eTIPS

Did you know how and when to train Punctuation?

PowerScribe supports the training of punctuation to further improve speech recognition accuracy. When a provider is struggling with speech recognition accuracy while dictating punctuation, the "Train Punctuation" feature can help.

Click the play button on the following eTIPS video to see a demonstration about how and when to train punctuation.

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Did you know a PowerScribe administrator can enable or disable Acoustic Model Adaptation for individual users?

Acoustic (Voice) Model Adaptation is a process resulting into a data file that houses the unique sounds that make up an individual users speech. The purpose of the adaptation process is to collect minutes of live dictation to fine-tune the providers Acoustic Voice Model after the training phase. There are a number of reasons as to why an administrator would want to enable or disable a user's Acoustic Model Adaptation including:

• Disable this process for a short period when a user has become ill.
• Disable this process when a user is content with his/her recognition accuracy and would like the system to stop learning his/her voice.
• Enable this process when a user's recognition accuracy has degraded over time.

The Administrator can enable/disable Acoustic Model Adaptation by performing the following:

1. Log in to the Administrator module.
2. Click Users in the left pane.
3. Select the User ID to edit.
4. Click the Author tab.
5. In the Voice statistics and Settings group, disable or enable Acoustic Model Adaptation.

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Did you know PowerScribe version 5.0.1.7 administrator module has many updated features enabling administrators to run productivity reports tailored to their needs?

Listed below are a few of the highlighted features:

• Updates were made to the Admin Report Manager and Distribution Manager tab to limit the number of records that can be retrieved to a 10,000 record maximum.
• The filter "Filter by Dictation Date" is enabled for both tabs.
• By default, the Admin Report Manager is set for 1 day and the Distribution Manager is set for 5 days of history. If the search result returns 10,000 or more records, a dialog box will appear informing the user to further define the search criteria by using the filter.
• A status bar was added to show the user how many records have returned from the search.

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Did you know that the PowerScribe Audit Log Viewer has been simplified in version 5.0.1.7 to allow administrators to easily audit report activity?

PowerScribe administrators can view the audit logs to identify who, when and what workstation a particular report was interacted with.

Additionally, administrators will have answers to specific user activities including; who deleted, edited, changed workflow, changed report state at what workstation, and when.

Administrators can filter the audit by: Report ID, Accession Number, or Patient ID.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365 "What is the current version of PowerScribe and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14753 PSSDK 3.2.x Troubleshooting Recognition Issues for System Administrators
• 13910 PowerScribe System Specifications (reissued 3/30/12)
• 14738 Did you know there is new HL7 Service Monitor Utility available for PowerScribe site administrators to have more control over the HL7 services?
• 14628 Did you know Nuance Healthcare participates in many social media sites where you can get up-to-date information about our Products and our Company? (reissued 3/29/12)
• 14119 eTIPS Newsletter Archive - PowerScribe (reissued 3/29/12)
• 13910 PowerScribe System Specifications (reissued 3/20/12)
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 3/13/12)
• 13211 PowerScribe Check Out Procedures for Versions 4.x/5.x (reissued 3/12/12)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport:
In order to use the full features of iSupport and/or to submit an online service request you need to be a registered iSupport member. Click Getting Started with iSupport to see step-by-step instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solution, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you're already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information which will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional time-saving features, requested by our customers, on the iSupport home page.

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Contacting Support

PowerScribe customers who have an active maintenance contract with Nuance are serviced by a dedicated Healthcare Support team available 24x7x365.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "PowerScribe Support" at the prompt.

Or save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber click here to learn more about iSupport and how you may get started.

Click here to navigate to the Nuance Technical Support website for additional details on contacting Dictaphone Enterprise Speech Systems customer support.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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Click here to reply to this email with your comments or suggestions.

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click here to email your idea to our eTIPS editor.

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