eTIPS Banner

May 2013, Volume 3, Number 5

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Adding location information to PowerScribe 360 | Reporting Reports.

eTIP 2: Determining what version of PowerScribe 360 | Reporting you are using.

eTIP 3: Import or export AutoText from within the PowerScribe 360 | Reporting Administrator Portal.

eTIPSeTIPS

Did you know you could add location information to PowerScribe 360 | Reporting Reports?

CMS, Medicare and Medicaid require, for billing, the location of where the report was read. There are several options available in PowerScribe 360 | Reporting (PS360|R) to fullfill this requirement including:

  • Use a fill-in field with a default value.
  • Use a fill-in field with a pick list.
  • Use a custom field that is exportable.
  • Include workstation name in the HL7 message.
  • Additional chargeable options to accommodate specific needs.

For more information about adding location to reports, log in to iSupport and search for solution: 15247 "Adding location data to a report." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

_______________back to top_______________

Did you know how to determine what version of PowerScribe 360 | Reporting you are using?

When calling into the Nuance Technical Support center or creating an iSupport Service Request ticket you will be asked for your product version. This information is necessary for the support engineer to correctly troubleshoot your issue. You can locate your product version in the Administrator Portal or the PowerScribe 360 | Reporting (PS360|R) Client.

From the Portal

  1. Log in to the Administrator Portal.
  2. The version is located in the lower left corner of the screen.
  3. It is a 4 digit number which looks something like 4.x.x.x this number correlates to a product version listed in the chart below.
  4. Version Image 1

From the Client

  1. Log in to the client.
  2. From the Help menu select About Nuance PowerScribe 360…
  3. The version will be displayed as shown below.
  4. Version Image 2

The following chart shows the available versions:

Version Image 3

_______________back to top_______________

Did you know an Administrator could import or export AutoText from within the PowerScribe 360 | Reporting Administrator Portal?

Administrators can manage AutoText from the PowerScribe 360 | Reporting (PS360|R) Administrator Portal, where they can promote, delete, export, import, and edit the properties of all AutoText in the system. The following examples depict importing and exporting an AutoText from PowerScribe 360.

Log in to the PowerScribe 360 Administrator Portal, and select the Setup group and click the AutoText tab.

To Import AutoText

  1. Click the Import link.
  2. Browse to the XML file that contains the AutoText or template you wish to import.
  3. Select a specific site or a specific user as your Import target.
  4. AutoText Import Image

  5. Select all AutoText you wish to import to your target.
  6. Click Import.

To Export AutoText

  1. Select one or more AutoText to export.
  2. Click the Export link to create an XML file containing the AutoText just selected.
  3. Save the file to your computer.

back to top

iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: What is the current version of PowerScribe 360 | Reporting software and what is new / changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

back to top

Fixed ImageWhat's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs Patches and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

back to top

iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 14686 PowerScribe 360 | Reporting User Documentation (reissued 5/17/13)
  • 14635 Did you know that in order for a provider to get prompted for a peer review, the peer review interval of relevant prior reports must be reached? (reissued 5/17/13)
  • 14730 Did you know PowerScribe 360 | Reporting has features allowing a Site Administrator to verify the Speech Utility Server (SUS) is working correctly? (reissued 5/17/13)
  • 15879 Where is the local workstation cache located?
  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 5/15/13)
  • 14523 How can I tell if the Speech Utility Server (SUS) is working properly? (reissued 4/18/13)

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

back to top

Contact SupportContacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe360-reporting/index.htm

back to top

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here
to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here
to email your idea to our eTIPS editor.

back to top

Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

back to top