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July 2013, Volume 5, Number 7

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Forwarding transcribed medical reports to other providers to review, edit, and authenticate with Enterprise Workstation (EWS).

eTIP 2: Achieving the highest possible recognition accuracy using EWS with Self Edit enabled.

eTIP 3: Changing EXEditor DPI settings to view patient demographics on the Document Information Screen (VES).

eTIPSeTIPS

Did you know a provider can forward a transcribed medical report to another provider to review, edit, and authenticate (electronically sign) from the EWS software application?

Click the play button on the following eTIPS video image for a brief demonstration on how a provider can forward a transcribed medical report to another provider to review, edit, and authenticate.

eTIPS Video Image

To send a transcribed medical report to another provider for authentication:

  1. Login to EWS.
  2. From the Enterprise Workstation dialog, select the Reports tab.
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  4. From Show reports, select I can sign. The list of patient reports available for signing by that provider display.
  5. From the list of reports, select the patient report to submit for a countersignature, and click View/Sign report.
  6. Click Sign. The Approval, Countersignature and CC - Webpage dialog displays.
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  8. On the Approval tab, select the checkbox to delegate review and signature to another provider. The Approval, Countersignature and CC - Webpage dialog displays another area where you may Request an additional signer.
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  10. From the Request an additional signer area, click Select a last name starting with.
  11. In the Find box, enter the last name or portion of the last name of the provider you want to countersign the report, and click Find. The list of available providers displays.
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  13. Select the provider's name, and click Sign. This report will be authenticated by you and will now show in the countersigning Provider's ESig queue for an additional authentication.

The original and countersigning providers must have permissions set in the DESS TextSystem Explorer application to view and authenticate documents and an assigned ESig password. Additionally, the settings for the provider who submits the countersignature request must have the appropriate Site/WT access configured in the DESS TextSystem Explorer application in order to see the intended countersigner in the provider search results list. The "Confirm Signature By" option for the provider must also be set to Dialog Box.

For more information about the DESS TextSystem user settings or Electronic Signature workflows, login to iSupport and search for solution: 10207, Enterprise Workstation Operator Manual and solution: 10115, EXText System Administrators Courseware and Reference Guide.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know that using best dictation practices with EWS Self Edit helps you to achieve the highest possible recognition accuracy?

In eTIPS article, January 2010, Volume 2, Number 1, steps were provided to improve Enterprise Turbo Speech Recognition accuracy. This article provides best dictation practices to improve accuracy for EWS with Self Edit enabled. After you have read the Enrollment and Training scripts for EWS with Self Edit enabled and you attain Adapted status, proper dictation techniques are critical in achieving optimal recognition accuracy. Using best practices with the Enterprise Workstation provides excellent voice recognition when the system is used properly.

To improve accuracy for EWS with Self Edit enabled, practice the following recommended dictation and tool optimization habits:

Recommended Dictation Habits
  • Collect your thoughts before beginning to dictate.
  • Hold the microphone 2-3 inches from your mouth. If there is a lot of background noise, hold the microphone closer.
  • Turn the microphone off when you are not speaking or if you need to move away from it.
  • Speak as naturally and consistently as possible, without pausing between words. Speak at a normal rate, not too quickly nor too slowly. You should not: T  a  l  k  S  l  o  w  l  y ...... Or.  Say.  Only.  One.  Word.  At.  A.  Time.
  • Speak in phrases or complete sentences, not...like...this.
  • Speak as you would to someone sitting across the desk from you. Do not speak too loudly or too softly.
  • Pronounce words normally. Do not over-enunciate.
  • Dictate clearly in normal speaking voice at a normal rate.
  • Pause slightly before and after small words such as a and the if they are being lost or misrecognized.
  • Speech-recognition accuracy is best when you establish a cadence, speaking in six- to eight-word phrases followed by a brief pause.
  • Avoid making extraneous sounds such as clearing your throat or inserting ahs or ums between words.
  • Refrain from habits that will confuse the speech recognition system, such as chewing gum, eating, drinking, or conversing with others.
  • Avoid dictating over background noise such as a radio.
  • If the first words at the start of your dictations are usually misrecognized, press the Dictate button on your microphone, pause briefly, and then start speaking.
  • Avoid spelling out medical terms or other words. If you must spell out a name, use the International Alphabet (military alphabet) and precede each letter with the word "letter."
Recommended Tool Optimization Habits
  • Be sure to properly read the Microphone Wizard the first time you use EWS on any new PC. This wizard sets your default recording volume. Reading the Microphone Wizard again may significantly improve recognition accuracy and ensure that the recording level is appropriately set.
  • Design and use efficient Voice Shortcuts to insert practical templates into your EWS Self Edit dictation.
  • Utilize Jump Codes to speed up the time it takes to navigate through your dictation.
  • Make good use of the Pronunciation button to train words or phrases that do not get recognized properly. When possible, it is best to train a phrase as opposed to a word. This is perfect for adding new medications, proper names to your voice model, or for training words or phrases that do not get recognized based on how you speak.

For more operational information regarding EWS, login to iSupport and search for solution: 10207, Enterprise Workstation Operator Manuals. Select the System Administrator Courseware and Reference Guide pertaining to your version of software.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know that incorrect client pc DPI display settings can cause EXEditor users from seeing all the patient demographics on the Document Information Screen (VES)?

Setting the correct DPI allows more content to be seen on the pc. Below are DPI settings for Windows 7 and Windows Vista Operating Systems (OS).

To change the DPI Settings for Windows 7 OS:

  1. From Start, select Control Panel.
  2. From the Control Panel dialog, select Appearance and Personalization, and then click Adjust screen resolution. The Make it easier to read what's on screen dialog displays.

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  3. Select Smaller - 100% (recommended). This is the default setting.
  4. Click Apply.
  5. Reboot your computer to apply the DPI setting.

To change the DPI Settings for Windows Vista OS:

  1. From Start, select Control Panel.

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  2. From the Control Panel dialog, select Appearance and Personalization, and then click Personalization.
  3. From the Personalization dialog, select Adjust font size (DPI). If you are prompted for an administrator password or confirmation, type the password or provide confirmation. The DPI Scaling dialog displays.

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  4. From the DPI Scaling dialog, select Default scale (96 DPI) - fit more information, and click OK.
  5. Reboot your computer to apply the DPI setting.

For more information about DPI settings with EXEditor, login to iSupport and search for solution, 14204: Unable to see user defined fields in EXEditor.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14054 "What's New or Changed in the Dictaphone Enterprise Speech System?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Fixed ImageWhat's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 7/16/13)
  • 14118 eTIPS Newsletter Archive - Dictaphone Enterprise Speech System (reissued 7/11/13)
  • 15976 Downloading Dragon Medical 360 | Mobile Recorder applications that support different Apple iOS and Android devices
  • 15975 The ESP Control Panel, which allows you to Save and Load ESPs to and from alternate locations
  • 13656 Enterprise Speech System Client Hardware/Software Requirements (reissued 7/3/13)
  • 15968 Limiting the worktype selection list that providers see when they begin a dictation in EWS
  • 15967 Use the "Find" command to quickly locate a user's profile
  • 13387 Service Packs, Patches, and Fixes (reissued 7/3/13)
  • 14054 What's New or Changed in the Dictaphone Enterprise Speech System? (reissued 7/3/13)
  • 14339 Dragon Medical 360 | Mobile Recorder User's Guides (reissued 6/28/13)
  • 15950 Changing the list of User Defined Fields displayed on the Variable Entry Screen in EXEditor and Word Client
  • 15949 Providers are able to put dictation on hold, visit the next patient, and then resume with the dictation on hold
  • 15933 Sending a blind carbon copy of a document to a provider (reissued 6/26/13)
  • 15936 Limiting the list of available dictation worktypes on the Dragon Medical 360 Desktop Recorder
  • 15935 Exporting Enterprise Reporting (EX Reporting) report results to Microsoft Excel in .zip format
  • 15934 When using the Partial Dictation feature, the DESS VoiceSystem requires a client login setup for each provider using this feature

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contact SupportContacting Support

A dedicated Healthcare Support team available 24x7x365 services Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:

  • "EXSpeech Support" for Enterprise Turbo Speech help.
  • "EXVoice Support" for Voice System help.
  • "EXText Support" for Text System help.
  • "Integration support" for Integration help (HIS, PACs, RIS etc.).
  • "EWS Support" for Enterprise Workstation help.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dictaphone Enterprise Speech System customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dictaphone-enterprise-speech-solution/.

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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