Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: How the / * - + keys on the numeric keypad are not available when the RadWhere client is installed.

eTIP 2: Did you know that there are multiple authentication methods available in RadWhere builds 3.0.28.1 and later.

eTIP 3: How it's possible to create voice-activated, ALL-CAPS header in RadWhere.

eTIPS

Did you know that the / * - + keys on the numeric keypad are not available when the RadWhere client is installed?

By default, when the RadWhere dictation\correction client is installed it will disable the / * - and + keys on the numeric keypad.  This only occurs while the RadWhere client is running.  To restore the original key mapping you will need to either re-program or remove hot key entries.   

Click the play button on the following eTIPS video to see a demonstration about removing the Hot Key default settings.

To remove the hot key entries:

1. Navigate to the Speech menu within the dictation\correction client.
2. Select Options, and then click the Hot Keys tab.



3. Click the Correction hotkey button.
4. Delete the mapping from the Set Hot Key dialog box that comes up. 
5. Click OK and verify that the Correction Hot Key no longer has the mapping.
6. Click OK to save your changes and exit Options. 

TIP: To save the change permanently, you can go back to the Speech menu and click Save Speech Files. 

For more information, login to iSupport and search for Solution 14303: “/ * - + Keys on the Numeric Keypad Not Available.” If you are not an iSupport subscriber, click iSupport Timesaver to learn more about iSupport.

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Did you know that there are multiple authentication methods available in RadWhere builds 3.0.28.1 and later?

Previously, when using LDAP to handle username and password access into the RadWhere clients, the only authentication method available was the basic encryption.

With the release of build 3.0.28.1 of RadWhere, multiple authentication methods were introduced. These methods include Anonymous, Digest, DPA, External, Kerberos, MSN, Negotiate, NTML, and Sicily. 

Perform the following to access and select the proper authentication method for your network:

1. Access the RadWhere Administration Portal.
2. Login and select Setup from the drop down menu on the left side of the page.
3. Click System.

You will see under the LDAP section the Authentication drop down menu.  Here, you can select the appropriate authentication method for encryption.

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Did you know that it is possible to create voice-activated, ALL-CAPS header in RadWhere?

Perform the following to learn how to create a voice-activated ALL-CAPS header:

1. Log in to RadWhere Client.
2. On the menu bar, click Speech and then Vocabulary Editor.
   
   
   
   
3. In the Written form field, type FINDINGS:.
4. in the Spoken form field, type findings-header.
5. Click the Add button.
   
   
   
   
6. Highlight the new FINDINGS: entry.
7. Click the Train button.
   
   
   
   
8. Click Go and then record Findings Header.
   
   
   
   
9. Click Pause to stop the recording.
   
   
   
   
10. Click Done to save the recording.
    
    
    
    
11. With FINDINGS: highlighted, click Properties.
    
    
    
    
    
12. Browse the list to the entry Adds capitalization and has no preceding space.
13. Select the entry, and click OK.
    
    
    
    
14. Cl;ick Close on the Vocabulary Editor.
15. When you are ready for the header to be inserted into your dictation, say header instead of "colon."

For more information about creating Voice-Activated Headers, login to iSupport and search for solution 13992: Create a Voice-Activated, ALL CAPS header using Vocabulary Editor. If you are not an iSupport subscriber, click iSupport Timesaver to learn more about iSupport.

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For a complete listing of all updates for all released versions, login to iSupport and search for Solution #12960 What is the current version of RadWhere, RadCube, or RadPort and what is new/changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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To view an expanded What's Fixed listing, by product version, please login to iSupport and search for Solution #13387 "Service Packs Patches and Fixes for Enterprise Speech and PowerScribe Products." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling
(800) 833-7776.

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Conversations Healthcare 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14303 /*-+ Keys on the Numeric Keypad Not Available (reissued 3/28/11)
• 14246 Philips SpeechMike not activating Record Control (reissued 3/25/11)
• 14242 Administrator Portal Tip: Removing a contributor while maintaining an audit trail of events (reissued 3/25/11)
• 14121 eTIPS Newsletter Archive - RadWhere (reissued 3/24/11)
• 14292 Can Radiologists send a Veriphy critical test result message from RadWhere?
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe and RadWhere Software? (reissued 3/18/11)

Contacting Support

RadWhere customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "RadWhere Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Veriphy customer support.

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We are very much interested in your feedback regarding this eTIPS newsletter. Click here to reply to this email with your comments or suggestions.

If you have any questions regarding the eTIPS content above, please reach out to your account manager for assistance.

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