eTIPS

Did you know you could maximize the content and auto fit the column data of a DESS VoiceSystem Job Lister report to display on your screen?

If you run a DESS VoiceSystem Job Lister report and all of the columns or column data is not visible in the default screen view, you may need to scroll back and forth to see other columns, or expand columns to see the data.

If you use the F2 option while viewing a DESS VoiceSystem Job Lister report, the display changes to auto fit the columns and maximize the number of columns on your screen.

Click the following image to see a DESS VoiceSystem Job Lister report in a new window that displays the truncated column data, indicated by "...".

In the following example, by pressing the F2 option, the truncated columns automatically adjust to display the data. Columns without data may also adjust and provide space for additional columns to display on the screen, maximizing the amount of data on the screen.

Click the following image to see a DESS VoiceSystem Job Lister report in a new window that displays the all the column data after applying the F2 option.

For more operational information regarding the DESS VoiceSystem, login to iSupport and search for solution 10136: EXVoice User Documentation. Select the System Administrator Courseware and Reference Guide pertaining to your version of software.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know you could deselect an encounter if the encounter you selected for the report is incorrect?

If you select an incorrect encounter for a report, you can remove that encounter from the report without choosing another encounter.

To deselect an incorrectly selected encounter from a report:

1. In Enterprise Editor (EXEditor), locate the report to edit.
2. Click Ctrl+Alt+J to open the Job Information dialog.
3. From the Job Information dialog, click Ctrl + spacebar. This deselects the encounter.

   

4. Click OK, and then click Yes to confirm that no encounter is selected.
5. Click CTRL+N to save the report changes.

Click the play button on the video image below to view a short demonstration on how to deselect an encounter from a report.

For more information about using the Enterprise Editor (EXEditor) application, login to iSupport and search for solution L-3233-005, Enterprise Editor, Version 8.0, Transcriptionist/Editor Courseware and Reference Guide.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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Did you know a newly added normal will appear in the normals list once the transcription application is restarted?

Depending on how the system administrator has configured the system, transcriptionists may have the ability to create personal normals or shared normals within the transcription application. When a transcriptionist creates a normal in the transcription application, it will not appear in the list of available normals during the current session; however, the transcriptionist may insert the newly added normal by simply typing the abbreviation and pressing the shortcut keystroke to insert the normal.

When a transcriptionist creates a normal, it is stored on the DESS TextSystem server. The entire list of normals is cached on the local client machine when the transcriptionist launches the transcription application. In order for the newly created normal to appear in the list of available normals, the transcriptionist must log out of the transcription application and back in to populate the cache with the new entry.

For more information and step-by-step instructions on how to create and manage normals, login to iSupport and search for solution 13818: EXEditor and Correction Client User Documents. Refer to the following documents:

• L-3233-005 - Enterprise Editor Transcription/Editor Courseware and Reference Guide.
• L-3136-005 - Correction Client 1.6.1 Transcription-Editor Courseware and Reference Guide.
• L-3273-002 - Correction Client 1.3 Transcription-Editor Courseware and Reference Guide.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14054 "What's New or Changed in the Dictaphone Enterprise Speech System?"

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs, Patches, and Fixes."

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 11/12/13)
• 14416 eTIPS Video & Webinar Library for Dictaphone Enterprise Speech System (reissued 10/31/13)
• 14118 eTIPS Newsletter Archive - Dictaphone Enterprise Speech System (reissued 10/7/13)
• 16208 Determining the installed version of Dragon Medical 360 | Mobile Recorder on a device
• 16207 Setting the maximum checkout time and expiration options to manage jobs on hold
• 14256 Preventing Stat Jobs from being sent to the Automatic Concurrent Review (ACR) queue (reissued 10/28/13)
• 16162 Clearing the EXEditor recovery folder (reissued 10/28/13)
• 10897 Manually Firing Batch Jobs (reissued 10/28/13)
• 14688 What's New or Changed in the Dragon Medical 360 | Mobile Recorder? (reissued 10/29/13)
• 14054 Dictaphone Enterprise Speech System What's New Documentation (reissued 10/21/13)
• 13387 Service Packs, Patches, and Fixes (reissued 10/21/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services Dictaphone Enterprise Speech System customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. To narrow the search to a specific Dictaphone Enterprise Speech Systems component, say:

• "EXSpeech Support" for Enterprise Turbo Speech help.
• "EXVoice Support" for Voice System help.
• "EXText Support" for Text System help.
• "Integration support" for Integration help (HIS, PACs, RIS etc.).
• "EWS Support" for Enterprise Workstation help.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dictaphone Enterprise Speech System customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/dictaphone-enterprise-speech-solution/.

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