eTIPS

Did you know you could reduce the amount of time needed to dictate a report by using AutoText?

AutoText is a feature of PowerScribe 360 | Reporting (PS360|R) enabling providers to save considerable time by eliminating the need to dictate standard content repeatedly.

The AutoText feature allows a provider to insert standard text directly into a report during report creation. The AutoText may also include fill-in fields. These fields permit the provider to jump to specific areas of the inserted text and dictate additional content, use the predefined default word or phrase, or select content from a predefined pick-list.

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Did you know you could improve system performance and prevent potential lockups that may occur when integrated with a PACs system?

If you are experiencing lockups and poor performance with PowerScribe 360 | Reporting (PS360|R), integrated with a PACs system, Nuance recommends disabling the Dragon Service.

Perform the following to disable the Dragon Service:

1. Open the Workstation Control Panel and select the Administrative Tools icon.
2. Click Services.

   

3. Locate the Dragon Service.
4. Disable the Dragon Service.
5. Reboot the Client Workstation.

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Did you know you could dissociate order(s) from a report where the final includes an addendum?

By design, PowerScribe 360 | Reporting (PS360|R) will not allow order(s) to be dissociated from a final report if the final report includes an addendum. However, by removing (deleting) the addendum first, the system will allow you to dissociate the order(s) from the report. This will enable the associate/dissociate option in the Admin Portal Exams > Explorer screen to be activated for a given exam. Bring up the order, hover over Actions, and select the Associate option. At this point, there are detailed instructions for dissociation.

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Did you know you could improve system performance for users by configuring worklists to search a Snapshot table instead of searching the entire database?

When a user logs in to PowerScribe 360 | Reporting (PS360|R) and searches for orders by using a worklist, the system, by default, will search the entire database to capture the data related to the preconfigured worklist criteria. This can cause a slow response for the user, especially for users in systems with an enormous amount of historical data.

By configuring the worklist to use the Snapshot table, as opposed to the entire database, the user's wait time may decrease significantly. The Snapshot table is a mirrored set of tables in the database that reflects the current records in the system. In general; it contains any order reported on within the past three days as well as any unreported order.

To configure a worklist to use the Snapshot table for searches, log into the Admin Portal and select Setup > System. In the grid area of the worklist, you would like to change, click the Shapshot check box so a checkmark appears.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: What is the current version of PowerScribe 360 and what is new/changed in the version? Click the link related to document: L-3398-001 - Initial Release v1.1. If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution: 14782 What is the current version of PowerScribe 360 and what is new / changed in the version. Click the document link related to Description of Patches and Fixes. If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 13910 PowerScribe System Specifications (reissued 9/26/12)
• 14963 PACS Integration Fails to Launch PowerScribe 360 by COM Method
• 14677 Integrating PS360 Reporting and PS360 Critical Results (reissued 9/21/12)
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 9/25/12)
• 14207 "Error 1606: Unable to locate network location" when installing Dragon NaturallySpeaking (reissued 9/21/12)
• 14960 Unable to Edit Reports in PowerScribe 360 Mobile Radiologist after iOS6 Device Update
• 14944 When the PS360 client is running on the McKesson PACS workstation (HRS), HRS may terminate PS360 before the end-user logs out from PowerScribe
• 14782 What is the current version of PowerScribe 360 software and what is new/changed in the version? (reissued 9/10/12)
• 13387 Service Packs, Patches, and Fixes (reissued 9/10/12)
• 14931 Radiologists are dictating reports on the wrong patient
• 14923 "The password is required." in PS360 integrated client
• 14686 PowerScribe 360 Operator Manuals (reissued 9/5/12)
• 14922 An administrator can restore a user's speech profile backup (checkpoint) from within the PowerScribe 360 | Reporting Portal
• 14921 A user is able to save a backup (checkpoint) of his or her own speech profile
• 14920 The colored bullets, bold faced print, and green text enclosed with brackets, seen in the Admin Portal, have a specific function
• 14415 eTIPS Newsletter Archive - PowerScribe 360 | Reporting (reissued 9/4/12)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team is available 24x7x365 to service PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It is available toll-free at 800 833-7776 via our "Say Anything" menu. So, say, "PowerScribe 360 Reporting Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe360/index.htm.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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Click here to reply to this email with your comments or suggestions.

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