eTIPS

Did you know what versions of Internet Explorer are supported with different versions of PowerScribe?

The following versions of Internet Explorer are supported with PowerScribe:

• Internet Explorer 6 SP2: is approved for use with all versions of 4.x and 5.x up to patch 50145.


• Internet Explorer 7: is approved for all versions of 4.8 and 5.x.


• Internet Explorer 8: is approved for PowerScribe 5015 and higher. 

For more information, please login to iSupport and search for solution: 12300: "What Microsoft Security bulletins Impact PowerScribe and Dictaphone Enterprise Express Software." If you are not an iSupport subscriber, click iSupport Timesaver for more information. 

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Did you know how to recall a report from an Editor?

If a provider dictates a report and sends it to an editor for transcription, it is possible for the same provider to recall the report and continue dictating. The provider can recall the sent dictation by starting a new dictation and entering the same accession number. A message will appear stating that a report has already been dictated and provide an option to recall this report.

Please note: A dictated report may be recalled up until the point that an editor has opened the dictation.

Click the play button on the following eTIPS Video image to view a demonstration on how a provider can recall a dictated report.

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Did you know that anti-virus software can interfere with the operation of PowerScribe? 

Nuance recommends running anti-virus software on all machines in order to protect the system from potential downtime due to viruses. Anti-virus applications work well with PowerScribe as long as certain restrictions are followed. If the restrictions are not followed, the anti-virus software can interfere with the operation of the PowerScribe system. There are specific exclusions that need to be in place on both the PowerScribe server(s) and workstations running the PowerScribe dictation\correction clients. Here are some important considerations:

• When scheduling the antivirus application to perform a full scan of all files and directories, which should be performed daily, ensure this scan is scheduled to run at a time when the PowerScribe users are not working on the machine.

• Make sure, and verify often, that the anti-virus definitions are current or up to date.

• Make certain that the PowerScribe Servers and Workstation are configured to exclude file extensions and directors defined in the PowerScribe manual titled, "Customer System Requirements - Versions 4.x and 5.x."

For more information about how to properly configure your PowerScribe system to work with anti-virus software, login to iSupport and search for solution 10129: "PowerScribe Operator Manuals." In this article, click the link 889575 - "Customer System Requirements - Versions 4.x and 5.x" and search for anti-virus. if you are not an iSupport subscriber, click iSupport Timesaver to learn how you can get started with iSupport.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution #10365 What is the current version of PowerScribe and what is new/changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

PowerScribe Version 5.0.1.6.1 was recently released with the following enhancements specifically addressing PowerScribe and Veriphy integration workflows:

• If you type a report in PowerScribe, as opposed to recording a dictation, you are now able to send a Veriphy notification with that report.
• There is no longer a recording requirement when an impression is included in the message to Veriphy.
• There is a new site setting allowing administrators to require a recording for document only messages and/or messages that include the report impression.
• Update text is entered into PowerScribe report when a Veriphy message is sent.

Please NOTE: Veriphy 4.2.1 web interface is required.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for Solution #13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

PowerScribe Version 5.0.1.6.1 was recently released with the following fixes:

• Corrected an issue where the dictation client shortcut manager didn't allow capitalizing a shortcut name using the Rename feature.
• Corrected an issue where resizing columns on Orders/Report tab didn't hold setting when using with API.
• Changes were made to the HL7 upload report de-queuing mechanism to update any error status on previous uploaded reports if the latest version successfully uploaded. This will help in making sure reports are placed in a purge ready state.
• Corrected an issue where addendums would not upload intermittently.
• Corrected an issue where Shortcuts would not import into PowerScribe 5.x.
• Corrected an issue where an order could not be saved if the Reason For Study field contained single or double quotation marks.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe and RadWhere Software? (reissued 5/26/11)
• 14361 DOCOBJ.DLL Not Found Error Launching PS360 Client
• 14119 eTIPS Newsletter Archive - PowerScribe (reissued 5/19/11)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - PowerScribe to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - PowerScribe link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Conversations Healthcare 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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Contacting Support

PowerScribe customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "PowerScribe Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Dictaphone Enterprise Speech Systems customer support.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter, click here to email your idea to our eTIPS editor.

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