eTIPS

Did you know there is an option to have Dragon automatically add periods and commas for when you dictate?

Dragon can automatically add periods and commas for you when you dictate. To turn on or off this “automatically add commas and periods” option, you can go to the bottom of the Formatting dialog from within the DragonBar’s Tools menu.

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Did you know you could use voice commands on Windows^® Desktop?

You can use voice commands to control many actions on a Windows Desktop; commands such as:

• Open Windows Explorer
• Close Window
• Open My Computer
• Maximize window
• Minimize window
• Switch to "Document/Application" name

Click the play button on the following eTIPS video image for a brief demonstration about how to use Voice Commands on Windows Desktop.

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Did you know that by holding down the Shift key, you could force Dragon to recognize what you said as a dictation rather than a command?

This is particularly useful for words that are in your Dragon Custom Command list or in a given program's menu. Here's an example of where this functionality is valuable.

A provider speaks the phrase "Stress fracture of the femoral neck in a patient with <pause> open <pause> capital femoral epiphyses".

Since the provider paused briefly before and after the word open, this ended up triggering a related "Open" command. By pressing the shift key while speaking this phrase, it forces Dragon to recognize the phrase as dictation only.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution: 14274 "What's New in Dragon Medical 360 | Network Edition Software and can I Download the Current Version?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14274 What's New in Dragon Medical Software and Can I download the current version? (reissued 1/15/13)
• 14640 Dragon Medical Practice Edition - Download "Replacement" Software (reissued 1/7/13)
• 13102 Downloads - PowerMic Microphones (reissued 1/7/13)
• 14760 How to completely uninstall Dragon - Remover Tool (reissued 1/4/13)
• 14120 eTIPS Newsletter Archive - Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 1/2/13)
• 15147 Profile Optimizer Server Patches
• 14301 Error "Sendkeys_Cancelled" or "HOOKERR_NONOTIFY" Adobe X and Flashplayer 11.x (reissued 12/12/12)
• 15140 Dragon Medical Support for Windows 8 Operating System

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services DM360 | Network Edition & DMPE customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It is available toll-free at 800 833-7776 via our "Say Anything" menu. So say, "Dragon Medical 360 | Network Edition Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dragon Medical 360 | Network Edition customer support team is available at Nuance's Technical Support website at:

http://www.nuance.com/support/dragon-medical/

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Click here to reply to this email with your comments or suggestions.

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