eTIPS

Did you know that there is a registry fix to allow Microphone and foot pedal functionality for RadWhere Dictation Client running Microsoft® Windows 7

With the release of RadWhere version 3.0.31.4, users can now run the RadWhere Dictation Client in Microsoft Windows 7, 32 and 64 bit environments.

While performing the client installs, some users have noticed that the Speech functionality is not enabled due to the microphone not being recognized. Foot pedal functionality has been noted as being effected as well. This happens because the HIDDEV.dll and\or the USBMGR.dll are failing to register with Microsoft® Windows 7. To restore the microphone and\or foot pedal functionality, the regfix utility will need to be run on the client workstation.

Perform the following to re-register the DLLs and restore the microphone and/or foot pedal functionality:

1. Login to iSupport and search for solution 14391: "Microphone or Foot Pedal not Recognized in Windows 7." If you are not an iSupport subscriber, click iSupport Timesaver for more information on how to get started.

2. Scroll to the Attachments section, located at the bottom of the article, and click the file named regfix.zip.

3. When the File Download - Security Warning dialog box appears, click Save.

4. When the Save As dialog box appears, save the file to a location of your choice. Please take note of the location where you saved the zip file.

5. Launch the Microsoft Explorer application and navigate to the folder where the zip file is located.

6. Right click the regfix.zip file and choose Winzip > Extract to here.

7. Double click the regfix.bat file. The script will run quickly and disappear.

_______________back to top_______________

Did you know that you can export graphs, created in RadCube, and import into Microsoft PowerPoint?

Perform the following to import a RadCube graph into Microsoft PowerPoint:

1. Open First Graph in your project that you want to export (typically named
   Guide).

2. Click Edit > Copy Graph To > Clipboard > Large.  This copies a large view of the graph to your clipboard.

   

3. Launch Microsoft PowerPoint.

4. Open a new or existing presentation.

5. Navigate to the slide where you would like to insert the graph, or create a blank slide.

6. On the slide, click Paste. A copy of the graph appears on the slide.

For more information about importing RadCube Graphs into Microsoft PowerPoint, login to iSupport and search for solution L-3219-004: "User Guide, RadCube for Radiology 1.5." If you are not an iSupport subscriber, click iSupport Timesaver to learn more about how you can get started with iSupport.

_______________back to top_______________

Did you know how to specify how long audit content is kept for final reports?

There is a setting within the system configuration in the RadWhere Admin\Portal where you can specify how long audit content will be kept in the database before purging. This audit data (TXT, RFT, WAV) is available from the auditing grid when previewing the history of a report. When the time specified in this setting elapses, the audited content is deleted in order to protect the database from growing uncontrollably.

Click the play button on the following eTIPS Video to see a demonstration on how to configure the amount of time to keep audit content.

Please Note: This data is not to be confused with the final report text, which stays in the database indefinitely.

For more information on how to configure how long audit content is kept, login to iSupport and search for solution L-3220.002: "RadWhere for Radiology v3.0 Administrator Guide." If you are not an iSupport subscriber, click iSupport Timesaver to learn more about how you can get started with iSupport.

back to top

What's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution #12960 What is the current version of RadWhere, RadCube, or RadPort and what is new/changed in the version?If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

back to top

What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for Solution #13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

back to top

iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe and RadWhere Software? (reissued 5/26/11)
• 14121 eTIPS Newsletter Archive - RadWhere (reissued 5/16/11)
• 12835 How can a user categorize a macro? (reissued 5/16/11)
• 12960 What is the current version of RadWhere, RadCube, or RadPort and what is new/changed in the version? (reissued 5/9/11)
• 13387 Service Packs, Patches, and Fixes (reissued 5/9/11)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport - RadWhere to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport - RadWhere link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

back to top

Conversations Healthcare 2012

Hold the date for Conversations Healthcare 2012!

Please join Nuance Healthcare for our user conference, Conversations Healthcare 2012, which will be held at the ARIA Resort & Casino in Las Vegas, Nevada, April 22 - 25, 2012.

The event is exclusively for the users of Nuance Healthcare products such as Dictaphone Enterprise Speech System (DESS), Dragon Medical, eScription, iChart, Nuance Transcription Services, PowerScribe, RadCube, RadPort, and Veriphy. We will continue to update you as information becomes available at www.conversations2012.com

back to top

Contacting Support

PowerScribe customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "RadWhere Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Dictaphone Enterprise Speech Systems customer support.

back to top

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

back to top