eTIPS

Did you know you could easily register to become an iSupport member?

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements and fixes, and submit online requests for service.

For detailed instruction on how to register for iSupport, click iSupport Timesaver for information about how you may get started.

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Did you know radiologists could share their auto-text with other radiologists?

There’s the process called “Cloning” which allows you to create a duplicate of the selected auto-text and assign it to a new owner. You can then modify the cloned auto-text as needed. The Clone function is a quick way to share and copy auto-text for additional editing, without changing the original auto-text.

Note: To change an auto-text for a single provider, log in as a provider who does not have administrative privilege. If you log in to PS360 with administrative privileges and make modification to an auto-text, you are changing that auto-text for everyone, not just for yourself.

Have a radiologist perform the following to clone auto-text from a colleague:

1. Log in to the PowerScribe 360 | Reporting client.
2. Click the Tools link located on the menu bar.
3. Select Auto Text Editor from the drop-down menu.



Note: If the auto-text is marked Normal or Default, you may want to remove those attribute settings prior to cloning the auto-text. Not removing the attribute settings will carry over to the new provider. In addition, if the auto-text contains a shortcut, you will need to rename the shortcut as well.

4. Right-click on the auto-text you want to clone and select Clone. You will be prompted to select the new owner’s name.



5. Select an assign owner.



6. Select yes on the “Do you want to save the currently open auto-text."
   The auto-text is now cloned to the other radiologist.

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Did you know you could use Boolean searches in Montage?

Montage is an add-on for PowerScribe 360 | Reporting, which you can use to find information about the patient for whom you are currently dictating a report upon, or as a research tool to search for a specific word or phrase contained in any existing reports within PowerScribe 360 | Reporting.

A Boolean search allows you to combine words and phrases using the words AND, OR, NOT and NEAR (otherwise known as Boolean operators) to limit, widen, or define your search.

The Advanced Search page allows you to build complex queries without having to know the actual Boolean search syntax; such as:

For additional information about using Boolean searches in Montage, click the Help link on the menu bar.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: What is the current version of PowerScribe 360 | Reporting software and what is new / changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 15904 Configuring Client Desktop Integrations For PS360 (API) (reissued 7/17/13)
• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 7/16/13)
• 15970 PS360 Temporary orders are not being updated with the Patient MRN merge fields (reissued 7/12/13)
• 14415 eTIPS Newsletter Archive - PowerScribe 360 | Reporting (reissued 7/11/13)
• 15992 Frequent LDAP errors
• 15904 Configuring Client Desktop Integrations For PS360 (API) (reissued 7/9/13)
• 15988 Recommendation for proper positioning of a handheld and headset microphone
• 15987 Scenarios for using the "Correct That" voice command
• 15986 Dictating header names that will appear in the document automatically formatted in ALL CAPS
• 15974 Considerations for Successful Implementations of VMware Environments for PowerScribe
• 15904 Configuring Client Desktop Integrations For PS360 (API) (reissued 7/5/13)
• 15970 PS360 Temporary orders are not being updated with the Patient MRN merge fields
• 15904 Configuring Client Desktop Integrations For PS360 (API) (reissued 6/27/13)
• 15953 "Statistics" appears, instead of "Reports" in the Admin Portal
• 15952 Error "No audio recording devices available."
• 15951 Orders are not getting passed to PowerScribe 360 | Reporting
• 15948 Failed to launch 64-bit server when launching Dragon
• 15947 Monitoring a PowerScribe 360 | Reporting User's activity by using the "Audit" feature in the Admin Portal
• 15946 Making a backup copy of a provider's speech files
• 15945 Resolving a Windows restart issue when installing the PowerScribe 360 | Reporting client
• 15162 How to train a phrase in PS360 (reissued 6/25/13)
• 14237 How to Uninstall/Reinstall PowerScribe 360 (reissued 6/25/13)

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe360-reporting/index.htm

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We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

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click here to email your idea to our eTIPS editor.

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