eTIPS

Did you know that shortcuts can be filtered by modality?

If you have a large amount of shortcuts within your PowerScribe system, you may want to consider filtering them based on the modality associated with the order. To enable this option, the modality information must be included in the order from the RIS. Once this is in place, the modality needs to be assigned to the shortcuts in the administrator module.

Click the play button on the following eTIPS Video to see a demonstration on how shortcuts can be filtered by modality.

The provider will need to enable this feature in the PowerScribe Dictation Client by performing the following:

1. Login to the PowerScribe Dictation Client.
2. Click the Preferences link. The Preferences dialog will appear.
3. Click the Preference tab.
4. Enable the Filter shortcut list based on modality option.

Enabling this feature will prevent the provider from having to search through all of the shortcuts to find the correct one. It will only display shortcuts available for the modality associated with the order.

For more information, please login to iSupport and search for solution; 10129 PowerScribe for Radiology User Documentation. Locate and click the link related to L-2961-005: "System Administrator Courseware & Reference Guide, for version 5.0 SP1." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Did you know there is a configuration setting to allow the system to more accurately interpret dates when dictating a two digit year?

Users who dictate dates by saying the year with two digits may sometimes find the resulting text is displaying the wrong century. For instance, the result shows 1913 rather than 2013. There is a configuration setting that allows you to choose the point at which a century will be used. This setting can be configured by yourself or by calling Nuance Technical support to have it performed for you.

Perform the following to configure the system to recognize a two digit date as the 20th century when dictating a 2 digit year less than 14, and the 19th century when the year is 14 or greater. For example; dictating the date "13" will be interpreted as 2013, while "14" will be interpreted as 1914.

Please Note: This can be done while the system is up and users are on the system (no downtime).

1. Locate the following re-write files on the PowerScribe server:
• Engine.rwr
• ppTabs.xml
• #.rwr (1.RWR, 2.RWR, etc.)
2. Using notepad, modify the CENTURY_ROLLOVER entry in the Engine.rwr file to indicate Century_Rollover = 14

   

3. Using notepad, modify the CENTURY_ROLLOVER entry in the ppTabs.xml file to indicate Century_Rollover = 14.

   

4. Using notepad, modify the CENTURY_ROLLOVER entry in the #.rwr file to indicate Century_Rollover = 14.

   

For more information about adjusting date settings, login to iSupport and search for solution 14649 "When dictating year getting 1912 rather than 2012." If you are not an iSupport subscriber, click iSupport Timesaver for information on how to get started.

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Did you know Auto-Format Customization settings have an impact on speech recognition accuracy of dictated dates and numbers?

Auto-formatting of recognized text is a post-processing function designed to allow for individualized choices on how the final recognized text is altered and/or displayed in the dictated report. The settings chosen when the system is initially setup and the settings desired by each individual radiologist are sometimes different. Unfortunately, the radiologist may not know about these settings and consider the results of these settings as recognition errors.

If your radiologists are having issues with the recognition of dates, vertebrae, bone density, etc. consider making changes to the auto-format customization profile to help improve the recognition accuracy. The following are recommended settings to help improve the recognition of dates and numbers.

For more information about auto-format customization settings, login to iSupport and search for solution: 10129 PowerScribe for Radiology User Documentation. Locate and click the link related to L-2961-005: "System Administrator Courseware & Reference Guide, for version 5.0 SP1." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365: What is the current version of PowerScribe Workstation software and what is new / changed in the version?

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 9/10/13)
• 14417 eTIPS Video Library for PowerScribe (reissued 8/28/13)
• 12883 Did you know the mouse function on the PowerMic II can be disabled? (reissued 8/27/13)
• 12918 How to use AutoNext to review/sign reports via PACSBridge (reissued 8/27/13)
• 16133 Optimize the recording level by using the PowerScribe Audio Setup Wizard
• 16132 Requesting additional exam based licenses
• 14119 eTIPS Newsletter Archive - PowerScribe (reissued 8/27/13)
• 16103 Turn off the voice recording requirement for Document Only Critical Results messages
• 16102 Setting the Sign Output Delay Time feature allows Radiologists to recall a recently signed report and revise it before it is uploaded
• 14692 How do we review Audit Logs for PowerScribe V5 (reissued 8/13/13)

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

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