eTIPS

Did you know you could send a blind carbon copy of a document to a provider?

The Enterprise Editor (EX Editor) application allows you to send a copy of a document to a printer, fax, email, or batch on the system for a specific provider. However, there may be times when you wish a copy to be sent without including the name of this provider recipient on the CC list of a document.

Click the play button on the following eTIPS video to learn how to send a blind carbon copy of a document to a provider.

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Did you know the DESS VoiceSystem requires a client login setup for each provider using the Partial Dictation feature?

Partial Dictation, also known as a dictation marker, is a feature that was added to the DESS system in version 8.3. After implementing the Partial Dictation workflow you may have noticed that Partial Dictation jobs, created by some providers in the EMR, were imported to the DESS system with an Author ID of 999999. This typically happens when providers, who are creating partial dictations, do not have a corresponding Client Login or the client login parameter has been disabled for these providers in the DESS VoiceSystem.

Note: The Author ID passed from the EMR system must match the provider's Client Login in the DESS VoiceSystem.

To correct this, ensure that each provider has a corresponding Client Login enabled on the DESS VoiceSystem. To check this configuration, simply login to the DESS Voice System Explorer application and select a provider who will use the Partial Dictation feature. Right-click the User account and select Modify. On the Personal tab, shown below, ensure the Client Login feature is enabled by unchecking the Account Disabled checkbox. In addition, verify that the Client Login (name) is identical to the Author ID being sent from the EMR system for the partial dictations (dictation markers).

For more information about your DESS SpeechSystem and its components, log into iSupport and search for solution L-3311-003: What's New in DESS 8.3. If you are not an iSupport subscriber, click iSupport Timesaver for information on how you may get started.

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Did you know that Enterprise Reporting (EX Reporting) supports exporting report results to Microsoft® Excel in .zip format?

Microsoft^® Excel is a frequently used application to further format exported report results from EX Reporting. Reports can include large datasets such as, Transcription Summary reports, which typically span many months resulting into very large files.

EX Report export functionality has been enhanced to include Excel formatted report results exporting that will compress the data in .ZIP format, which dramatically reduces the file size.

To download reports in the .ZIP format, simply choose Excel Zipped as the export format type after generating your desired report, as shown below.

Note: You must have a third-party tool such as WinZip installed on your computer to decompress and use .ZIP formatted files.

For more information about EX Reports, login to the EX Reports administration web site and click the link "View Product Information and User Guides for Reporting here."

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Did you know you could limit the list of available dictation worktypes on the Dragon Medical 360 | Desktop Recorder?

In most customer environments, not all providers dictate reports related to all worktypes in use at that institution. For example, Radiologists rarely (if ever) dictate History and Physical reports. DM360 Desktop Recorder makes it easy for a provider to hide worktypes he or she never uses for dictation. Some systems have dozens, if not hundreds of defined worktypes. Hiding unused worktypes will make worktype selection much easier at the beginning of each new session and report.

The following describes how to hide or display worktypes you wish to appear in your worktype selection list:

Customize Worktype List

From the Options menu (click the Dragon logo). You can choose which of the available worktypes you want to display in your toolbar's drop-down list.

To customize which work types appear in this list:

1. Click the Dragon logo in the upper-left corner of the toolbar.

   

2. Select Options > Custom work types.

   

3. Click the check box next to the worktypes you want to display (or use the Select all or Deselect all buttons).
4. When finished, click OK.

For more information about Dragon Medical 360 | Desktop Recorder installation and operation, login to iSupport and search for document, ESSA002 Installing Dragon Medical Recorder and Its Prerequisites. If you are not an iSupport subscriber, click iSupport Timesaver for information on how you may get started. Additionally, the built-in application help provides the most comprehensive and up to date information about using this application.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution 14054 "What is the current version of the Dictaphone Enterprise Speech System and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14416 eTIPS Video & Webinar Library for Dictaphone Enterprise Speech System (reissued 1/30/13)
• 15196 Setting up a default patient list for a provider to select from while dictating reports in EWS
• 15195 Using Job Lister to determine peak dictation port usage for a given time frame
• 15194 Viewing audit information using the DESS Access Audit feature
• 14339 Dragon Medical 360 | Mobile Recorder User's Guides (reissued 1/23/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:

• "EXSpeech Support" for Enterprise Turbo Speech help.
• "EXVoice Support" for Voice System help.
• "EXText Support" for Text System help.
• "Integration support" for Integration help (HIS, PACs, RIS etc.).
• "EWS Support" for Enterprise Workstation help.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dictaphone Enterprise Speech System customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dictaphone-enterprise-speech-solution/.

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