eTIPS

Did you know you could use voice commands that will format a range of text?

There are many different formatting commands that allow for acting upon a range of text. You can accomplish this by adding the word "through" to the spoken command followed by a second word. For instance, let's look at the following sentence as a reference.

"The patient presents to the ER complaining of pain in her lower abdomen."

• You could say, "Select abdomen" to highlight the word abdomen.
• You could say, "Select pain through abdomen," to highlight all of the words from "pain" through "abdomen."

Click the play button on the following eTIPS video image for a brief demonstration on how to use voice commands that will format a range of text.

The following table includes many of the common voice commands used to format a range of text.

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Did you know you could change Dragon's hotkeys?

You can change Dragon's hotkeys, such as microphone on/off, which is the numeric plus key (+). Simply navigate to the Options dialog to make the changes.

Note: this is important if you are using a laptop, since most laptops don't have numeric keypads, or if you want to reserve your numeric keypad for other actions.

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Did you know Spoken Forms are particularly useful to insert content you prefer not to say aloud?

Spoken forms are particularly useful for items you prefer not to say aloud, or items that would be long to dictate. For example; for the written form “Explanation of Benefits (EOB) statement” one could just say, “ee oh bee stat.”

To add a spoken form to a word, click Words > View/Edit.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution: 14274 "What's New in Dragon Medical 360 | Network Edition Software and can I Download the Current Version?" If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

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Hold the Date: April 21-24!

This year's event will offer you more value than ever before with:

• A 1 1/2 day Executive track offering roundtable discussions on key industry challenges and solutions to deliver patient-centric care, clinically-oriented documentation, CDI and coding.

• A dedicated track for HIM Directors to discuss the changing role of HIM and examine specific solutions that help prepare health systems and hospitals for Phase ll of Meaningful Use.

• A dedicated track for the Radiology Management team, Radiology Directors and Radiology Administrators, to explore what healthcare reform means for Radiology and how Nuance solutions can help improve service to patients and referring physicians, while enhancing productivity for Radiologists.

• A 2 1/2 day learning event for users to hear and share best practices to maximize the investment in Nuance technology, and utilize the latest offerings for cost savings, efficiencies and quality!

• More content presented by peers and users!

• Increased opportunity for networking with colleagues in similar provider organizations!

Stay tuned for more information on the specific location, pricing and registration in the coming weeks.

Until then, mark your calendars for April 21-24, 2013 so you make sure to participate in this exceptional once-a-year event. For your convenience, you can reference our justification document to help you set aside budget today.

Please check our website for more information.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14059 Dragon: Jumping Cursor, Random Mouse Movement, or Lost Application Focus (reissued 11/8/12)
• 13102 Downloads - PowerMic Microphones (reissued 11/7/12)
• 14274 What's New in Dragon Medical Software and Can I download the current version? (reissued 11/6/12)
• 14418 eTIPS Video Library for Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 11/5/12)
• 14918 Dragon Profile access fails with McAfee DLP scans (reissued 10/30/12)
• 15073 Implementing Citrix Smooth Roaming in a DM360|NE (vSync) Environment
• 15072 Using a hotkey to turn the microphone on and off
• 14274 What's New in Dragon Medical Software and Can I download the current version? (reissued 11/1/12)
• 14120 eTIPS Newsletter Archive - Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 10/29/12)
• 15044 DMNE The Auto Logoff Feature Do Not Logoff Providers
• 14255 PowerMic II Firmware v2.04 Update (reissued 10/16/12)
• 14701 DMNE Text and Graphics Commands not functioning in published Citrix applications (reissued 10/12/12)
• 14111 Dragon Medical 360 | Network Edition User's Guides (reissued 10/4/12)
• 14992 What to check before sending a PowerMic in for repair
• 14983 Optimize recognition accuracy by speaking in complete phrases or sentences
• 14982 Accuracy Center gives access to tools you can use to improve recognition accuracy
• 14936 MEDITECH EHR compatibility with DM360NE vSync feature (reissued 10/2/12)
• 14980 Providing feedback about Dragon® Medical 360 | Mobile Recorder
• 14977 DMENE SP 3 SSO configuration
• 14972 Difference between username and ntlm//domain\login in dragon log

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services DM360 | Network Edition & DMPE customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So say, "Dragon Medical 360 | Network Edition Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's Dragon Medical 360 | Network Edition customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dragon-medical/.

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Click here to reply to this email with your comments or suggestions.

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