eTIPS

Did you know PowerScribe users could reduce the amount of time needed to dictate a report by using shortcuts with variables?

A shortcut is a feature of PowerScribe enabling providers to save considerable time by eliminating the need to dictate standard content repeatedly.

The shortcut feature allows a provider to insert standard text directly into a report during report creation. The shortcut may also include shortcut variables, which permit the provider to jump to specific areas of the inserted text and dictate additional content or to use a predefined default word or phrase.

Click the play button on the following eTIPS video image to learn how to add three types of variables to a shortcut including:

• Jump to variable and dictate content.
• Jump to variable and dictate content based on suggested text.
• Jump to variable and either skip to use default text or dictate content based on suggested text.

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Did you know other applications could sometimes interfere with the PowerScribe Spellcheck feature?

When signing a dictation in the PowerScribe Dictation Client and "spell check" does not show up or produces an error referencing the VSpell32.dll and/or VSpell32.ocx files having the incorrect version, another application (typically a PACS application) might be using the same VSpell32.dll and VSpell32.ocx files to perform their own spell check. This causes a version mismatch, which can be resolved by reregistering the VSpell32.dll and VSpell.ocx files on the workstation.

Perform the following to determine if the .dll files need to be reregistered and how to reregister these .dll files:

Determine if the VSpell32.dll and VSpell32.ocx files need to be reregistered

1. Launch the PowerScribe Dictation Client.
2. Access the User Preferences options.

   

3. On the Preferences tab, uncheck the Auto spell check after sign/approve/finish report option.
4. Dictate a report on a test patient and sign the report.
5. If there are no errors, then proceed with the Reregistering the .dll files procedure.

Reregistering the VSpell32.dll and VSpell32.ocx files

6. On the Windows® taskbar, click Start > Run.
7. In the Open field on the Run dialog box, type cmd and click OK.
8. Navigate to C:\Windows\system32 subdirectory by typing
   cd C:\Windows\system32 at the DOS prompt.
9. Unregister VSpell32.dll and/or VSpell.ocx by typing the command
   regsvr32 -u VSpell32.dll and regsvr32 -u VSpell.ocx.
10. Reregister VSpell32.dll and/or VSpell.ocx by typing the command
    regsvr32 VSpell32.dll and regsvr32 VSpell32.ocx.

For more information about reregistering the spell check .dll files, login to iSupport and search for solution: 13601, "Spellcheck not working in PowerScribe Dictation \ Correction Client?" If you are not an iSupport subscriber, click iSupport Timesaver for more information.

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Did you know there is a Customer Technical Administration guide that includes comprehensive checklists to help keep your PowerScribe system healthy and performing optimally?

Have you ever wondered if your PowerScribe system is maintaining good health and performing optimally? To assist you with ensuring your system is continuously optimized and running at peak performance, Nuance has published a "Customer Technical Administration" guide for PowerScribe versions 4.X and 5.X. This guide includes comprehensive checklists covering all functions, actions, and maintenance tasks necessary keep your system running at peak performance.

To access the Customer Technical Administration" guide, login to iSupport and search for solution: 10129 "PowerScribe Operator Manuals." Open the Guide by clicking the document number 889575 - Customer Technical Administration. If you are not an iSupport subscriber, click iSupport Timesaver for more information.

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Did you know you could improve system performance by turning off Microsoft Advanced Text Services on PowerScribe Dictation Client Workstations?

Microsoft® Windows XP professional provides its end-users with an Advanced Text Services feature, which include handwriting and speech recognition technologies. Nuance has found that in some cases these services can cause a reduction in workstation performance when running the PowerScribe Dictation Client with these services. If you are experiencing slowness on a workstation when running the PowerScribe Dictation Client, you might want to consider turning off the Windows XP Advanced Text Services.

Perform the following to disable the Windows XP Advanced Text Services:

1. Navigate to the Microsoft Windows XP Control Panel by clicking Start > Control Panel.
2. Launch the Regional and Language Options application.
3. Navigate to the Languages tab.
4. Click the Details... button found in the Text Services and input languages group.
5. Navigate to the Advanced tab.
6. In the System Configuration group, check the box related to Turn off advanced text services feature.
7. Click the OK button.
8. Click the Apply button followed by the OK button.

Please note: The ability to disable the Advanced Text Services is not available in Microsoft® Windows 7.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365 "What is the current version of PowerScribe and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information and learn how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 10/10/12)
• 14994 RecMonitor does not show enrollment jobs after upgrade to PSSDK 3.2.x
• 14993 Bandwidth can impact PowerScribe performance
• 14992 What to check before sending a PowerMic in for repair
• 14991 Use a shortcut to automatically populate a report
• 14981 Dragon spells out dictated symbol names rather than recognize the symbol's character
• 14987 Setting up PowerScribe v5 to add a date and time stamp to a PS360 | Critical Results message
• 14119 eTIPS Newsletter Archive - PowerScribe (reissued 10/2/12)
• 14931 Radiologists are dictating reports on the wrong patient
• 14929 Did you know you could setup a Quality Assurance user profile to troubleshoot self-edit recognition issues?
• 14928 Creating a Quality Assurance (QA) User Profile to review, or spot check, finalized self-edit reports
• 14927 Addendums will not upload if the state of the originally signed report was changed
• 14926 Reports are not including patient information

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team is available 24x7x365 to service PowerScribe customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "PowerScribe Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe/index.htm.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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