eTIPS

Did you know a provider can recall a report that was sent to be transcribed?

If a provider dictates a report and sends it to an editor for transcription, it is possible for the same provider to recall the report and continue dictating. The provider can recall the sent dictation by starting a new dictation and entering the same accession number. A message will appear stating that a report has already been dictated and provide an option to recall this report.

Note: A dictated report may be recalled up until the point that an editor has opened the dictation.

Click the play button on the following eTIPS Video image to view a demonstration on how a provider can recall a dictated report.

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Did you know a parameter setting could eliminate the need for a provider to send extra microphone clicks to start a dictation after a barcode scan?

If providers need to make extra microphone clicks on the "A" button to start a dictation after a barcode scan, there are a few system parameter settings that will prevent the need for these extra clicks.

In the PowerScribe Administrator module under the System Parameters group, there are parameters named Allow Add/Remove Accession Numbers and Multiple Accession. By setting these parameter values to Yes, providers will be ready to dictate immediately after a barcode scan, thereby, eliminating the extra clicks.

For more information, please login to iSupport and search for solution 13112 "Extra microphone clicks when starting dictation." If you are not an iSupport subscriber, click iSupport Timesaver for information on how you may get stated with iSupport.

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Did you know you could turn off the Fax Distribution Preview List for PowerScribe users and still auto fax reports to providers?

PowerScribe Version 5.0 has an option to define whether providers will have the Fax Distribution Preview List when they sign off reports.

By default, Show Distribution Preview List parameter is set to Yes. When this parameter is Yes, the fax dialogue Distribution Preview List (shown below) will display showing the destination fax information when a provider signs off a report. If the provider presses Cancel, a fax will not be sent but the report will still sign-off.

If the providers would like reports to auto-fax to the recipients without having the Fax Dialogue Distribution Preview List come up, an administrator needs to set the Show Distribution Preview List parameter to No. If Show Distribution Preview List is disabled, providers will NOT see the Distribution Preview List when signing off reports.

For more information, please login to iSupport and search for solution:
13650: "How to fax to provider(s) without using the Distribution Preview List Dialog box." If you are not an iSupport subscriber, click iSupport Timesaver for information on how you may get started with iSupport.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365 "What is the current version of PowerScribe and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information and learn how you may get started.

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What's Fixed

PowerScribe version 5.0.1.7.2 is released addressing issues such as; Client Workstation lockups/crashes, delays in opening and/or saving reports, HL7 issues, database performance, recognition issues, and dosage service changes, etc.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling
(800) 833-7776.

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 13910 Hardware Specifications for PowerScribe for Radiology, PowerScribe 360 | Reporting and RadWhere (reissued 12/3/12)
• 15136 How to upgrade PScribeSDK DB from version PSSDK 2.1 into PSSDK 3.2 SP3/SP4 (developed for Allscripts)
• 13910 PowerScribe System Specifications (reissued 11/30/12)
• 15004 PS V5.X - Cerner Integrations - unable to connect to remote server
• 14417 eTIPS Video Library for PowerScribe (reissued 11/29/12)
• 15121 Improving the recognition accuracy of punctuations such as "period."
• 15120 Selecting the spellcheck option "Add" word will add the word to a PowerScribe User profile
• 15119 The three types of shortcuts and how they are imported to or exported from PowerScribe
• 14992 What to check before sending a PowerMic in for repair (reissued 11/27/12)
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 11/26/ 12)
• 15111 PowerScribe versions 4.X. and 5.X. New users cannot login and existing users cannot login to new workstations or workstations they have never logged into
• 15105 Systems using SSL Users get error message "Revocation information certificate for this site not available" while trying to access secure website
• 14119 eTIPS Newsletter Archive - PowerScribe (reissued 11/20/12)
• 10129 PowerScribe Operator Manuals (reissued 11/21/12)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team is available 24x7x365 to service PowerScribe customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So Say, "PowerScribe Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe/index.htm.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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