eTIPS

Did you know the correct placement of the microphone when using a headset?

If you are using a headset, keep the microphone at the corner of your mouth, not directly in front of it, and make sure the microphone is about a thumb width away from the corner.

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Did you know commands are quick and easy to create simply by selecting your text and saying "Make that a shortcut" or "Make that a command"?

One of the benefits of Dragon Medical is the ability to create custom "Text-and-Graphics" commands to streamline your daily tasks. What exactly does that mean? Essentially, it means you can automatically insert blocks of text and/or graphics that you use repeatedly in your documents. Whether it's your email signature, directions to your office, or simply your world-famous chocolate chip cookie recipe. Dragon can automate the data entry for commonly used text and related graphics (such as logos, scanned signatures, maps, etc.).

Click the play button on the following eTIPS video image for a brief demonstration on how to create a shortcut with the "Make that a shortcut" command.

Perform the following to create a command:

1. Open a text editor application such as Dragon Pad, Microsoft Word, etc. Either type or use Dragon speech recognition to create the text that will be used in the command.
2. Select the text that will be used in the command by using the Keyboard, Mouse, or the Dragon "Select All" command.
3. When the text is selected say "Make that a shortcut" or "Make that a command".
4. The MyCommands Editor will automatically open with your selected text included in the Content field.
5. Enter a name for your command in the MyCommand Name field.
6. Whenever you say the command's name, Dragon will automatically insert your text and graphics wherever you have placed your blinking cursor.

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Did you know if you change audio hardware or move to another location, you should run Audio Setup Wizard?

There is no need to create a new user profile to accommodate the new location or new audio hardware, simply run the Audio Setup Wizard. To open the Audio Setup Wizard, you can say, "check audio," or go through the Accuracy Center.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution: 14274 "What's New in Dragon Medical 360 | Network Edition Software and can I Download the Current Version?" If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14339 Dragon Medical 360 | Mobile Recorder User's Guides (reissued 12/6/12)
• 14418 eTIPS Video Library for Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 11/29/12)
• 15127 Information on Microsoft Office 2010
• 15118 Using Spoken Forms to include content you prefer not to say aloud
• 15116 Changing Dragon's Hotkeys
• 15115 Using voice commands that will format a range of text
• 14992 What to check before sending a PowerMic in for repair (reissued 11/27/12)
• 14111 Dragon Medical 360 | Network Edition User's Guides (reissued 11/26/12)
• 15108 Steps to successfully change the DM360NE Data Distribution Path
• 14120 eTIPS Newsletter Archive - Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 11/20/12)
• 14274 What's New in Dragon Medical Software and Can I download the current version? (reissued 11/15/12)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services DM360 | Network Edition & DMPE customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So say, "Dragon Medical 360 | Network Edition Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's Dragon Medical 360 | Network Edition customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dragon-medical/.

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

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