eTIPS

Did you know there are scale and zoom settings to adjust the PowerScribe window to accommodate large or high definition monitors?

The zoom setting controls the size of the speech recognized, or draft, text displayed. The scale setting increases or decreases the overall size of the buttons, tabs, labels, etc., which are found in the main dictation window.

Click the play button on the following eTIPS video image for a brief demonstration on how to use the Zoom and Scale feature.

The Scale and Zoom settings are accessed from within in the PowerScribe Dictation window by clicking the Preferences link on the menu bar. When the Preferences dialog box appears, click the Preferences tab. In the Edit Screen Attributes area of the Preferences tab, you will find the zoom and scale settings.

Note: When making changes to either of these settings, you must log out and then log back in for the changes to appear.

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Did you know removing words from your vocabulary could improve your speech recognition accuracy?

Typically, training individual words or phrases is sufficient for improving speech recognition. However, in some instances, you may also want to modify your vocabulary and remove words, which can also improve your recognition accuracy. Excluding unused homophones will prevent PowerScribe from displaying the incorrect result.  For instance, if, in your profession, you will NEVER produce a report related to the skeletal system, then, in addition to training the word "metastasis," you might want to add "metaphysis" to the excluded words list to eliminate it from appearing when you dictate the word "Metastasis." 

To access your Vocabulary Manager, select Vocabulary Management from the Training menu.

Select the Deleted Words tab and add the word you wish to remove from your vocabulary.

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Did you know PowerScribe 5.0 allows for storing client logs on the server?

PowerScribe 5.0 allows for uploading log files for Nuance's Technical Support team to analyze after an error occurs in the PowerScribe client. When uploading logs, you should note the date/time of the upload so the logs can be easily located, and report this information to your PowerScribe Administrator or to a Nuance Technical Support team member. The logs can be uploaded automatically after a crash by selecting Yes to the prompt that will appear after the software is restarted.

If are you not prompted, or wish to upload your log files manually, you can do this by selecting Help and then the Upload Log Files option from the Menu bar, which is located at the top of your screen.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365: What is the current version of PowerScribe Workstation software and what is new / changed in the version?

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 15228 PowerScribe Critical Event Notification Error 2013 - Disk Is At Or Near Capacity
• 15214 PowerScribe V50172 Client Workstation Software Will Not Load (reissued 2/19/13)
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 2/19/13)
• 15221 PS360 Approved Headsets
• 14119 eTIPS Newsletter Archive - PowerScribe (reissued 2/11/13)
• 15214 PowerScribe V50172 will not load

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

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