eTIPS

Did you know there are voice editing commands that enable you to edit your report content quickly?

Click the play button on the following eTIPS video to view a brief demonstration about:

1. Correcting a misrecognized word by using “select” and “choose” to choose an alternative word in the correction dialog.
2. Correcting a misrecognized word by using “select” and “spell that” in the correction dialog.
3. Capitalizing words with “cap that” – also navigating to multiple occurrences of the word using “select again.”
4. Inserting a missing word in front of a selected word using “select” and “insert before.”
5. Changing the written format of a word using “select” and “choose.”

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Did you know you could insert special character into your report by using your voice?

The following special characters are in the Dragon vocabulary. To dictate these characters, just say their names.

For a complete list of special characters, see the online Help.

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Did you know you could switch between six different recognition modes by using voice commands?

Dragon lets you use different recognition modes in your dictation. Dragon uses Normal mode by default. In normal mode, the program distinguishes between words, numbers, and commands.

In addition to normal mode, there are other modes:

• Numbers mode: The software recognizes only numbers, commands, and punctuation. If you are dictating only numbers (including currencies), working in this mode increases recognition accuracy.
• Spell mode: The software recognizes only letters, numbers, commands and punctuation. In spell mode, Dragon allows you to say any combination of letters, digits, or symbols you might need to dictate, i.e. part numbers or license plate numbers. You can also say keystrokes such as space bar or backspace key. Spell mode is also useful for dictating internet or Web addresses.
• Command mode: The software interprets everything you say as a command and nothing is interpreted as dictated text.
• Dictation mode: The software interprets everything you say as dictation and nothing is interpreted as a command, except for few commands such as "new Line" and "new Paragraph."
• Hidden mode: Like Normal mode, but always sends recognized text to the Dictation Box. In this mode, the Dictation Box is active, but does not display. All recognized text is added to the Dictation Box regardless of the cursor location.

To change modes:

1. Select the Words menu on the DragonBar and click the name of the mode you want.
2. Switch modes by voice by saying one of these commands:



3. Turning a mode off by voice is the same as switching back to Normal mode.

Note: You cannot dictate fractions in Numbers mode.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution: 14274 "What's New in Dragon Medical 360 | Network Edition Software and can I Download the Current Version?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 14618 Changing default installation folder paths for Dragon Medical profiles (reissued 2/28/13)
• 14281 Dragon Medical NuanceLink Medical Updates (reissued 2/25/13)
• 15225 Dragon Medical Retail and Practice Edition products freeze at splash screen during startup
• 14274 What's New in Dragon Medical Software and Can I download the current version? (reissued 2/22/13)
• 14898 Configuring Citrix Smooth Roaming in a DM360NE (vSync) Environment (reissued 2/21/13)
• 15073 Implementing Citrix Smooth Roaming in a DM360|NE (vSync) Environment (reissued 2/21/13)
• 15220 local profile access is specified, but the worker node cannot access the profile folder. Make sure that the path is correct and the user impersonated by the DNS worker node has access to the profile folder.
• 14275 PowerMic II can help resolve Citrix Clipboard issues (reissued 2/15/13)
• 15216 Recipe for configuring a server hosting DM360 NE SP3 Client to be accessed via RDP
• 14120 eTIPS Newsletter Archive - Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 2/11/13)
• 15215 DM360NE SSO logoff script solution to terminate Dragon Processes

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Healthcare Support team available 24x7x365 services DM360 | Network Edition & DMPE customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So say, "Dragon Medical 360 | Network Edition Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dragon Medical 360 | Network Edition customer support team is available at Nuance's Technical Support website at:

http://www.nuance.com/support/dragon-medical/

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Click here to reply to this email with your comments or suggestions.

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