eTIPS

Did you know the method used to apply "ALL CAPs" to a word or phrase can affect how the document appears in the RIS system?

When a document is uploaded to the RIS and the capitalization of words or phrases do not appear as you would expect, it may be caused by using CTRL_ALT_A to apply ALL CAPS to these words or phrases. Ctrl+Alt+A is strictly an RTF function for capitalizing words or phrases and is only visible in the RTF version of the document, which does not cross the interface. Instead, try using ALT_U to change the text from small case to All Caps in both text and RTF.

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Did you know there is an "Assisted Diagnosis" feature within PowerScribe 360 | Reporting allowing users to quickly search Diagnostic related websites?

Assisted Diagnosis is a website that provides links to radiology topics based upon your report content. Providers select or enter text about a topic, and then choose a search site from Assisted Diagnosis to look for results.

You can choose from several pre-defined sites in Assisted Diagnosis to run a query:

• Radiology Sites: Sites dedicated to Radiology-based information.
• Google Book Search: Search for medical books that pertain to your query.
• MIRC: Medical Imaging Resource Center, which is part of RSNA.

IMPORTANT: Assisted Diagnosis is a purchasable option in PowerScribe 360 | Reporting.

For additional information about using the "Assisted Diagnosis" feature, login to iSupport and search for solution 14232: Using Assisted Diagnosis. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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Did you know you might need a patch to the SUS server to correct an issue users might be experiencing during acoustic optimization?

If you are seeing errors in the logs in Portal-Logs-ACO/LMO Activity or Portal-Logs-Exceptions for SUS, you should call Nuance's technical support team and open a service request to have your SUS server checked, and to ensure the 1.0.116.1 hot fix is applied. No down time is required for this activity. This hotfix is applicable to v1.1, v1.1.1 and v1.1.2 versions of PowerScribe 360 | Reporting.

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Did you know your wave files settings could affect your users performance?

By setting the wave file preferences properly, you can reduce or eliminate performance issues related to saving wave files. Not using these settings properly can cause slow performance, log in / out issues and communications issues with PACs / RIS system.

Confirm that the Site is configured with the proper settings:

1. Login to RadPort with administrative rights.
2. Navigate to Setup > System > Preferences.
3. Click the Dictation tab.

   

4. Verify that the following settings are properly configured:
   • Prompt to Save Speech files is set to Always save.
   • Save Audio with Report is set to False (Unchecked).
     This item should only be enabled (checked) if Radiologists dictate Draft reports, save them for later, and wish to revisit the audio for the saved Draft.
   • Enable Dragon data collection is set to True (Checked).
   • Enable Dragon collect data for research is set to False (Unchecked).
5. Save any changes and exit.

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What's New

PowerScribe 360 | Reporting version 1.5 is the latest version of Nuance's leading speech-recognition reporting solution for radiologists. This latest version gives you more control of your reports with the goal of making the dictation process faster and more accurate.

New Features for Providers

• Control how you are notified about updates to merge fields in the current report
• Automatic worklist refresh
• Train phrase now adds words to vocabulary

New Features for Providers: Optional/Add-On

• Assure for PowerScribe 360 | Reporting. In order to assist you in creating the accurate reports, Assure for PowerScribe 360 | Reporting checks your report for common errors in consistency, identifies these errors, and allows you to review and/or correct them prior to signing your report.
• Select providers to receive Critical Results notifications.

New Features for System Administrators

• Change peer review scores
• Control how notifications about updates to merge fields are presented

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: What is the current version of PowerScribe 360 | Reporting software and what is new / changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 15165 Patient Age
• 15162 How to train a phrase in PS360
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software?
• 14415 eTIPS Newsletter Archive - PowerScribe 360 | Reporting (reissued 1/2/13)
• 15150 How to convert Talk Tech Macros to PS360 Autotext
• 15148 Associating Temporary Orders with Completed Orders
• 14686 PowerScribe 360 User Documentation (reissued 12/13/12)

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe360-reporting/index.htm

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Click here to reply to this email with your comments or suggestions.

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