eTIPS

Did you know you could request additional exam based licenses be added to your current license agreement?

If you have exceeded, or are about to exceed, the number of exam based licenses defined in your current license agreement, please contact your sales representative directly, or, a Nuance sales advisor, to request additional licenses. Be sure to make your request as early as possible as these requests do take some time to process.

Nuance sales advisors are standing by to help answer your questions:
Call Toll Free: 1 800 350-4836

Please Note: Nuance's Technical Support engineers are not able to process or add licenses based on a customer request. All requests must be processed through Nuance's sales team.

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Did you know you could help optimize the recording level of a radiologist's dictation by using the PowerScribe Audio Setup Wizard?

Radiologists, who dictate reports into PowerScribe by using the PowerMic II, or any other recording device, must first run the Audio Setup Wizard to adjust the recording sensitivity of the microphone. Once completed, the microphone recording level should be at an optimal level; thereby, allowing the speech recognition engine to better process the voice sounds, which may result into a higher level of recognition accuracy.

During the course of dictating reports, radiologists should periodically glance at the recording indicator to ensure the recording level is adequate. Meaning, the indicator is mostly showing green and peaking to red often. If the recording level indicator is showing yellow and peaking to green, the Radiologist should re-do the Audio Setup Wizard until an optimal level of recording is obtained.

Click the play button on the following eTIPS video image for a brief demonstration on how to use the Audio Input Level Wizard to optimize the recording level for dictation.

Perform the following to optimize the recording level:

1. Have the Radiologist log in to the PowerScribe Dictation client.
2. On the Shortcut Bar, click Training > Adjust Microphone.
3. When the Microphone Input Level Wizard dialog appears, click Next.
4. In the Adjusting Input level dialog, click the START button.
   IMPORTANT: Make sure to place the microphone at the furthest position as held during regular dictation. Radiologists generally place the microphone two inches from their mouth and move it to approximately 8 or 10 inches away when they are taking a closer look at a study or reading information from the PACs. In cases such as these, be sure the radiologist places the microphone 8 to 10 inches away from the mouth, which would be the furthest point as during the normal course of dictation.
5. While holding the microphone at the furthest position, dictate the paragraph shown in the dialog box. I.e. “I am using the microphone setup wizard to make sure…” 
6. After reading the entire paragraph, click the STOP button.
7. On the right side of the screen, there is indicator bar showing the sensitivity setting obtained while dictating the paragraph. If the indicator bar is above 50 percent continue with step eight, otherwise, preform the following to start over:
1. Click the Back button.
2. Click the Next button.
3. Position the microphone farther away and click START.
4. Dictate the paragraph. “I am using the microphone setup wizard…”
5. Click the STOP button.
6. Verify the sensitivity bar on the right is above 50 percent.
8. Click the Finish button to save the new setting and exit the wizard.

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Did you know you could enable AutoNext in the PACSBridge application to quickly sign a batch of reports?

The PowerScribe AutoNext feature allows a radiologist to quickly review or sign a batch of reports by automatically calling up the next report once the current report is signed, saved or closed. Thereby, eliminating the need to open each report manually. To enable the AutoNext feature:

1. Bring the PACSBridge application into focus by clicking the PACSBridge task bar icon.
2. Click the AutoNext option so it is set to "on."
3. Click the AlwaysshowPowerScribe checkbox so it is enabled.
4. Switch to the PowerScribe application and select the AutoNext checkbox so it is enabled.
5. Select the Reports tab and open a study for review\signature.
   When you sign, save, or close this study, the next study will open automatically.

Please note: The AutoNext feature will automatically revert back to disabled in both the PACSBridge and PowerScribe applications when you initiate a new dictation. Simply repeat these steps each time you want to review and sign reports by using the AutoNext feature.

For more information, please login to iSupport and search for solution: 12918 "How to user AutoNext to review\sign reports via PACSBridge" If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365: What is the current version of PowerScribe Workstation software and what is new / changed in the version?

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 16087 Fixing Headers that are not being recognized properly
• 16086 Changing the status of an order
• 16085 Microsoft® Internet Explorer 8 is fully supported in PowerScribe 5.0.1.6.1
• 15941 Preventing audio clipping by disabling a few user preference settings for a provider (reissued 8/8/13)
• 14452 Security Settings that will prevent the PowerScribe v5 Client Applications from Operating Correctly (reissued 8/8/13)
• 12883 Did you know the mouse function on the PowerMic II can be disabled? (reissued 8/5/13)
• 16044 Considerations for cleaning up the Word List to help improve system performance and recognition accuracy
• 16043 Adding location information to PowerScribe reports
• 14639 Did you know that in order for Radiologist to view the status of an alert in Veriphy, integrated with PowerScribe V5.x, an executable file has to be installed? (reissued 7/18/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

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Click here to reply to this email with your comments or suggestions.

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