eTIPS

Did you know you can extend Multi-Select to All Pages of a Select Dialog?

When selecting items in a multiple select dialog, only items on the current page can be selected.

You can verify that the system is configured to select only one page of a dialog by hovering over the Select All box at the top left.  If the tool tip says Check to select all the items on this page, then only one page can be selected at a time.

In order to prevent unintended changes by selecting records on all pages instead of the current one, the system default is to only select items on the current page.
 
The system configuration setting must be changed to select across pages in order to allow selection across multiple pages. Enable extended multi-select must be checked on the System Configuration page.

To verify or enable this option:

1. Navigate to the Portal.
2. Choose Setup | System | Configuration.
3. Check the box, as shown, for Enable extended multi-select.



4. Save and Close the System Configuration Page.
5. When opening a multi-select dialog, hover over the Select All box, located at the top left of the dialog, and verify that the tool tip reads Check to select all the items on all pages of the grid.

For more information about this topic, login to iSupport and search for solution 14047: "Extend multi-Select to All pages of a Select Dialog." If you are not an iSupport subscriber, click iSupport Timesaver to learn more about becoming a member.

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Do you know what to back up in the RadWhere System for Disaster Recovery?

To prepare for complete disaster recovery the following items must be backed up to an off-server location. 

1. Comm1 database (Daily)
2. Comm1 transaction logs (Hourly)
3. System databases (Weekly)
4. Folder x:\Commissure\DragonUsers9* (Weekly)
5. Folder x:\Comm_Install* (Monthly)

* Where x is the data/application drive.
Retaining this data off-server will ensure that the system can be completely reconstructed on another server in case of total hardware failure.

For more information about this topic, login to iSupport and search for solution: 13998 "Back Up RadWhere System for Disaster Recovery." If you are not an iSupport subscriber, click iSupport Timesaver to learn more about becoming a member.

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Did you know how to categorize a macro?

When you are in the AutoText editor screen, with a macro in the editing area:

1. Click Categorize or double click in the white Procedure box.
2. This will bring up the AutoText Categories window
3. This window allows the user to select the anatomy, modality and exam /procedure codes to be applied to the selected macro.

Click the play button on the following eTIPS Video image to see a demonstration on how to categorize a macro.

For more information about this topic, login to iSupport and search for solution 12835: “How can a user categorize a macro?” If you are not an iSupport subscriber, click iSupport Timesaver to learn more about becoming a member.

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What's New

Announcing RadWhere 3.0.31, the latest version of Nuance's industry leading radiology reporting solution. This version provides administrators and users additional support for the 64-bit Windows XP and clients. Upgrading to this version is strictly optional.

The major highlights of this new version are presented below:

• Support for Windows XP 64-bit, Windows Vista 64-bit, and 7 64-bit clients.

  • Added registration of HID USB components.

  • Skip 64-bit check added to Dragon Installer command line.

• Support for SpeechMike buttons on 2.7 version of Philips "Device Control Center."
  
  
• Small Word Insertion Patch for Dragon NaturallySpeaking 9.6 is included.

For a complete listing of all updates for all released versions, login to iSupport and search for Solution #12960 What is the current version of RadWhere, RadCube, or RadPort and what is new/changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for Solution #13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - RadWhere to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - RadWhere link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Conversations Healthcare 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

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Contacting Support

PowerScribe customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "RadWhere Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Dictaphone Enterprise Speech Systems customer support.

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Click here to reply to this email with your comments or suggestions.

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click here to email your idea to our eTIPS editor.

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