eTIPS

Did you know a provider could Report a Dictation Problem from within the PowerScribe 360 | Reporting application?

If a provider is experiencing speech recognition problems with a current dictation in PowerScribe 360 | Reporting (PS360|R), there is a feature in the Help menu that will allow the provider to report this problem.

The system will forward the provider's message and the related log files to the PS360|R server. At this point, simply contact Nuance Technical support and inform the Support Engineer that a provider has Reported a Dictation Problem by using the help menu. Nuance will analyze the files and inform you of the results.

Perform the following to Report Dictation Problem

1. During the course of dictating a report, have the provider click Help > Report Dictation Problem.
2. A Report Dictation Problem dialog box appears where the provider types a brief explanation of the problem encountered.
3. Click the OK button to submit the problem.
4. The system will forward the provider's message along with the Dragon log files to the PS360|R server.
5. Contact Nuance's Technical Support team and inform the support engineer that a provider has reported a dictation problem by using the help menu.

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Did you know you could prevent users from viewing worklists specifically created for administrative level users?

By default, a worklist will be available to all types of users in the PowerScribe 360 | Reporting (PS360|R) application. If you have created a worklist that should only be seen by administrative level users, you can hide it from other users by enabling the admin property of the worklist.

Perform the following to limit viewing of administrative level worklists:

1. Launch the PS360|R Admin Portal and log in.
2. Navigate to Setup > System.
3. Locate a Worklist meant for Administrative users only.
4. Check the Admin property in the grid area for this worklist, as shown below.

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Did you know you could decrease the time needed by the system to complete the sign-off process by disabling the "Save Audio with Report" option?

The processing time a user encounters when signing, or completing, a dictated report could decrease significantly by unchecking the Save Audio with Report option for the user. A user can change this preference by accessing the User Preferences within the PS360|R Client or by an administrator by accessing the user profile settings for a particular user within the PS360|R Admin Portal.

Please Note: This option should only be unchecked if the site administrator does not routinely listen to audio from the PS360|R Admin Portal or if the provider does not routinely listen to the audio of his or her own drafts or preliminary reports. This setting will not affect the reports sent to the editors for correction, which will always include the audio file by default.

Perform the following in the PS360|R Client to disable the "Save Audio with report" option:

1. Launch the PS360|R Client application and log in.
2. In the PS360|R Client, navigate to Tools > Preferences.

   

3. Click the Dictation option, found on the left.
4. Uncheck the Save Audio with Report option, found on the right.

TIP: Alternatively, an administrator can change this setting for a user by accessing the PS360|R Admin Portal, navigating to Setup > Accounts and finding the user. Next, click on Preferences and then click the Dictation tab. Finally, uncheck the Save audio with Report option.

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Did you know an administrator could delete a user's speech profile from within the PS360|R Admin Portal?

There are many reasons as to why an administrator may choose to delete a user's profile such as; to re-train a user whose recognition is very poor despite training of words and acoustic optimization, or for a user to begin with a new language model without saving any added or trained words. Once a user's profile is deleted, the user is informed during his or her next log in session that a new profile will be generated, and he or she will need to enroll again.

Perform the following to delete a user's speech profile:

1. Launch the PS360|R Admin Portal and log in.
2. Navigate to Setup > Accounts.

   

3. Locate and click on the user name so it appears highlighted.
4. Hover the mouse cursor over the Roaming Profile link.
5. Select Delete Profile and a confirmation message will appear.
6. Click OK to delete the profile.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: What is the current version of PowerScribe 360 and what is new/changed in the version? Click the link related to document: L-3398-001 - Initial Release v1.1. If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution: 14782 What is the current version of PowerScribe 360 and what is new / changed in the version. Click the document link related to Description of Patches and Fixes. If you are not an iSupport subscriber, click iSupport Timesaver for more information and learn how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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Hold the Date: April 21-24!

This year's event will offer you more value than ever before with:

• A 1 1/2 day Executive track offering roundtable discussions on key industry challenges and solutions to deliver patient-centric care, clinically-oriented documentation, CDI and coding.

• A dedicated track for HIM Directors to discuss the changing role of HIM and examine specific solutions that help prepare health systems and hospitals for Phase ll of Meaningful Use.

• A dedicated track for the Radiology Management team, Radiology Directors and Radiology Administrators, to explore what healthcare reform means for Radiology and how Nuance solutions can help improve service to patients and referring physicians, while enhancing productivity for Radiologists.

• A 2 1/2 day learning event for users to hear and share best practices to maximize the investment in Nuance technology, and utilize the latest offerings for cost savings, efficiencies and quality!

• More content presented by peers and users!

• Increased opportunity for networking with colleagues in similar provider organizations!

Stay tuned for more information on the specific location, pricing and registration in the coming weeks.

Until then, mark your calendars for April 21-24, 2013 so you make sure to participate in this exceptional once-a-year event. For your convenience, you can reference our justification document to help you set aside budget today.

Please check our website for more information.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14999 How Do I Trim a PowerScribe 360 User Profile Size to less than 500MB as required? (reissued 11/9/12)
• 15089 HowToTrimDataArchiveFolder?
• 15088 HowToSetFinalReportEditGracePeriod?
• 15084 PS360 | Reporting Provider Tutorials
• 14421 eTIPS Video Library for PowerScribe 360 | Reporting (reissued 11/5/12)
• 15076 Improve system performance by configuring worklists to search a Snapshot table instead of the entire database
• 15075 How to dissociate an order from a report where the final includes an addendum
• 15036 PACS software locks-up freezes when integrated with PowerScribe 360 (reissued 10/31/12)
• 14415 eTIPS Newsletter Archive - PowerScribe 360 | Reporting (reissued 10/29/12)
• 15063 PowerScribe 360 Data Flows
• 14182 PowerScribe 360 Checkout Procedure (for FSEs) and Client Workstation Checkout Procedure (for Customers) (reissued 10/16/12)
• 14686 PowerScribe 360 Operator Manuals (reissued 10/17/12)
• 15036 PACS software locks-up freezes when integrated with PowerScribe 360
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 10/16/12)
• 14782 What is the current version of PowerScribe 360 software and what is new/changed in the version? (reissued 10/11/12)
• 13387 Service Packs, Patches, and Fixes (reissued 10/11/12)
• 14183 PowerScribe 360 Antivirus Settings and Permissions Requirements (reissued 10/9/12)
• 15003 Creating Normal and Default AutoText Entries
• 14997 PowerScribe 360 Fails to Launch When Using Kensington Track Ball
• 14992 What to check before sending a PowerMic in for repair
• 14985 How to delete a user's speech profile
• 14984 Reset a user's acoustic model and leave their vocabulary and trained words intact
• 14644 How to report PS360 Dictation problems to Nuance (reissued 10/2/12)
• 14976 Finding Orders Without Entries in the ORDERCUSTOMFIELD Table
• 14686 PowerScribe 360 Operator Manuals (reissued 10/3/12)
• 14415 eTIPS Newsletter Archive - PowerScribe 360 | Reporting (reissued 10/2/12)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team is available 24x7x365 to service PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It is available toll-free at 800 833-7776 via our "Say Anything" menu. So, say, "PowerScribe 360 Reporting Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe360/index.htm.

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Are you planning an RIS or PACs upgrade anytime soon?
Please contact us by calling our Technical Support Center or by submitting a service request via iSupport so we may better assist you with upcoming changes to your system.

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Click here to reply to this email with your comments or suggestions.

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