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September 2013, Volume 5, Number 9

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Using the Dictation Box to allow for speech recognition in unsupported applications.

eTIP 2: New Dictation Box improvements that are available with Dragon Medical Practice Edition 2.0.

eTIP 3: Enabling and using the Hidden Dictation Box features that are included in Dragon Medical Practice Edition 2.0. (Includes eTIPS video)

Nuance is pleased to announce the general availability of Dragon Medical 360 | Network Edition Version 2 as of September 18, 2013. Click What's New to learn about the key benefits of this release.

eTIPSeTIPS

Did you know you could use the Dictation Box to allow for speech recognition in unsupported applications?

Dragon Medical Practice Edition version 2.0 has a new feature that allows for the Dictation Box to be used with unsupported applications. This feature allows you to dictate content into the dictation box and transfer the recognized text to a desired location within the unsupported application.

Click the play button on the following eTIPS video image for a brief demonstration on how to enable this feature and use it.

eTIPS Video Image

Perform the following to enable this feature:

  1. Launch Dragon Medical Practice Edition and login.
  2. On the Dragon bar, select Tools > Options. The Options dialog appears.
  3. Click the Miscellaneous tab.
  4. On the bottom, click the check box to enable the option Use the Dictation Box for unsupported applications.

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Did you know what new Dictation Box improvements are available with Dragon Medical Practice Edition 2.0?

The Dragon Medical Practice Edition 2.0 (DMPE 2.0) v12 client introduces improvements to the Dictation Box feature. As before, the Dictation Box provides Full Text Control (previously Select-and-Say support) for non-standard windows. Non-standard windows are editable windows or fields within the target application (EHR) that do not support all of Dragon's selection and correction capabilities. For example, when the cursor is positioned in an unknown text field, the DragonBar displays the message "Unknown text field; consider using 'show Dictation Box' - See Help.'" In those cases, Dragon's Full Text Control indicator, the checkmark symbol to the right of the volume meter on the DragonBar, is colored grey. Symptoms would include inconsistencies in punctuation, capitalization, spacing, and word recognition, as well as unreliable selection and correction of recognized text. The provider can instead use the Dictation Box to first dictate into the Dictation Box window, make edits, and then transfer the recognized and corrected text into a non-standard window or field within a target application.

On the DragonBar Tools>Options>Dictation Box tab, the Dictation Box operation can be configured. The following example shows the default settings for the Dictation Box:

Dictation Box 1

Anchor Dictation Box to application

The Anchor Dictation Box option has been moved from the Administrative Settings window to the Dictation Box tab. Checking the checkbox to enable the "Anchor Dictation Box to application" option causes the Dictation Box to start in Anchored mode, where the Dictation Box is anchored to the application opened just prior to opening the Dictation Box. All transferred text will be automatically populated into that application opened just prior to the Dictation Box. When this setting is enabled, the Dictation Box settings become inactive within the Dictation Box tab. However, these settings can still be controlled by a Settings button on the Dictation Box itself.

Conversely when the "Anchor Dictation Box to application" option is disabled (unchecked by default), the Dictation Box is not linked to any particular application or window requiring the provider to first click focus on the intended target application before transferring text.

Automatically open the Dictation Box

The "Automatically open the Dictation Box" is a sub-setting for the above Anchor Mode, and when enabled, will automatically display the Dictation Box if the microphone is on and if the provider dictates into a non-standard text field or window where Dragon does not have Full Text Control.

Open Dictation Box as hidden

When the Dictation Box is hidden, all dictated text is added to the Dictation Box regardless of where the cursor is placed, allowing the provider to accomplish other computer tasks while dictating. When using the Hidden Dictation Box to dictate, the Dictation Box is active, but can be hidden in the background. Further, the transparency level for the Dictation Box window can be adjusted from 0 to 100% visibility. Clicking on the transparent Dictation Box will temporarily make it active in the foreground, turning off transparency. Clicking away from the Dictation Box directs it to become hidden once again.

The example below presents the Dictation Box at 50% transparency in the background over the DragonBar after dictating "This is a test."

Dictation Box 2

Additionally, there are two (2) settings available to control the usage of custom user commands and dictated voice commands (including select) in Hidden Mode.

Viewing the confirmation box when a provider closes the Dictation Box

Providers can now close the Dictation Box without having to view or respond to the confirmation dialog box. While there is no user Option setting for this function, this can be accomplished through editing an .ini file, either for a single provider or for all providers. This is outlined in the DMPE 2.0 Administrator's Guide.

Dictation Box 3

For more information on the Dictation Box, either click on the contextual Help button in the lower-right within the Dictation Box tab, or review the "Using the Dictation Box" topic under DragonBar > Help > Help Topics.

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Did you know how to enable and use the features included in the Dragon Medical Practice Edition 2.0 Hidden Dictation box?

As mentioned in the preceding article, Dragon Medical Practice Edition version 2 introduces the Hidden Dictation Box, which is designed for healthcare providers who want to dictate while browsing in an Electronic Medical Record system for more patient data, or browsing in any other application for that matter.

If you have Hidden Dictation Box enabled, the Dictation Box window appears as the top window on the screen, with a level of transparency that you set. As you dictate, the recognized text goes into the Dictation Box regardless of where you click. With Hidden Dictation Box, you can see what you are dictating while viewing other applications on your screen.

If a user sets the focus to the Hidden Dictation Box, the Dictation Box will lose transparency, but when the Dictation Box loses focus, it becomes hidden again.

Note: You can have only one Dictation Box open at a time.

Click the play button on the following eTIPS video image for a brief demonstration on how to enable and use the Hidden Dictation Box.

Enabling the Hidden Dictation Box

Complete the following steps to enable the Hidden Dictation Box:

  1. Select Tools > Options from the DragonBar. The Options dialog box appears.
  2. Click the Dictation Box tab.
  3. In the Hidden Dictation Box behavior section, select the Open Dictation Box as hidden option.
  4. In the Dictation Box visibility field, set the transparency level you want.
  5. Optionally, turn on the Allow user commands when hidden and Allow voice dictation commands when hidden options.
  6. Click OK to save your changes.

Working with the Hidden Dictation Box

When you have Hidden Dictation Box enabled, it always displays on top of any windows on your screen. All dictated text will be added to the Dictation Box regardless of where the cursor is located or which application you are clicking in. You can then freely navigate in and between applications (like EMR or a PACS-RIS systems) while dictating.

When you have finished dictating, place the cursor in the application window where the text should appear and say "Transfer Text" or use the Transfer Text hotkey (CTRL+SHIFT+T) to transfer the text to the selected application.

Applications Where You Can Transfer Text from Transparent Mode

You can transfer text into any application that can receive pasted text using one of the paste methods indicated in the Dictation Box settings Paste options section. Nuance recommends that you test using the Dictation Box procedure with the application of your choice before you officially deploy it.

Voice Commands Supported in Hidden Dictation Box

Hidden Dictation Box supports the following commands:

Text and Graphics Commands

All text and graphics commands, including commands for Dragon templates.

Editing Commands

Includes the following editing commands:

  • "Select that" or "Select <text>," where <text> is a word or phrase in the document.
  • "Insert before <text>" or "Insert after <text>", where <text> is a word or phrase in the document.
  • "Correct that" or "Correct <text>," where <text> is a word or phrase in the document.
  • "Delete that" or "Delete <text>," where <text> is a word or phrase in the document.
  • "Cap that" or "Cap <text>," where <text> is a word or phrase in the document.
  • "Cut that" or "Cut<text>," where <text> is a word or phrase in the document.

Formatting Commands

Includes the following formatting commands:

  • "Dictation box bold that" or "Dictation box bold selection"
  • "Dictation box underline that" or "Dictation box underline selection"
  • "Dictation box italicize that" or "Dictation box italicize selection"
  • "Dictation box change that to <font name>" or "Dictation box change selection to <font name>", where <font name> is one of the following fonts: Arial, Garamond, Helvetica, Palatino, Times New Roman, Courier, or Lucida Console.
  • "Dictation box change that to <font size>" or "Dictation box change selection to <font size>", where <font size> is a value from 8 to 20.

IMPORTANT: Your custom commands created in the MyCommands Editor are not available when using Hidden Dictation Box.

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iSupportWhat's New

Nuance is pleased to announce the general availability of Dragon Medical 360 | Network Edition Version 2 as of September 18, 2013.

The key benefits of this release include:

  • New Dragon Medical Speech Recognizer – Over 20% more accurate than the speech recognizer in the previous version
  • Content sharing with Dragon Medical 360 | Direct (Nuance’s cloud-based solution)
  • Expanded medical vocabularies – More than 90 medical specialty and subspecialty vocabularies
  • Full text control enablement within virtualized EHRs – Users can mix dictation and typing directly into an EHR system running within a virtualized environment, while maintaining the ability to voice-edit, voice-navigate, and play back dictation
  • Enhanced user reporting capabilities – Enables executives to gain a better understanding of the ROI for the speech recognition system
  • Enhanced Nuance Management Server – Enables easier upgrades, which can be accomplished in phases, if necessary
  • Enhanced user security – Continuing to support HIPAA guidelines and prevent accidental login under an incorrect profile
  • Enhanced Profile Optimizer – Ongoing investment in this enhanced administrative tool that manages the operation of the Acoustic Model Optimization/Language Model Optimization (ACO/LMO) software
  • Hidden dictation box with visibility – At 50% visibility, the box is “see through” so you can see your dictation go into the Hidden Dictation Box

ACCESSING UPDATES, DOCUMENTATION AND SUPPORT

The Dragon Medical 360 | Network Edition Version 2 upgrade is complex – and we want to ensure that you’re successful! A typical installation requires several days of dedicated IT team members’ time and prior experience with Network Edition upgrades. For this reason, Nuance recommends an Upgrade Training package to empower your IT team to execute a smooth upgrade with a minimum of disruption.

This package provides web-based training for IT personnel responsible for the system installation – a 3-day engagement that ensures that the full “checklist” of to-do’s is performed correctly and in the right sequence. Please contact your account executive for more information about this offering or call 866-748-9537 if you don’t know your account executive and we will put you in contact with that person.

You can gain access to Dragon Medical 360 | Network Edition Version 2 in one of three ways:

  • If you have a Maintenance & Support agreement, you can access the latest version of Dragon Medical 360 | Network Edition by going to article number 14274, "Can I Download the Current Version?" on https://isupport.nuance.com.
  • If you have a Maintenance & Support agreement and wish to receive a DVD of the latest version of Dragon Medical 360 | Network Edition, please contact Support at 1-800-833-7776.
  • If you don’t have a Maintenance & Support agreement, please contact Support at 1-800-833-7776.

For a complete listing of all updates for all released versions, login to iSupport and search for solution: 14274 "What's New in Dragon Medical 360 | Network Edition or Enterprise Edition Software and can I Download the Current Version?" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 14680 Internet Explorer 64 bit is not compatible with the NMC Client (reissued 9/10/13)
  • 14111 Dragon Medical 360 | Network Edition User's Guides (reissued 9/3/13)
  • 14274 What's New in Dragon Medical 360 | Network Edition or Enterprise Edition Software and Can I Download the Current Version? (reissued 9/3/13)
  • 14418 eTIPS Video Library for Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 8/28/13)
  • 14491 Is there a Word Limit - Command Limit? (reissued 8/28/13)
  • 16135 Dragon Medical Practice Edition (version 2) includes Web Application Support that provides Full Text Control when dictating into Web mail applications
  • 12883 Did you know the mouse function on the PowerMic II can be disabled? (reissued 8/27/13)
  • 14120 eTIPS Newsletter Archive - Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 8/27/13)
  • 14491 Is there a Word Limit - Command Limit? (reissued 8/26/13)
  • 16129 PowerMic II Press-to-Talk record function not working in RDP session with GE Centricity
  • 14760 How to completely uninstall Dragon - Remover Tool (reissued 8/21/13)
  • 16114 GE Centricity 9.5 EHR "New Medication" dropdown inactive with vSync in DMNE 1.0 SP3
  • 16113 Crash conditions resolved with GE Centricity EHR and DMNE / DMPE
  • 14860 Configuring CPU Affinity on Dragon Medical 360 | Network Edition or Dragon Medical Practice Edition by using the nssystem.ini file (reissued 8/21/13)
  • 16105 Profile sizing increases for Dragon Medical Practice Edition 2.0
  • 15963 Information on the Dragon Support Packager Feature available In Dragon Medical Practice Edition 2.0 (reissued 8/13/13)
  • 14773 Closing, resizing, and switching of windows by using Dragon voice commands (reissued 8/13/13)
  • 16104 How Dragon Medical Practice Edition 2.0 improves recognition accuracy by maximizing resources on computers with multiple processor cores
  • 14120 eTIPS Newsletter Archive - Dragon Medical 360 | Network Edition & Dragon Medical Practice Edition (reissued 8/12/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to see instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contact SupportContacting Support

A dedicated Healthcare Support team available 24x7x365 services DM360 | Network Edition & DMPE customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This organization can offer assistance via remote on-line connectivity to your systems. It's available toll-free at 800 833-7776 via our "Say Anything" menu. So say, "Dragon Medical 360 | Network Edition Support" at the prompt.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's Dragon Medical 360 | Network Edition customer support team is available at Nuance's Technical Support website at:

http://www.nuance.com/support/dragon-medical/

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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