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Dragon® Medical

eTIPS Logo

June 2011, Volume 3, Number 6

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

    eTIP 1: How to program your PowerMic II to save your user profile and exit Dragon with just one press of a button.

    eTIP 2: How the Dragon Medical Enterprise Network Edition Client can automatically switch to Basic Dictation Control in a Citrix vSync environment.

    eTIP 3: How the Dragon Medical Data Distribution Tool will not remove or duplicate distributed resources

    eTIP 4: How to activate the Nuance PowerMic II Scanner (Barcode Reader) with Dragon Medical.

Save the date for Conversations Healthcare 2012. Click here to navigate to an article providing more information.

eTIPSeTIPS

Did you know that you can program your PowerMic II to save your user profile and exit Dragon with just one press of a button?

INTENDED AUDIENCE: All users
LEVEL: Advanced

PLEASE NOTE: This feature is only available to Dragon Medical Enterprise version users.

Click the play button on the following eTIPS video image to view a demonstration on how to program your PowerMic II to save your profile and exit.

eTIPS Video

To configure this feature, you will need to create a Logoff command and then program the command to your PowerMic II as follows:

Part 1 – Create a Logoff command:

  1. Access the Dragon Bar, click Tools – Options – Miscellaneous.
  2. Enable the option Automatically save user files.
  3. Click Apply – OK.
  4. Click Tools – Command Browser.
  5. Click MyCommands – New.
  6. In the MyCommand Name: field, type Logoff
  7. In the Command Type: field, select Advanced Scripting from the drop down menu.
  8. In the Script window, enter: (Please see Logoff.png for reference) SendKeys "%DX"
  9. Click Save.
  10. Exit the Command Browser window.

Part 2 – Program the command to your PowerMic II:

  1. Access the Dragon Bar and click Tools – Options – PowerMic II.
  2. Select either the Custom Left or Custom Right button.
  3. Choose User Commands – Specify…
  4. In the Enter command: field, type Logoff. and then click OK. (Please see PowerMic.png)
  5. Click Apply and OK.

Test the feature by pressing the newly programmed button on your PowerMic II. You should see the Dragon program save your profile and exit.

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Did you know that the Dragon Medical Enterprise Network Edition Client can automatically switch to Basic Dictation Control in a Citrix vSync environment?

INTENDED AUDIENCE: All users
LEVEL: Intermediate

When a DMENE (Dragon Medical Enterprise Network Edition) provider begins dictating into a Citrix-published target application (like an EHR) and the Nuance vSync feature is implemented, the DragonBar's Full Text Control indicator is green as long as the DMENE Client is successfully communicating with Citrix via vSync(shown below).

Dragon Bar

If the Full Text Control indicator changes in color from green to gray, one of the following conditions may exist:

  • The Citrix-published target application is using an unsupported Edit Control.
  • vSync is not running.
  • vSync communication with Citrix exceeded the allotted duration (2,000 ms) and timed out. The reasons could be one of the following:
    • Overall network performance is slow.
    • Citrix server has too many sessions running.
    • Communication on the Citrix server between vSync and the published target application (like an EHR) may be slow.
    • Response of the published target application or application database may be slow.

The DMENE Client displays a message (shown below) if the speed of the network connection between Dragon and the Citrix server is slow, impacting speech recognition. In this case, Dragon seeks to compensate by switching the dictation mode from Full Text Control to Basic Dictation Control. Using Basic Dictation Control on a slow network or when the connection to the Citrix server is slow can increase the speed and efficiency of speech recognition from the DMENE Client.

Switching to Basic Dictation Control can be accomplished by using the Change Mode button in the Dragon Dictation Mode message below. This action also turns off the vSync feature and prevents Dragon from displaying further messages about the connection to the Citrix server. If the Cancel button is pressed instead, or if no response is given, Dragon hides this message and will display it again if the connection slows down to a point where dictation is impacted.

Citrix Notification

Dictation Mode

Switching to Basic Dictation Control can also be accomplished by invoking the default hot-key combination Ctrl+Shift+M, or by enabling the Automatically switch to Basic Dictation Control setting under the Options - Miscellaneous tab in the DMENE Client.

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Did you know that the Dragon Medical Data Distribution Tool will not remove or duplicate distributed resources?

INTENDED AUDIENCE: Administrators
LEVEL: Basic

The Data Distribution Tool is available in both the Dragon Medical Enterprise Non-Network and Network Edition products.

This tool allows an administrator to distribute customized vocabularies, shared commands, and new words to all Dragon users. The administrator creates a Data Distribution directory to store the aforementioned shared resources to be distributed. This directory path is entered in the Custom directory location field within the Data Distribution Tool under the Advanced button. As well, each Dragon workstation/user will be able to configure their Data Distribution location to point to the same directory location. The administrator then adds resources to be shared using the Data Distribution Tool which stores these resources at this distribution directory location. Shared resources are added and removed through the Data Distribution Tool.

As soon as users open their Dragon profiles, any resources to be distributed are exported and applied automatically to the user's profile. These shared resources remain in the distribution directory location and will be applied to all new Dragon users configured for this distribution directory location, as their profiles are opened, or until that resource is removed.

Resources Removed
If an existing distributed resource is removed from the Data Distribution Tool, that resource is not removed automatically from the Dragon user profiles where it has already been distributed to. Instead, this distributed resource must be removed individually from each Dragon user's profile. Further, any Dragon user who has not opened their profile since a specific distributed resource has been added, and that specific shared resource is then removed, that resource will not be applied to that user profile.

Resources Duplicated
The Data Distribution Tool will not add duplicate resources. In other words, if the first shared word list is distributed and contains the word "Fudge Factor", and then another word list is added containing the same word "Fudge Factor", the result will be "Fudge Factor" which is seen only once in that Dragon user's Vocabulary Editor. Shared words are listed under the Vocabulary Editor's Custom Words Only. The recommendation is to maintain and update a single resource list/file for each resource type (customized vocabularies, shared commands, and new words).

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Did you know how to activate the Nuance PowerMic II Scanner (Barcode Reader) with Dragon Medical?

INTENDED AUDIENCE: All users
LEVEL: Basic

Dragon Medical Enterprise Edition, version 10.1, supports the PowerMic II Scanner (Barcode Reader) hand microphone.

Follow the steps below to use the PowerMic II Scanner:

  1. Launch Dragon Medical and open a user profile with a PowerMic II dictation source.
  2. Enable the keyboard/mouse focus in the target application field where the barcode data should be placed.
  3. Point the PowerMic II at a barcode label and press the Scanner button (shown below).

PowerMic II Scan

Dragon will then read and enter the corresponding barcode data into the desired target application field.

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What's New

iSupportFor a complete listing of all updates for all released versions, login to iSupport and search for Solution #13033 What is the current version of Dragon Medical and what is new/changed in the version? or for Solution #14110 What is the current version of Dragon Medical Enterprise Network Edition and what is new/changed in the version?. If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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What's Fixed

iSupportTo view an expanded What's Fixed listing, by product version, please login to iSupport and search for Solution #13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 14387 Adjust virtual memory in XP
  • 14374 How to access Event logs and Disk Defragmenter
  • 14386 Modify the values of NSsystem ini to assist in profile upgrades
  • 14385 Pre-populate Server Name through NSDefaults.ini
  • 14379 Reset password within Nuance Management Console
  • 14378 Process to create a group in Nuance Management Console
  • 14376 NE Profiles Merge or Deletion
  • 14375 Installing multiple clients with the same default options using MSI
  • 14371 Disable the double-click to correct check box
  • 14390 Troubleshooting Roaming Issues
  • 14389 Transfer Custom Commands
  • 14388 Training a group of words in Dragon
  • 14384 Saving dictation files with documents
  • 14383 Saving dictation files with documents and editing the documents as a transcriptionist
  • 14382 Review disabled items in MS Word
  • 14381 Restrict users ability to add or modify commands
  • 14380 Restore a Dragon Profile
  • 14377 Next steps for Mic stopped responding
  • 14373 Export and Import Dragon Profile
  • 14372 Evaluating Slow Performance for Dragon Medical
  • 14370 Configure Roaming
  • 14369 Add vocabulary for a Group in NMC
  • 14368 Accessing and analyzing Profile Optimizer logs
  • 14274 Can I download the current version of Dragon Medical software? (reissued 5/26/11)
  • 14364 Dragon Medical Care Team Webinar Connection Details
  • 14120 eTIPS Newsletter Archive - Dragon Medical (reissued 5/16/11)
  • 14110 What is the current version of Dragon Medical Enterprise Network Edition and what is new/changed in the version? (reissued 5/12/11)
  • 14274 Can I download the current version of Dragon Medical software? (reissued 5/12/11)
  • 14299 Diagnosing and Repairing Dragon using Natspeak Command Line Switches (reissued 5/10/11)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - Dragon-Medical to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - Dragon Medical link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Conversations Healthcare 2012

Conversations 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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Contacting Support

Dragon Medical customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "Dragon Medical Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Dictaphone Enterprise Speech Systems customer support.

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here
to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here
to email your idea to our eTIPS editor.

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,
Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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