Dragon Medical One Desktop Application 2023.2

Important information

Using Microsoft Edge WebView2 to display the content of the personalization and help window

Dragon Medical One now uses Microsoft Edge WebView2 to display richer content with improved usability in the Dragon Medical One personalization and help window. To support this improvement, you must deploy the Microsoft Edge WebView2 runtime component to machines that host Dragon Medical One. Failing to do so will not impact the core functionality of Dragon Medical One but will potentially impact end users interacting with content displayed in the Dragon Medical One personalization and help window. To deploy Microsoft Edge WebView2 to machines hosting Dragon Medical One, install the Microsoft Edge WebView2 Evergreen Standalone component; for more information, see Webview2 - Microsoft Edge Developer.

Microsoft Edge WebView2 deployment in Citrix environments

Currently, some Citrix environments exhibit issues that can cause the Microsoft Edge WebView2 runtime process to fail working as expected, leading to the Dragon Medical One personalization and help window not displaying properly, and to sometimes terminate with a message visible to end users. As a workaround, you can apply a configuration change to Citrix to disable the Citrix Special Folder Redirection feature (SfrHook) for the Microsoft Edge WebView2 runtime process. To do so, add the following registry keys to your Citrix environment configuration:

[HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook\AppInit_DLLs\SfrHook\msedgewebview2.exe]

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Citrix\CtxHook\AppInit_DLLs\SfrHook\msedgewebview2.exe]

For Citrix documentation on the registry keys, see: How to Disable Citrix API Hooks on a Per-application Basis

Change of default settings for Citrix virtual channels

Starting with Citrix Virtual Apps and Desktops 2109, the 'Virtual channel allow list' policy setting will be enabled by default.

This means that Nuance custom virtual channels will no longer work with the default configuration. The policy setting for virtual channels must be disabled (preferred), to allow all virtual channels again, or configured to allow Nuance virtual channels. For more information, see the Nuance Citrix Extension Deployment and Configuration Guide delivered with the Nuance virtual extension package or contact Nuance Technical Support.

What's new

Support for formatted auto-texts

Get ready for a richer end-user experience with formatted auto-texts! In the first phase, this feature allows administrative users to create or reuse NMC auto-texts and enhance them to include font changes, bullet points, tables and images. Any NMC auto-texts that contain formatted text can now be inserted in your EHR.

By default, this feature is not enabled after Dragon Medical One deployment on the Dragon Medical Server; if you want to use it in your organization, please contact Nuance support.

For more details and best practice recommendations for creation and usage of formatted auto-texts, refer to the Dragon Medical One Installation and Administration Guide available at the Dragon Medical One Resource Center.

Please note:

• Formatted auto-texts will be correctly inserted if your EHR supports clipboard pasting of formatted text; otherwise only formatting that is supported by the text control will be inserted.

• If there are user-level formatted auto-texts, users must be aware that editing them in the client editor will change the auto-text to plain text. Future phases will introduce a client editor warning in case user level is needed and, at a later date, formatting capabilities to match the NMC editor.

Support for text control mapping

Administrators can now configure Dragon Medical One to recognize unsupported text controls as supported ones via the Dragon Medical One configuration file; if you rely on text control mapping in your organization, please contact Nuance support.

Productivity voice commands for Microsoft Office

Dragon Medical One now supports the following document management voice commands in Microsoft Word:

• new document

• save document

• save document as

• print document

Dragon Medical One now supports the following email management voice commands in Microsoft Outlook:

• open inbox

• create email

• reply to email

• reply to all

• forward email

Dragon Medical One now supports the following calendar management voice commands in Microsoft Outlook:

• open calendar

• new appointment

• new meeting

Solved issues

General

• When using the 'Press and hold' recording mode, audio is no longer cut off too early when releasing the Record button and users no longer experience speech recognition accuracy issues for their last words of dictation. [SOD-42303]
• When documenting into a document and opening the Dictation Box, the text cursor is no longer removed from the original document. [SOD-48759]
• When transferring text from the Dictation Box to the target application, the transferred text no longer includes the text color formatting when using the formatted Dictation Box mode. [SOD-46641]
• When documenting into the Dictation Box with the Dictation Box set to ‘Plain Text’, the undo that and redo that voice commands now work as expected. [SOD-40283]
• Transferring text from the Dictation Box to the target text control while Dragon Medical One is minimized now works as expected. [SOD-35835]
• When documenting into a minimized Dictation Box, text is no longer inserted into the target text control but into the Dictation Box. [SOD-40878]
• When restoring a minimized DragonBar, the Dictation Box is now also restored if it was active and minimized. [SOD-32859]
• Step-by-step commands that include an ‘Enter Text’ step with special characters that require use of ‘Alt Gr’ to be entered are now properly executed. [SOD-21667]

Application support

• Pressing the F2 hotkey or a Nuance PowerMic button that is mapped to the F2 hotkey no longer leads to incorrect cursor positioning in Epic Hyperspace. [DMOCE-1426]
• When documenting into a floating Note window in Epic Hyperspace, the Dictation Box no longer opens. [SOD-46385]
• When using the scratch that voice command to remove a paragraph or new line character, text after the new paragraph or new line is now properly moved to the previous line in Epic Hyperspace. [SOD-44117]
• Dragon Medical One no longer opens the Dictation Box when users are dictating in applications embedding WebView2 after the embedded web page has been refreshed. [DMOCE-1619]
• When users are dictating in applications embedding WebView2, Dragon Medical One no longer runs as a process in memory after shutting down. [SOD-48552]
• When users are dictating in applications embedding WebView2, the loading time for MPages has been reduced to prevent freezing in the Cerner Millennium application. - [SOD-48377]
• When dictating into Notepad in Windows 11 environments, the Dictation Box no longer opens. [SOD-40795]

Known issues

Functionality not included in the 2023.2 release

Use cases and functionality that are not supported

• Fields that are supported for dictation at the cursor but require key press simulation for full functionality
• Section 508 compliance
• Basic Text Control with URL support

Applications and text control types that are not supported

• WPF
• TX30

• Delphi TRichEdit

VMware Horizon Agent 8

When having VMware Horizon Agent 8 installed, Dragon Medical One might not start again after the application has been closed. The issue has been fixed with the VMware Horizon 2111 release (Horizon Agent 8.4).

Screen saver not displayed

When working with a Philips SpeechMike or Nuance PowerMic 4 device, the screen saver is not displayed after the configured period of inactivity when recording is in standby mode.

To disable this behavior, press and hold the left mouse and touchpad buttons on the recording device for five seconds. When the firmware setting has been changed successfully, the device provides visual and audio feedback. This setting is stored on the device and needs to be changed individually on each device.

Dragon Medical One

General

• When transferring text from the Dictation Box to the target text control, the target application sometimes displays an error message telling the user that the operation cannot be completed because the clipboard is in use by another application. In this case, users can recall the text back to the Dictation Box and try to transfer the text again.
• On a virtual machine, when configuring the 'General.EnableHandsFree' and 'General.StartInStandbyMode' settings in the SoD.DefaultOptions section of the Dragon Medical One configuration file to 'True', these settings are not reflected in the 'General' pane of the 'Options' window.
• When working in unsupported applications with Basic Text Control enabled, the microphone icon is sometimes not updated to indicate Full Text Control when switching to a supported application.
• When working with a Nuance PowerMic III device in an RDS environment, the microphone device buttons will stop working after disconnecting and reconnecting or locking and unlocking the RDS end point.
• Saying press tab does not insert a tab in the Dictation Box, it changes the focus to another text control instead.
• The following voice commands do not work in the anchored Microsoft Word application when the focus is on any other window: press space, press tab, press enter, cut, copy, paste.

Dictation

• When using a selection voice command in the Dictation Box after it was opened automatically, the cursor focus is removed from the original unsupported application.
• When having the Dictation Box open and with the 'Anchor the speech focus when recording is started' option enabled in the 'General' pane of the 'Options' window, putting the cursor into a supported text control and starting recording will not close the Dictation Box on the first attempt and the Dragon Medical One user interface will reflect the change of the recording status only with a delay of several seconds.
• When dictating in Google Chrome or Microsoft Edge applications, formatting commands are not supported.
• When dictating in Google Chrome or Microsoft Edge applications, the commands undo that and redo that are not supported.
• When dictating in an edit control and exiting the edit control application, the remaining part of the utterance will be written to the Dictation Box in the incorrect order.
• When dictating over text that contains bullet points, the cursor is not positioned at the end of the newly dictated text.

Formatted auto-texts

• When inserting a formatted auto-text that contains a table in the Dictation Box, the cursor is not positioned at the end of the auto text.
• When transferring a formatted auto-text from the Dictation Box to Microsoft Word or a Google Chrome/Microsoft Edge text control, the transferred text in highlighted in black.
• When using the voice command accept defaults in a formatted auto-text, the formatting in the auto-text fields is lost.
• When editing a formatted auto-text in the 'Manage Auto-texts' window, the formatting of the auto-text is lost.
• When inserting a formatted auto-text that contains a large picture, users experience a delay.

System requirements

For more information on supported infrastructure and text control support, see the Dragon Medical One Installation and Administration Guide.

System requirements

• Operating systems:

  Microsoft Windows 8.1

  Microsoft Windows 10

  Microsoft Windows 11

  Microsoft Windows Server 2012 R2

  Microsoft Windows Server 2016

  Microsoft Windows Server 2019

  Microsoft Windows Server 2022
  

• Runtime:

  Microsoft .NET 4.7.2

  Microsoft WebView2

Virtualized environments

• Citrix:

  Citrix XenApp and XenDesktop 7.15 or higher

  Citrix Virtual Apps and Desktops 1808 or higher

  Citrix Workspace app 1912 or higher

• VMware Horizon View 7:

  VMware Horizon View Agent 7.6 or higher

  VMware Horizon View Client 4.9 or higher

• Virtual server operating systems:

  Microsoft Windows Server 2012 R2

  Microsoft Windows Server 2016

  Microsoft Windows Server 2019

  Microsoft Windows Server 2022

• Runtime:

  Microsoft .NET 4.7.2

  Nuance Virtual Extensions 122.4.102.0

  Nuance PowerMic 122.4.102.0

  Note: Audio extensions are backwards compatible up to a year. However to take advantage of new functionality, we recommend you upgrade.

Virtualized environments - Thin client support

• IGEL (For information on the IGEL thin clients supported, search for Nuance compatibility in the IGEL Knowledge Base.)

Best-effort support

If your environment does not meet the minimum requirements outlined, Nuance's ability to assist may be limited. This means that most functionality questions continue to be addressed, but if a bug is suspected or you are running into an issue that requires a technical investigation beyond known issues and fixes, we will recommend that you upgrade to the latest supported version. The following products fall into this best-effort support framework (this list is not comprehensive):

• Microsoft Windows 7
• Microsoft Windows Server 2008 R2
• Citrix XenApp 6.5
• Citrix Workspace app < 1912

Third-party environments

Support for third-party environments is only valid as long as they are supported by the corresponding vendor and might be subject to other restrictions. Please contact Nuance Technical Support for details. For more information, see the documentation delivered with the third-party product and supporting Nuance documentation.

When standard support by the vendor has stopped, Nuance will continue support if an issue is specific to the Nuance solution, within the limitations of the vendor’s standard end-of-life and Nuance's policy. This means that issues that are a combination of the vendor’s component and the Nuance solution cannot be supported.

Release history

Dragon Medical One 2022.3 Hotfix 3

Dragon Medical One 2022.3 Hotfix 2

Dragon Medical One 2022.3 Hotfix 1

Dragon Medical One 2022.3

Dragon Medical One 2022.2 Hotfix 2

Dragon Medical One 2022.2 Hotfix 1

Dragon Medical One 2022.2

Dragon Medical One 2022.1