Net Framework 4.5
Solution 17087	Setting Up a Site to Site VPN Tunnel with Nuance Support	Setting up a Site to Site VPN Tunnel with Nuance Support
Solution 17082		Can an Administrator run an Out of Compliance Message Detail Report in the web facing tool?
Solution 17079		Can an Administrator run a Monthly Summary Report from the web facing tool?
Solution 17075		Can an Administrator run an Admin Closure Messages by Group Report from the web facing tool?
Solution 17074		Can an Administrator run a Compliance and Statistical with Variable Date Range Report from the web facing tool?
Solution 17064	PowerScribe 360 Client Audio Settings Issues	PowerScribe 360 Client Audio Settings Issues
Solution 17063	PowerScribe 360 Client Application Fails to Launch	PowerScribe 360 Client Application Fails to Launch
Solution 17062	Long Client Login Times Issues	Long Client Login Times Issues
Solution 17061	Install Wizard Interrupt Issue - Client Install Failure	Install Wizard Interrupt Issue
Solution 17060		What are common client issues?
Solution 17053	Why am I receiving an SSL error when trying to access the mobile app on my iPhone?	Why am I receiving an SSL error when trying to access the mobile app on my iPhone?
Solution 17044	PRRS – PowerShare Registry Reporting Service	PRRS – Physician Registry Reporting Service
Solution 17022	Peer Review (Purchasable Option)	Peer Review (Purchasable Option)
Solution 17013	PowerScribe 360 Client Folders, Files, Registry Keys, and Permissions	PowerScribe 360 Client Folders, Files, Registry Keys, and Permissions
Solution 17010	PowerScribe 360 Reporting V3.5 Documentation	PowerScribe 360 | Reporting V3.5 Documentation
Solution 17009	PowerScribe 360 Reporting V1.x Documentation	PowerScribe 360 | Reporting V1.x Documentation
Solution 17008	PowerScribe 360 Reporting V2.0 Documentation	PowerScribe 360 | Reporting V2.0 Documentation
Solution 17007	PowerScribe 360 Reporting V2.5 Documentation	PowerScribe 360 | Reporting V2.5 Documentation
Solution 17005	PowerScribe 360 Reporting V3.0 Documentation	PowerScribe 360 | Reporting V3.0 Documentation
Solution 17004	Professional Services Documents	Professional Services Documents
Solution 16998	PowerScribe 360 Client installation Fails with an Error	PowerScribe 360 Client installation fails with an Error
Solution 16997	Client Integrations	Client Integrations
Solution 16996	Quick Reference Cards	Quick Reference Cards
Solution 16995	Mobile Radiology	Mobile Radiology
Solution 16994	Speech Recognition	Speech Recognition
Solution 16993	HL7 Interfaces and PX2008	HL7 Interfaces and PX2008
Solution 16992	DICOM (Purchasable Option)?	DICOM (Purchasable Option)
Solution 16991	Quality Check	Quality Guidance (Purchasable Option)
Solution 16990	Assisted Diagnosis	Assisted Diagnosis
Solution 16989	Server Installation and Management	Server Installation and Management
Solution 16988	Client Installation and Configuration	Client Installation and Configuration
Solution 16987	Procedure Master Translator (Chargemaster) Management	Procedure Master Translator (Chargemaster) Management
Solution 16986	AutoTexts	AutoTexts
Solution 16985		Coding and BiRads
Solution 16973		PowerScribe 360 Workstation Client will not install due to Microsoft Update Applied
Solution 16966		Nuance PDF High Vulnerability Security Scan
Solution 16962		Maximum Number of Fields Allowed in an AutoText
Solution 16961		Cannot Find Ordering Clinicians in PowerScribe 360 V3 When Sending CR Messages
Solution 16958		Capitalizing Headings
Solution 16947		Flicker on Text Playback
Solution 16934		Why doesn't the gateway auto-populate when I add a cell phone to the devices?
Solution 16933		How does PowerScribe 360 | Mobile Clinician simplify the message retrieval process?
Solution 16930		How Do I Download the Desktop Application?
Solution 16927		Enabling the PS360 Edit Control to Edit Reports in RadPortal
Solution 16914		Montage Documentation
Solution 16912		Critical Communication Sent or Signature Statement Timestamps Incorrect
Solution 16911		Unable to Edit Provider AutoTexts
Solution 16891		Why does a closed message show in the open queue on the Mobile App?
Solution 16886		PowerScribe for Radiology V5.x
Solution 16885		PowerScribe SDK and PowerScribe V4.x
Solution 16884		RadWhere
Solution 16877		Cumulative Dictation
Solution 16875		Importing / Upgrading AutoText Post Legacy
Solution 16871		Do you know the outcome of saying or pressing 1 at the end of the message?
Solution 16870		Resolving Duplicates in AutoText Import File
Solution 16848		Managing AutoTexts
Solution 16847		Managing Nuance Quality Checker (aka Assure)
Solution 16846		Configuring LDAP in PowerScribe 360 | Reporting
Solution 16842		Configuring and Troubleshooting Mobile Radiology
Solution 16810		Accept/Decline CTR Messages
Solution 16779		Uninstalling Dragon Versions Installed with PowerScribe 360 | Reporting
Solution 16746		Configuring the Client Admin for Multiple Servers
Solution 16710		Upload a Custom Report into PowerScribe 360 Reporting
Solution 16682		Which LDAP Authentication Types are Supported with PowerScribe 360 | Reporting?
Solution 16680		How Does the PowerScribe 360 Client ClickOnce Work?
Solution 16679		Considerations for Setting the Dictator to Retrain
Solution 16677		How Do I Tell How A Message Was Retrieved?
Solution 16672		What Is The Difference Between SMS and SMS With Link
Solution 16671		Listserv Community Forum
Solution 16664		Bright Light Flashes Opening Images in Integrated Mode
Solution 16663		Text Not Visible in Typed Report
Solution 16652		The PHI resides and is controlled by Nuance, What Does That Mean?
Solution 16651		How do I reset/change my Mobile App 4 digit Passcode on my Android?
Solution 16650		How do I reset/change my Mobile App 4 digit Passcode on my iPhone?
Solution 16639		Troubleshooting PowerScribe 360 | Reporting Crash / Failure Issues
Solution 16635		Importing Talk Macros to V 1.x
Solution 16632		Why can't I see the custom colors setup for Dictated Text, AutoText, Merge Field Text, etc. when I review a final report as an RTF via the portal?
Solution 16628		Errors and Events Posted to the Windows Event Logs
Solution 16625		Did you know you can edit the Critical Communication sent statements that are located at the bottom of the report in PowerScribe360 v 1.5 or higher?
Solution 16619		Configuring a Separate Fax Server
Solution 16617		How does a Visual vs. an Audio decline look?
Solution 16613		Report Recovery in Application Crashes
Solution 16608		Troubleshooting Recognition Issues
Solution 16602		Troubleshooting Issues Installing the PowerScribe 360 Client
Solution 16600		Do you know why we need to bypass Proxy Servers?
Solution 16599		Dictating Hands-Free with a Headset
Solution 16596		Troubleshooting PowerScribe 360 Client Latency and Lockups
Solution 16585		How can I reset my password if I forget it?
Solution 16580		How an Admin can assist a user in resetting their password
Solution 16576		Did you know Keyboard edit may affect ACO/LMO?
Solution 16565		FTP Instructions
Solution 16564		Did you know you can audit Patient by MRN from Admin portal?
Solution 16560		How to Change the EndIPoint IP and Port, where reports are sent to, in PowerXpress
Solution 16525		Configuring Backups and Restoring Databases
Solution 16518		How to Troubleshoot and Improve Recognition
Solution 16462		eTIPS Newsletter Archive - PowerShare Network
Solution 16360		Introduction to ChargeMasters
Solution 16345		PowerScribe 360| Reporting Third Party Updates
Solution 16318		PowerScribe 360 | Reporting Support for Third Party Software Updates
Solution 16312		Changing a Reason Name and/or Description for message forwarding
Solution 16311		Refining Internet Explorer settings to ensure the Message Center displays ALL open messages
Solution 16310		Antivirus Exclusions for PowerScribe 360 | Reporting V2.x with the Dragon speech engine
Solution 16309		Antivirus Exclusions for PowerScribe 360 | Reporting V1.x with the Dragon speech engine
Solution 16300		PowerScribe 360 Mobile Clinician 1.0
Solution 16298		PowerScribe 360 | Reporting 2.0 System Health Checks
Solution 16261		Customer has installed Microsoft .Net Framework 4.5.1 on PS360 | Reporting (V1.x ONLY)
Solution 16259		Multiple Logins with PS360|R
Solution 16256		Connecting to Multiple PS360 Servers
Solution 16246		Upgrade Training and Project Management Offerings
Solution 16232		Installing the Client Application v2.0
Solution 16231		DICOM Conformance Statement
Solution 16230		Modality and Anatomy Tables
Solution 16197		Server Clustering Overview
Solution 16189		Peer Review Configuration and Validation
Solution 16188		Adding additional administrative notifications for messages that have hit an escalation
Solution 16173		PWS360 v. 1.5 Audio Impression
Solution 16151		Desktop Application Connector (DAC) Implementation Guide
Solution 16150		GE Imagecast IDR Report Response to PS 360 Reporting
Solution 16136		Creating custom merge fields that can be imported or exported through HL7
Solution 16134		How to dictate accession numbers that contains other than digits?
Solution 16100		Sharing auto-text amongst radiologists
Solution 16083		How to submit a provider profile update request to PS360CRdata@nuance.com
Solution 16082		Add an after-hours device to coordinate with a physician's specific work schedule
Solution 16064		Restoring the Temporary Patient
Solution 16042		Import or export AutoText from within the PowerScribe 360 | Reporting Administrator Portal
Solution 15992		Frequent LDAP errors
Solution 15987		Scenarios for using the "Correct That" voice command
Solution 15955		Retrieving a user's Login ID and Password
Solution 15954		Setting up outstanding message reports to be sent to both radiologists and other administrators
Solution 15948		Failed to launch 64-bit server when launching Dragon
Solution 15932		Error : The magic number in GZip header is not correct - when selecting Printable on a final report under Radportal
Solution 15921		Short words being inserted or delted Ver. 1.5
Solution 15919		DragonSDK install errors or halts during PS360 client installation
Solution 15904		Configuring Client Desktop Integrations for PS360 (API)
Solution 15896		WAV file settings can affect your performance
Solution 15895		SUS server patch to correct an issue during acoustic optimization
Solution 15879		Where is the local workstation cache located?
Solution 15247		Adding location data to a report
Solution 15227		Shortcut Keys for RadWhere 3.X and PowerScribe 360
Solution 15226		PowerScribe 360 Supported Headsets
Solution 15221		PS360 Approved Headsets
Solution 15206		Importing a user's "shortcuts" from Agfa Talk as "Autotext"
Solution 15203		Radiologists have the ability to monitor messages they created
Solution 15190		Question Mark (?) Seen in Reports Posted to the RIS
Solution 15186		Using Findings Only Mode with AutoText
Solution 15185		BI-RADS Coding in PowerScribe 360 | Reporting
Solution 15176		Adding a Clinical Team Assignment to a Physician's Profile
Solution 15161		Can you insert a table in PS360 auto text?
Solution 15150		How to convert Talk Tech Macros to PS360 Autotext
Solution 15148		Associating Temporary Orders with Completed Orders
Solution 15143		Web Admin Reports
Solution 15134		PS360 Unable To Install Dragon Speech File
Solution 15124		Deleting a user's speech profile from within the PowerScribe 360 | Reporting Admin Portal
Solution 15091		New Accept / Decline Message Functions
Solution 15089		PowerScribe 360: How To Trim Data Archive Folder
Solution 15088		How To Set Final Report Edit and Grace Periods
Solution 15063		PowerScribe 360 Data Flows
Solution 15052		Understanding SUS Server
Solution 15003		Creating Normal and Default AutoText Entries
Solution 14999		How To Trim PowerScribe 360 User Profile Size To Less Than 500MB As Required
Solution 14997		PowerScribe 360 Fails to Launch When Using Kensington Track Ball
Solution 14985		How to delete a user's speech profile
Solution 14963		PACS Integration Fails to Launch PowerScribe 360 by COM Method
Solution 14960		Unable to Edit Reports in PowerScribe 360 Mobile Radiologist after iOS6 Device Update
Solution 14944		When the PS360 client is running on the McKesson PACS workstation (HRS), HRS may terminate PS360 before the end-user logs out from PowerScribe
Solution 14943		When the PS360 client is running on the McKesson PACS workstation (HRS),
Solution 14931		Radiologists are dictating reports on the wrong patient
Solution 14923		The password is required. in PS360 integrated client
Solution 14916		Poor recognition and volume level of playback is too low on PowerMic II
Solution 14897		Profile Special Character Error: "An Error Occurred While Accessing the Web Page."
Solution 14896		Message Retrieval Phone Limitations
Solution 14894		Radiologist Expectations
Solution 14888		Limitations to Clinical Team Assignments
Solution 14884		How Do I Bring the PowerScribe 360 Window to the Forefront?
Solution 14880		SUS Functional Specification: Event Logging
Solution 14879		User prompted to read General Training after upgrade of system to 1.1
Solution 14872		Using PowerScribe 360 | Mobile Radiologist
Solution 14835		Monitoring your users activity from the Admin Portal
Solution 14827		Submitting a Diagnostics (Radiology) Product Enhancement Request
Solution 14812		Report Model and Report Builder for PowerScribe 360 Version 1.1X and Higher
Solution 14789		ALL CAPS text reverts to lower case on save/sign.
Solution 14782		PowerScribe 360 | Reporting What's New Documentation
Solution 14768		How to correctly configure the "Final Report Edit Grace Period" and "Final Report Transmit Grace Period" settings
Solution 14730		Did you know Powerscribe 360 | Reporting has features allowing a Site Administrator to verify the Speech Utility Server (SUS) is working correctly?
Solution 14724		How can it verify my hardware meets requirements
Solution 14721		How can Site Admin tell if the Speech Utility Server (SUS) is working properly
Solution 14708		Interface loses connection to SQL
Solution 14686		PowerScribe 360 | Reporting User Documentation
Solution 14676		Dragon SDK will not install.
Solution 14668		Can I use 360 across Domains?
Solution 14667		PowerScribe 360 Health Check
Solution 14613		How to adjust speed vs Accuracy for individual users
Solution 14570		Configure a PS360 Publication for Multiple PS360
Solution 14569		Point a Workstation to a Different PS360 Server
Solution 14525		Error Message: The build of Dragon NaturallySpeaking installed is not up-to-date.
Solution 14519		Did you know how to create a PowerScribe360 Message when using Nuance's PowerScribe 360 system?
Solution 14455		Did you know ACO and LMO processes run periodically to improve recognition accuracy for PowerScribe 360 users?
Solution 14443		Did you know Veriphy has a video explaining Clinical Teams and alert notifications?
Solution 14421		eTIPS Video Library for PowerScribe 360 | Reporting
Solution 14415		eTIPS Newsletter Archives - PowerScribe 360 | Reporting
Solution 14411		How to Create a DVD installer PS360 for Remote Users
Solution 14405		Loss of Audio on Send to Correction
Solution 14399		Unable to Load Speech Files or Speech Menu Grayed Out
Solution 14365		Veriphy Web Message Center: Coordinator Training
Solution 14363		Recommendations for ACO and LMO Configuration
Solution 14361		DOCOBJ.DLL Not Found Error Launching PS360 Client
Solution 14360		Clicking Noise on Editor Workstation
Solution 14340		"Recording device not found" after the editor logs into the client
Solution 14310		Did you know that setting up the Ordering Clinician's profile with the proper devices helps ensure the success of your Veriphy system?
Solution 14307		Did you know there are a few items a radiologist can include in the results message that will assist the Ordering Clinician to close the message by compliance?
Solution 14237		How to Uninstall/Reinstall PowerScribe 360
Solution 14207		Error 1606: Unable to locate network location when installing Dragon NaturallySpeaking
Solution 14191		What are the PowerScribe 360 System Specifications?
Solution 14188		Software update of Citrix GoToAssist (GTA) and DesktopStreaming (DTS) remote client access software
Solution 14183		PowerScribe 360 | Reporting Antivirus Settings
Solution 14182		PowerScribe 360 Checkout Procedure (for FSEs) and Client Workstation Checkout Procedure (for Customers)
Solution 14150		What to do when OC clicks on HTTP link to access Veriphy Message from Blackberry and receives error "You are attempting to open a Secure Connection".
Solution 14101		Did you know you can edit your facility's clinical teams using the Clinical Team Setup tab in Veriphy Web Tools?
Solution 13910		Hardware Specifications for PowerScribe for Radiology, PowerScribe 360 | Reporting and RadWhere
Solution 13888		Setup Purge Process to Delete Old IIS Log Files
Solution 13387		Product Release Notes
Solution 12999		Setup continually prompts to reboot the computer
Solution 12231		Do you have any information about how Products and Services support the HIPAA Security Rule?
Solution 12112		How to Dictate dates