eTIPS

Did you know the Dragon Medical's Alternate Written Form feature can be used to correct stubborn misrecognitions?

Each vocabulary word within Dragon Medical possesses both a Spoken Form as well as a Written Form. While the Dragon Medical vocabulary provides predefined Written Forms for each word, a user's specific usage may require an alternate recognition for that word. The Alternate Written Form feature can be used to alter that written form.

Consider the following examples:

• The word "followup" needs to be altered to be written as "follow-up" with a hyphen.
• The term "T1 C." needs to be altered to be written as "T1C" without the space and period. Dragon lists each single alpha character in the vocabulary with a preceding space and an ending period, for instance: " C." Alter this word's properties for an Alternate Written Form equal to "C" only.

Users can attempt to change the the word's written form by using Dragon Medical correction methods like "correct that" or "make that a phrase". However, these methods may not alter the written form.

Instead, use the Alternate Written Form feature. This feature is located under the Properties for each vocabulary word and can be accessed by:

1. Within the Vocabulary Editor select the word and click the Properties button.
2. Check Use alternate written form checkbox.
3. Enter the alternate written form text.
4. Click OK.
5. Close the Vocabulary Editor.

   

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Did you know how to resolve a "Server Not Found" message during a DMENE NMS installation?

This DMENE (Dragon Medical Enterprise Network Edition) message (below) can be presented during the NMS (Nuance Management Server) software install shield just after the Database Server and Service Logon windows were completed and Next is clicked.

The NMS message reads:
Server not found. Verify that the specified server exists. The server name can not be empty.

The NMS installation log reveals the following lines (C:\Users\[Windows Acct.]\AppData\Local\Temp\1\NMSCInstallation.log):

The NMS log file reads:
1: Reading the SQL script data from ISSQL Connection table...
1: ISSQLRequirement table does not exist...

Installing a service through an install shield like DMENE NMS, where it prompts to enter a network domain\username and password, may return a Server not found error or something similar. The install shield acts as if it cannot find the user login specified. This may happen more often with workgroups. Also, using any of the Browse buttons in that install shield may result in a message, "the list is empty."

For browsing anything like groups or users, the ISNetApi needs the server name. For the server name to be verified or browsed, the ComputerBrowser service is required. The ComputerBrowser service can be disabled on some Windows operating systems by default (like Windows Server 2008).

To resolve this issue, the ComputerBrowser service should be enabled under Windows services. The Printer and File Sharing from within Control Panel>Network And Sharing Center (Windows 2008) may also need to be enabled.

For more information about Server not found error messages, login to iSupport and search for solution 14488 "Server not found" message during NMS Installation. If you are not an iSupport subscriber, click iSupport Timesaver for additional information on how to get started with iSupport.

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Did you know in Dragon Network Edition Hotfix 7, Dragon now displays a graphic icon in the system tray area if the connection speed between itself and the Citrix server(s) hosting v-Sync slows down and may impact dictation performance?

When a Dragon Network Edition Hotfix 7 user dictates into an application published on Citrix, network issues may cause the vSync connection between Dragon and the Citrix server to slow down and negatively impact dictation performance. Dragon Network Edition Hotfix 7 now displays the following graphic in the system tray if Dragon notices a network connection issue between itself and the vSync plug-in on the Citrix server:

Click the play button on the following eTIPS Video icon to see a demonstration on how the vSync Icon appears when Dragon is running slowly do to the network connection.

The new graphic appears the first time a connection timeout occurs. The system tray graphic icon then appears when the connection times out for 4 out of 20 utterances. If userd are experiencing dictation issues, they can look for the icon. If the icon is visible, the user can then perform actions to start using Basic Dictation Control. See the Dragon Help for details.

When a Dragon Network Edition Hotfix 7 user places a cursor over the icon, they will see the following message: "On <current date> Dragon detected a network issue. Dismiss this icon by clicking it." Dragon hides the icon from the system tray when a user clicks on it. Dragon also hides the icon if the user loads a new user profile.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution: 14274 "What's New in Dragon Medical Software and can I Download the Current Version?" If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14493 What Version of Dragon Enterprise Network Edition Do I Have?
• 14492 Dragon voice response slow in Citrix when Dragon functioning as a published application
• 14491 Is there a Word Limit - Command Limit?
• 14490 DMNE Where is the Dragon Log on my Workstation? Windows XP - Windows 7
• 14274 What's New in Dragon Medical Software and Can I download the current version? (reissued 8/31/11)
• 14488 "Server not found" message during NMS Installation
• 14482 How to Schedule the vSync Timeout Notification Tool for use with Hot Fix 7 (reissued 8/26/11)
• 14480 DMENE slow delayed recognition for Citrix published apps with vSync enabled but not yet implemented on Citrix server(s)
• 14274 What's New in Dragon Medical Software and Can I download the current version? (reissued 8/9/11)
• 14120 eTIPS Newsletter Archive - Dragon Medical (reissued 8/9/11)
• 14418 eTIPS Video Library for Dragon Medical (reissued 8/8/11)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - Dragon-Medical to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - Dragon Medical link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Conversations Healthcare 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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Contacting Support

Dragon Medical customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "Dragon Medical Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Dictaphone Enterprise Speech Systems customer support.

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Click here to reply to this email with your comments or suggestions.

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click here to email your idea to our eTIPS editor.

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