eTIPS

Did you know that the DM360|Mobile Recorder Strict Patient Lookup setting controls if the Patient Demographics and Visit Information displays?

In a Patient List environment, you can change the Strict Patient Lookup for the MRN lookup to display:

• Patient demographics only
• Patient demographics and the associated visit information

To change the Strict Patient Lookup setting:

1. Under Advanced, tap Strict Patient Lookup.

   

2. Determine which setting you want to display, and then:
   1. Select Yes to force the provider to enter an MRN or Visit ID to look up the patient.

      OR

   2. Select No to allow the provider to perform a search based on the most recent visit.
3. Tap Settings to return to the Settings main screen.
4. Tap Done.

For more information about DM360|MR Installation and Configuration, login to iSupport and search for documents, What's New in Dragon Medical | 360 Mobile Recorder and the Administrator & User Guide, Dragon Medical 360 | Mobile Recorder.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know that you can view any revision of a report created in EXEditor or Word Client?

A new revision of a report is created when the report is initially transcribed or edited and saved to the server. A new revision of a report is also created when edits are made to an existing report and saved to the server. When viewing a report, by default, the latest revision of the report containing the most recent edits is loaded. However, you do have the option to view other revisions of the report.

To view a revision of a report created in EXEditor:

1. Click Ctrl+S to search for the report.
2. From the Documents list, select the report from the search result, and then click Statistics.

   

   The Document Properties dialog displays.

3. From the Revisions tab, Revision history area, select the desired revision to view, then click View. The selected report displays.

   

To view a revision of a report created in Word Client:

1. Click Ctrl+S to search for the report.
2. From the find documents list, select the report from the search results, and then click Statistics.

   

   The Document Properties dialog displays.

3. From the Revision History dialog, Revision history area, select the desired revision to view, then click View. The selected report displays.

   

Click the play button on the following eTIPS video image for a brief demonstration on how to view a report revision with EXEditor and Word Client.

For more information about viewing reports in EXEditor or Word Client, login to iSupport and search for solution 16108: "How do I view different revisions of a report created in EXEditor or Word Client?"

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know partial dictations have a unique workflow and should have special worktypes and signature scripts assigned?

The partial dictation feature was introduced in Dictaphone Enterprise Speech System VoiceSystem (DESS VoiceSystem) Version 8.3. This feature allows you to create a partial dictation intended for insertion into a field in an Electronic Medical Record (EMR) system that is imported into the DESS VoiceSystem for transcription or speech recognition/editing, and then exports the dictation back to the EMR into the appropriate field.

As an administrator, you will need to create one or more special worktypes used only for partial dictation jobs, and assign the No Signature Required signature script to these worktypes.

By default, a signature script called No Signature Required is available. If this is not present on your system, or if you wish to create a signature script specifically for partial dictations, follow these steps:

To create a Signature Script for Partial Dictations:

1. In the DESS TextSystem Explorer application, from either the Enterprise folder or a site folder, right-click the Signature Scripts folder, and select New Signature Script....
2. From the Edit Signature Script dialog, type a descriptive name for the script in the Name field.

   NOTE: Do not add any items to the signature script.

3. Click OK to save the script.

To create a Worktype for Partial Dictations:

1. In the DESS TextSystem Explorer application, from either the Enterprise folder or a site folder, right-click the Worktypes folder, and then select New Worktype....

   The WorkType ID field automatically displays the next sequential number.

2. Leave the number in place, or you can change the number that corresponds to this worktype in the DESS VoiceSystem.
3. Type a description for the new worktype. For example, type Partial Dictation Worktype 1.

   NOTE: Do not include special characters, such as an ampersand (&), in the description.

4. Type a set of initials to identify the worktype. The initials must match the mnemonic used by the EMR system.
5. Click Next. The New Worktype Wizard - Step 2 dialog displays.
6. For the signature script, select the No Signature Required script, or the script you defined for partial dictations.
7. Click Next. The New Worktype Wizard - Step 3 dialog displays.
8. For routing scripts, select <None>, (which is the default). Partial dictations do not require any routing distribution.
9. If applicable, add the Dictation Marker field to the document information displayed for this worktype. The below instructions assume you are configured to Allow custom VES screens for every worktype, located in the Edit Site options:
   1. Click Next to open the Add Worktype Wizard - Step 4 dialog.
   2. From the Available Fields list, select DictationMarker.
   3. Click Select to transfer the field to the Selected Fields list.
   4. Click OK to return to the Add Worktype Wizard.
10. Click Finish. The new worktype is added to your system.

Because provider-assigned signature scripts override worktype-assigned signature scripts, you should not assign any signature scripts directly to providers who will dictate partial dictations in the EMR.

For more information about the Partial Dictation features, log into iSupport and search for solution 15934: When using the Partial Dictation feature, the DESS VoiceSystem requires a client login setup for each provider using this feature, and What's New Document for DESS 8.3, L-3311-003.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14054 "What's New or Changed in the Dictaphone Enterprise Speech System?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 16076 How to fine tune the way your Voice System responds to fast-forward and rewind features with telephone dictation
• 15899 The option to edit the site on voice jobs is greyed out in Job Lister (reissued 8/8/13)
• 16075 How to restrict users from being able to modify the site ID on voice jobs in Job Lister
• 16074 Additional patient demographic information displayed on the Dictate screen on DM360 Mobile Recorder v2.1
• 13102 Downloads - PowerMic Microphones (reissued 8/6/13)
• 14054 What's New or Changed in the Dictaphone Enterprise Speech System? (reissued 8/1/13)
• 12088 What is new or changed in iChart software? (reissued 8/1/13)
• 13387 Service Packs, Patches, and Fixes (reissued 8/1/13)
• 14054 What's New or Changed in the Dictaphone Enterprise Speech System? (reissued 7/30/13)
• 16034 Maximizing shortcuts in EWS self-edit by using jump codes
• 16033 Length of time a provider can pause the recording of a dictation when dictating a report via telephone
• 16032 Creating address blocks to set up a mini-template of provider addresses, based on provider roles or provider names
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 7/16/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:

• "EXSpeech Support" for Enterprise Turbo Speech help.
• "EXVoice Support" for Voice System help.
• "EXText Support" for Text System help.
• "Integration support" for Integration help (HIS, PACs, RIS etc.).
• "EWS Support" for Enterprise Workstation help.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dictaphone Enterprise Speech System customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dictaphone-enterprise-speech-solution/.

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