eTIPS

Did you know that Dragon® Medical 360 | Mobile Recorder Version 2.1 and higher will now display additional patient demographic information on the Dictate screen?

The Dictate screen now displays the patient's gender, age, date of birth, and reason for the patient appointment. This makes it easier for providers to include this information in their patient dictations. This information bar automatically scrolls if the content does not initially fit.

For more information about Dragon® Medical 360 | Mobile Recorder's latest features, login to iSupport and search for solution, 14688: What's New or Changed in the Dragon(R) Medical 360 | Mobile Recorder?

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know you can restrict users from being able to modify the site ID on voice jobs in Job Lister?

It is possible, and sometimes required to restrict users from being able to edit the Site ID on voice jobs. This can be accomplished easily with the DESS VoiceSystem Explorer application by setting the DISABLE Editing Dictator Site privileges for Job Lister in the Administration Group.

Click the play button on the following eTIPS video for a brief demonstration on how to restrict users privileges from modifying site IDs on voice jobs.

To restrict users privileges from modifying site IDs on voice jobs:

1. Login to DESS VoiceSystem Explorer.
2. Select the site you want to set with restricted user privileges.
3. Expand the Administration Groups list.
4. Select and right-click the administration group for the users you wish to modify privileges for, and then select Modify Group.
5. From the Available Privileges list, select Job Lister.

   The Selected Privileges displays the currently assigned privileges.



6. From the Selected Privileges list, select DISABLE Editing Dictator Site, and click Add.
7. Click OK.

NOTE: In the DESS VoiceSystem Job Lister application, when DISABLE Editing Dictator Site is selected, the end user option to change the site ID is grayed when editing voice jobs.

For additional information about disabling the option to modify the site ID on voice jobs, login to iSupport and search for solution: 15899: "The option to edit the site on voice jobs is greyed out in Job Lister". If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Did you know you can fine tune the way your DESS VoiceSystem responds to fast-forward and rewind features with telephone dictation?

You can adjust the speed to rewind and fast forward from the Motion tab for the Master Profile with the DESS VoiceSystem Explorer application. This can also be set on a user-by-user basis by adjusting the similar settings located in the user's customized profile.

To fine tune the way your DESS Voice System responds to fast-forward and rewind features with telephone dictation:

1. Open Voice Explorer. The Dictaphone Voice Explorer dialog is displayed.



2. Expand the desired site, and then expand the Master Profile list.
3. Select a profile from the list, then right-click and select Modify Master Profile.



4. Select the Motion tab.

   The Motion tab determines how the various rewind and fast-forward features respond during the telephony playback of dictation. Use this tab to configure the master profile assigned to any telephone users.



The following table describes the selections available. All entries are in seconds.

Field	Description
Rewind	Incremental - Number of seconds the recording rewinds when a user presses Rewind or Rewind + Play.
	Large Incremental - Number of seconds the recording rewinds when a user presses Large Rewind.
	Continuous Ratio - The number of seconds of recording the system will rewind for each econd of real time when a user presses Continuous Rewind. For example, if the setting is 10 seconds, one second after you press the Continuous Rewind key, the system will have rewound 10 seconds of recording.
Forward	Incremental - Number of seconds the recording moves forward when a user presses Forward.
	Large Incremental - Number of seconds the recording advances when a user presses Forward.
	Continuous Ratio - The number of seconds of the recording the system moves forward for each second of real time when a user presses Continuous Forward.



5. Make the desired changes, and then select OK.

If you are using the standard Dictaphone Keypad, there are additional shortcuts available for the dictation user. For example:

• Pressing 7 7 will rewind to the beginning of the dictation.
• Pressing 4 4 will fast-forward to the end of the dictation.
• Pressing 3 will rewind by the amount specified in the Incremental setting option above, and then start play back.

For additional information about Motion and Keypad options, login to iSupport and search for Solution 10136: EXVoice Operator Manuals, or locate your version of the System Administrator Courseware and Reference Guide, and see Managing Applications with Master Profiles section. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for Solution 14054 "What is the current version of the Dictaphone Enterprise Speech System and what is new/changed in the version?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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What's Fixed

EXText Reupload utility now includes DictationMarker information in the document upload .tag files.

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14688 What's New or Changed in the Dragon Medical 360 | Mobile Recorder? (reissued 6/13/13)
• 14054 What's New or Changed in the Dictaphone Enterprise Speech System? (reissued 6/12/13)
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 6/11/13)
• 14118 eTIPS Newsletter Archive - Dictaphone Enterprise Speech System (reissued 6/5/13)
• 13102 Downloads - PowerMic Microphones (reissued 6/4/13)
• 15890 Re-enabling the EXEditor add-in within the Microsoft Word application
• 15889 How to define settings that allow an EWS user to resume a session that has timed-out due to inactivity
• 15888 EXEditor version 8.3.1.1 enables users to manage signature destinations, related routing, and upload actions for documents waiting for electronic signature
• 13633 EXEditor message "Error starting Site. Please make sure that Site add-in is not disabled" in Word 2007 (reissued 5/22/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:

• "EXSpeech Support" for Enterprise Turbo Speech help.
• "EXVoice Support" for Voice System help.
• "EXText Support" for Text System help.
• "Integration support" for Integration help (HIS, PACs, RIS etc.).
• "EWS Support" for Enterprise Workstation help.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dictaphone Enterprise Speech System customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dictaphone-enterprise-speech-solution/.

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