>
eTIPS Banner

January 2013, Volume 5, Number 1

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: DESS EXEditor version 8.3.1.1 enables users to manage signature destinations as well as related routing and upload actions on documents that are waiting for electronic signature. (eTIPS video included)

eTIP 2: Settings to define how an EWS user is permitted to resume an EWS session that has timed-out due to inactivity.

eTIP 3: Re-enabling the EXEditor add-in from within the Microsoft® Word application.

eTIPSeTIPS

Did you know DESS EXEditor version 8.3.1.1 enables users to manage signature destinations as well as related routing and upload actions on documents that are waiting for electronic signature?

The release of EXEditor 8.3.1.1 adds new document signature management features. Users with the Signature Queue Management privilege will be able to manage signature destinations, related routing and upload actions, on documents that are currently waiting for electronic signature. Previous versions of EXEditor allowed view-only access to document signature status.

Click the play button on the following eTIPS video image for a brief demonstration on how to configure and use the Signature Queue management feature.

eTIPS Video Image

When using EXEditor version 8.3.1.1, clicking the Signature button on the Document Properties window will bring up a list of current Signature Destinations, as shown below.

ESig Queue Image

The SEQ# indicates the signatures are ordered and must be signed in that order. If all SEQ# entries are 0 (zero), then anyone in the list can sign and finalize the document.

In the Signature tab of the Document Properties, clicking the Edit button will open the Edit Signature Script window, as shown below.

Signature Script Image

The Edit Signature Script dialog box provides the user the following capabilities:

  • Add a destination to the list
  • Remove a destination from the list
  • Select a destination and move it up or down to change the order
  • Determine what routing action to take after a particular list entry has signed the document
  • Determine any HIS uploading action that needs to take place after a particular list entry has been signed

Please note:

  • You can only remove a destination if there is more than one. Removing the last destination will finalize the document. If you remove the last destination, you will be forced to add a destination before closing or canceling the signature edit operation.
  • Adding a destination will allow you to add a single provider or a group, but only from Provider/Group signature destinations within the same site.

For additional information about EXEditor features and operations, login to iSupport and search for solution: 10128, "EXSpeech Operator Manuals." Locate your version of the Transcriptionist/Editor Courseware and Reference Guide - Enterprise Editor. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

_______________back to top_______________

Did you know there are settings to define how an EWS user is permitted to resume an EWS session that has timed-out due to inactivity?

When an Enterprise Workstation (EWS) user session is idle for a period of time that exceeds the system configured inactivity timer, the system will automatically terminate the user's session and return to the EWS login page. The login page will appear with options based on predefined settings permitting the user to either re-enter a password to re-initiate the session or to have the user begin a new session by entering a user id and password. The chosen option is a site-wide setting affecting all EWS users within a particular VoiceSystem site.

The setting for these options is located in the DESS VoiceSystem Explorer application by choosing the option to modify a site, and then navigating to the Enterprise Workstation tab. The available options are found on the lower part of the Enterprise Workstation tab, as shown below:

EXV Site Image

Option 1: Allow user to continue session (Private Workstation) - This option allows the EWS user to continue a timed out session by simply reentering a password. This option is typically chosen when the EWS users will access the system by using a computer that resides in private area, e.g., in the user's office or home.

Option 2: Go to login screen directly (Public Workstation) - This option forces the EWS user to begin a new session by reentering both user id and password. This option is more commonly chosen when the EWS users will access the system by using computers located in public areas and/or to add an extra layer of security to help protect patient information.

For more information about EWS options and features, login to iSupport and search for solution: 10207: "Enterprise Workstation Operator Manuals." Select the "System Administrator Courseware and reference Guide" pertaining to your version of software. If you are not an iSupport subscriber, click iSupport timesaver for information about how you may get started.

_______________back to top_______________

Did you know the EXEditor application is an add-in to Microsoft® Word?

The EXEditor application is largely an add-in to Microsoft Word (MS Word). Like most MS Word add-ins, base word processing functionality is managed by MS Word, with features and functionality augmented by the add-in itself, in this case EXEditor.

An add-in application for MS Word can be disabled by MS Word at any time. MS Word typically encounters errors during its normal operations and proceeds to disable any and all add-ins until the source of the problem has been corrected. Of course, any time the EXEditor add-in is disabled by MS Word, the EXEditor application will no longer function correctly. Two common symptoms of a disabled EXEditor add-in are:

  1. EXEditor shortcuts will not work or
  2. EXEditor will not load.

Below is an example of how a disabled EXEditor add-in will appear in MS Word:

Addin Image 1

The EXEditor add-in will need to be re-enabled to restore functionality to EXEditor. Depending on the MS Word version being used, the steps to access MS Word's Disabled Items list are different. Below are the steps to access the Disabled Items list in MS Word 2003, 2007 and 2010. Once you have accessed the Disabled Items list, you can click on the disabled EXEditor add-in item, found in the dialog box, and then click the Enable button in order to re-enable it. These steps will need to be performed in MS Word while EXEditor is not being used.

Perform the following to locate the Disabled Items list in MS Word 2003:

  1. Launch the MS Word application.
  2. Navigate to Help > About Microsoft Office Word > Disabled Items.

Addin Image 2

Perform the following to locate the Disabled Items list in MS Word 2007:

  1. Launch the MS Word application.
  2. Navigate to Office Button > Word Options > Add-Ins > Disabled Items > Go.

Addin Imabe 3

Perform the following to locate the Disabled Items list in MS Word 2010:

  1. Launch the MS Word application.
  2. Navigate to File > Options > Add-Ins > Manage > Disabled Items > Go.

Addin Image 4

For additional information about EXEditor add-in, login to iSupport and search for solution 13633: EXEditor message “Error starting Site. Please make sure that Site add-in is not disabled” in Word 2007. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Please note: You can find additional information about Microsoft Office add-ins at the following Microsoft websites:
http://msdn.microsoft.com/en-us/library/ms268871(v=vs.80).aspx
http://msdn.microsoft.com/en-us/library/vstudio/ms268871.aspx
http://support.microsoft.com/kb/827706 for older versions of Word.

back to top

iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution 14054 "What is the current version of the Dictaphone Enterprise Speech System and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

back to top

Fixed ImageWhat's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

back to top

iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software?
  • 14118 eTIPS Newsletter Archive - Dictaphone Enterprise Speech System (reissued 1/2/13)
  • 15152 DESS application fails to install External 13387 Service Packs, Patches, and Fixes (reissued 12/18/12)
  • 14054 What's New or Changed in the Dictaphone Enterprise Speech System? (reissued 12/18/12)
  • 15129 EX Editor Dump shows 'Could not load file or assembly 'System.Design'

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

back to top

Contact Support ImageContacting Support

A dedicated Healthcare Support team available 24x7x365 services Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:

  • "EXSpeech Support" for Enterprise Turbo Speech help.
  • "EXVoice Support" for Voice System help.
  • "EXText Support" for Text System help.
  • "Integration support" for Integration help (HIS, PACs, RIS etc.).
  • "EWS Support" for Enterprise Workstation help.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dictaphone Enterprise Speech System customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dictaphone-enterprise-speech-solution/.

back to top

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here
to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here
to email your idea to our eTIPS editor.

back to top

Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

back to top