eTIPS

Did you know you could use the "Find" command to quickly locate a user's profile in the DESS VoiceSystem Explorer application?

Locating a user's profile in Dictaphone Enterprise Speech System (DESS) VoiceSystem Explorer application will let you modify or customize the user's profile settings.

Click the play button on the following eTIPS video image for a brief demonstration on how to quickly find a user's profile in the DESS VoiceSystem Explorer application.

To locate a user's profile by using the Find command:

1. Launch the DESS VoiceSystem Explorer application.
2. From Dictaphone Voice Explorer, click Users. The user list displays.
3. Select a user in the list.
4. On the Menu bar, click Edit and select Find.



5. When the Find dialog box appears, type the first or last name of the user you want to find in the Find What box, and then click Find Next.

NOTE: The Find dialog box also allows you to choose which direction to search, either up or down, and whether or not to match case or whole word only.

For more information about user profile settings, login to iSupport and search for solution, 10136: EXVoice Operator Manuals.  Locate the "System Administrator Courseware and Reference Guide" under the appropriate version of your system. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know you could limit the worktype selection list that providers see when they begin a dictation in Enterprise Workstation?

The selection of work types can be made either in the provider’s profile or the user type settings in the Dictaphone Enterprise Speech System (DESS) TextSystem Explorer application depending on the level of delimitation required. Changes to the user type setting will affect all providers assigned to that user type. However, changes to the Provider’s profile will only affect the specific provider.

Determine which setting you need to change, and follow the appropriate steps:

Edit worktype list based on the providers' user type:

1. Login to the DESS TextSystem Explorer application with administrative privileges.
2. From the user type section, find the providers' user type to set.
3. Right-click the user type name, and select Edit User Type.
4. From the Edit User Type dialog, select the Common Worktypes tab.
• Available Worktypes (left) shows the work types available within the DESS Text system.
• Selected Worktypes (right) shows the work types currently available to users of the specific user type in the EWS worktype dropdown.
5. To add a worktype, select the worktype from within the Available Worktypes list and click Add>>. The worktype displays in the Selected Worktypes list.
6. Click OK to save the changes.

Edit worktype list based on a specific provider:

1. Login to DESS TextSystem Explorer with administrative privileges.
2. Right-click Providers, and select Find Provider.
3. Enter the First, Last Name, or provider ID number.
4. Right-click the Provider's user type name, and select Edit User Type.
5. From the Edit Provider dialog, select the Common Worktypes tab.



• Available Worktypes (left) shows the work types available within the DESS Text system.
• Selected Worktypes (right) shows the work types currently available to users of the specific user type in the EWS worktype dropdown.
6. To add a work type, select the work type from within the Available Worktypes list and click Add>>. The work type displays in the Selected Worktypes list.
   Note: This adds the work types you have selected for the provider.
7. Click OK to save the changes.

For additional information about modifying User Types to limit available Work types for EWS users, login to iSupport and search for solution: 10207: Enterprise Workstation Operator Manuals. From within this article, click the link to open document L-3033-006: System Administrator Courseware and Reference Guide. Refer to “Chapter 5: EXText - Setting Up User Types for Privileges, Routing, and Common Worktypes,” beginning on page 63. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Did you know from the ESP Control Panel you can save and load ESPs to and from locations available to your PC?

ESPs (Expanded Sentences and Phrases) can help increase the productivity of a Medical Transcriptionist (MT) or Editor when using keyboard short-cuts that insert common phrases or sentences in the current document. For example, an MT can configure an ESP keyboard short-cut for "dob" to automatically insert the unabbreviated text, "Date of Birth." This reduces the number of keystrokes made by the transcriptionist or editor, which results into increased productivity.

Word Client and the EX Editor applications use the ESP utility that allows you to type predefined abbreviations of words or phrases, which automatically types the expanded words or phrases.

From ESP Control Panel >> Files, you can save or load an ESP to or from any 'My Computer' location available on your PC.

Saving ESPs to an external location on a regular basis is good practice. Regular backups can provide access to your most recent ESPs in case of accidental deletion or a PC crash.

To save a copy of an existing ESP to another location available to your PC:

1. Press the Ctrl key twice. The ESP Control Panel displays with the local available ESPs.



2. From the ESP Control Panel, select Files >> Save as.... The Save Expansions As dialog displays.



3. Click My Computer and navigate to the location where you want to save the ESP.
4. Click Save.

To load an existing ESP from another 'My Computer' location:

1. Press the Ctrl key twice. The ESP Control Panel displays with the local available ESPs.
2. From the ESP Control Panel, select Files >> Load.... The Load Expansions dialog displays.



3. Click My Computer and navigate to the location where the ESP file you want to load exists.

NOTE: The default paths to local ESP files:

• Word Client - C:\DocNet\Bin
• EX Editor for Windows XP (user profile path) -
  C:\Documents and Settings\<username>\Application Data\Dictaphone\ESP
• EX Editor for Windows 7 -
  C:\Users\<username>\AppData\Roaming\Dictaphone\ESP.
  
  
4. Select the *.ESP file to load, and click Open. The Expansions list is loaded on the ESP Control Panel.
5. To save your changes, select Files >> Save to save the current list or select Files >> Save As... in order to save the current list to another location.

For additional information about saving or loading ESPs, login to iSupport and search for Solution 10128: EXSpeech Operator Manuals, or locate your version of the Dictaphone Enterprise Speech System Word Client Transcriptionist/Editor Courseware and Reference Guide (L2956), and see Using Normals and ESP's. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Did you know you could download Dragon Medical 360 | Mobile recorder applications that support different Apple iOS and Android devices?

The current version of the Dragon Medical 360 | Mobile Recorder application is 2.1.3. As always, your licensed application users can download and install the application from the Apple iTunes or Google Play stores. Updates to the application are advertised automatically whenever a new release becomes available.

Version 2.1.3 of the Dragon Medical 360 | Mobile Recorder application is supported on these Apple iPhone and iPad devices:

Version 2.1.3 of the Dragon Medical 360 | Mobile Recorder application is supported on these Android operating systems:

• Version 2.2.x (Froyo) or later
• Version 2.3.x (Gingerbread) or later
• Version 4.0.6 (Ice Cream Sandwich) or later
• Version 4.1.x (Jelly Bean) or later

For more information on Dragon® Medical 360 | Mobile Recorder, login to iSupport and search for solution 14339: Dragon Medical 360 | Mobile Recorder User's Guide. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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What's New

There is a new format and name for our Solution 13387 "What's Been Fixed" document. The new name and approach for this document, "Service Packs, Patches and Fixes," is to provide you with the latest information about releases, easily and quickly, and to provide more relevant content about product releases and fixes.

For a complete listing of all released versions, login to iSupport and search for Solution 13387 "Service Packs, Patches, and Fixes."

For a complete listing of all updates for all released versions, login to iSupport and search for Solution 14054 "What is the current version of the Dictaphone Enterprise Speech System and what is new/changed in the version?"

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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What's Fixed

The EX Editor Version 8.3.1.3 release fixed an issue that caused traditionally transcribed documents to be counted as speed edited documents.

To view the details of this release and other releases and fixes, by product version, please login to iSupport and search for solution 13387 "Service Packs, Patches, and Fixes."

If you are experiencing one or more of the issues described in the Service Packs, Patches, and Fixes listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14118 eTIPS Newsletter Archive - Dictaphone Enterprise Speech System (reissued 4/3/13)
• 15241 Jobs that do not purge
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 3/20/13)
• 14054 What's New or Changed in the Dictaphone Enterprise Speech System? (reissued 3/19/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:

• "EXSpeech Support" for Enterprise Turbo Speech help.
• "EXVoice Support" for Voice System help.
• "EXText Support" for Text System help.
• "Integration support" for Integration help (HIS, PACs, RIS etc.).
• "EWS Support" for Enterprise Workstation help.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dictaphone Enterprise Speech System customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dictaphone-enterprise-speech-solution/.

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