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March 2013, Volume 5, Number 3

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Providers using Dragon® Medical 360 | Mobile Recorder are able to put dictation on hold, visit the next patient, and then resume with the dictation on hold.

eTIP 2: Adding blind cc recipients to document routing (includes eTIPS video).

eTIP 3: Changing the list of User Defined Fields displayed on the Variable Entry Screen in EXEditor and Word Client.

The keynote speaker at Nuance Conversations Healthcare has just been announced! We’re deeply honored to be joined by Fred Lee, author of “If Disney Ran Your Hospital — 9½ Things You Would Do Differently.” In his book, Mr. Lee addresses the vexing reality that most of our approaches to patient satisfaction will not lead to patient loyalty. He takes aim at service excellence initiatives, quality and performance improvement efforts, and patient satisfaction surveys, dispelling some of our most cherished beliefs about loyalty and leadership.

Mr. Lee is a master storyteller, and is certain to add meaningful perspective to an already great event. No matter your area of focus, we’re certain you’ll find value in his advice and perspective.

If you haven’t registered yet, there’s still time to register.

Click here to go directly to Nuance's
Conversations Healthcare 2013 website.

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Keynote Speaker Image

eTIPSeTIPS

Did you know Dragon® Medical 360 | Mobile Recorder allows Providers to place a dictation on hold, visit the next patient, and then resume with the dictation on hold?

This feature enables the physician to quickly stop the dictation of the current report to perform other tasks such as viewing a different patient’s information, and then returning to the incomplete report (placed on hold) to finish the dictation.

To place a dictation on Hold using an iPhone or an iPad device:

  1. Tap Stop to stop recording dictation.
  2. Tap Hold. The dictation is saved in the Drafts section.

To resume dictation of a saved draft from an iPhone or an iPad device:

  1. From the Dictations tab, tap the dictation report to resume.
  2. Dragon Image 1

  3. When the Dictate view displays, you can resume dictation. The recording position automatically begins at end of the existing audio.

To place dictation on Hold from an Android device:

  1. Tap Record/Pause to stop recording dictation.
  2. To save the dictation draft,  tap the BACK or Menu button, and then:
    • Tap Hold+New, or
    • Tap Hold+Next.

    Note: The dictation is saved in your Draft folder.

To resume dictation of a saved draft from an Android device:

  1. From the Dictations list view, tap the Drafts folder, and then select the dictation report to resume.
  2. Dragon Image 2

  3. When the Dictate view displays, you can resume dictation. The recording position automatically begins at end of the existing audio.

For more information on Dragon® Medical 360 | Mobile Recorder, login to iSupport and search for solution 14339: Dragon® Medical 360 | Mobile Recorder User's Guide. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know the TextSystem allows you to add blind cc recipients to document routing?

With any document, you can modify the CC list to change who receives a copy of the document and how that document is distributed to each person. This CC list is included in the body of the document as a part of the document text. There may be times when you wish to include providers to receive a copy of the document, but don't wish to display the name of the recipient in the CC list on the document for others to see. The CC List Entry Details dialog box, within the Enterprise Editor or Word Client applications, allow you to set individual recipients for the document as invisible, or "blind copied." Blind CC recipients are not included in the CC block displayed on the document.

Click the play button on the following eTIPS video image to see a demonstration on how to add a Blind CC recipient to a document.

eTIPS Video Image

Perform the following steps to add a blind cc recipient to a document by using Enterprise Editor:

  1. Launch the Enterprise Editor (EXEditor) application and begin a new document.
  2. With the document open, press Ctrl+A. The document routing and CC information is displayed.
  3. To add a new recipient to the list, press Alt+A or click Add CC. The CC List Entry Details dialog opens.
  4. Select a recipient and routing method for this document.
  5. Clear the "Recipient visible in CC block" check box.
  6. Click Ok when finished.
  7. CC List Image

For additional information about Blind CC and other EXEditor or Word Client features, login into iSupport and search for solutions:

  • L-3233-005 - Enterprise Editor Transcription/Editor Courseware and Reference Guide.
  • L-2956-003 - Word Client Courseware and Reference Guide.
  • L-2957-008 - System Administrator Courseware and Reference Guide.

If you are not an iSupport subscriber, click iSupport Timesaver for information on how you may become a member.

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Did you know you could change the list of User Defined Fields displayed on the Variable Entry Screen in EXEditor and Word Client?

When starting a report either manually or from Dictation, the Word Client Document Information screen, also known as the Variable Entry Screen (VES), is presented to the Medical Transcriptionist (MT):

UDF Image 1

The lower section displays User Defined Fields (UDFs), which are created by the DESS TextSystem Administrator. You can change the UDFs by editing the VES Setup options for either a site profile or a worktype by using the DESS TextSystem Explorer application.

The Variable Entry Screen (VES) settings can be configured to use the same VES screen for every worktype within a site or to allow custom VES screens for each worktype within the site.

To change the VES Setup options:

  1. Launch the TextSystem Explorer application and login.
  2. Right click the Site name, and select Edit site profile….
  3. UDF Image 2

    The Edit site profile dialog window displays.

    UDF Image 3

  4. Perform one of the following:
    1. If the Variable Entry (VES) Settings option is configured to “Allow custom VES screens for each worktype,” each worktype will be configured with unique VES setup options. Continue to step 4.
    2. If the Variable Entry (VES) Settings option is configured to “Use the same VES screen for every worktype,” VES settings in this site will be uniform across all worktypes within this site. Skip to Step 5.
  5. Expand the Site of the worktype you want to change. Expand Worktypes, then right click a worktype in the list and select Edit worktype….
  6. UDF Image 4

    The Edit worktype dialog window displays.

    UDF Image 5

  7. Click the VES Setup tab.
  8. UDF Image 6

  9. From the VES Setup tab, you can add, remove, or arrange the order of UDFs, and change the properties of them:
    1. To add a field to Selected Fields, select the field from the Available Fields list, and then click Select.
    2. To remove a field from the Selected Fields list, select the field from the Selected Fields list, and then click Deselect.
    3. To change the order of the fields, select a field in the Selected Fields list, and then click the Move Up or Move Down buttons.
    4. To change UDF properties, select a field in the Selected Fields list, and then click Properties.

    The VES Field dialog window will display.

    UDF Image 7

  10. From the VES Field dialog window, you can change the Screen prompt, Help prompt, and set the field as mandatory:
    1. To change what the UDF screen prompt displays to the MT, edit the Screen prompt text.
      For example, the UDF shown above is called Chart Location. To change what the MT sees, edit the Screen Prompt text from “Chart Location” to “Patient Chart Location,” the MT sees, “Patient Chart Location.” The UDF name does not change, only what the MT sees on the VES screen changes.
    2. To change what the UDF Help prompt displays to the MT, edit the Help prompt text. The help prompt appears when the user clicks in this field on the VES. The displayed prompt describes the information the user should provide in the field.
    3. To change a UDF as mandatory for a screen, check the Field is mandatory box.
      NOTE: Setting Field is mandatory requires the MT to enter the data before starting the document.
  11. Click OK to save all the changes.
    NOTE: You may need to log out and log back in to see the implemented changes.

For more information about the DESS TextSystem, login to iSupport and search for solution 15008: Dictaphone Enterprise Speech System Service Manuals. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution 14054 "What is the current version of the Dictaphone Enterprise Speech System and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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Fixed ImageWhat's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 15103 Olympus uploader and screen savers (reissued 2/22/13)
  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 2/19/13)
  • 14118 eTIPS Newsletter Archive - Dictaphone Enterprise Speech System (reissued 2/11/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contact SupportContacting Support

A dedicated Healthcare Support team available 24x7x365 services Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:

  • "EXSpeech Support" for Enterprise Turbo Speech help.
  • "EXVoice Support" for Voice System help.
  • "EXText Support" for Text System help.
  • "Integration support" for Integration help (HIS, PACs, RIS etc.).
  • "EWS Support" for Enterprise Workstation help.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dictaphone Enterprise Speech System customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dictaphone-enterprise-speech-solution/.

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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