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August 2013, Volume 3, Number 8

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Using the Reset User Interface (UI) feature to correct screen appearance issues.

eTIP 2: Creating custom fields that are exportable through an HL7 message to the RIS.

eTIP 3: Using the Vocabulary Editor to access the full set of words included in the speech vocabulary, and how to add and make changes to these words.

GET READY, GET SET, GO… to Conversations Healthcare 2014!
It is time to "Get Ready" for Conversations 2014 by making sure to include this well-known highly-beneficial customer conference into your budget. Nuance's Conversations 2014 team is currently in the process of planning for the biggest Conversations conference ever, and targeting April 2014 for a Sunday – Wednesday conference. Additional information as to exactly when and where Conversations 2014 will occur is forthcoming. If you have any additional questions, please reach out to Conversations2014@nuance.com

eTIPSeTIPS

Did you know you could use the Reset User Interface feature to correct screen appearance issues encountered by PowerScribe 360 | Reporting Users?

On occasion, users may experience a problem with screen appearance in PowerScribe 360 | Reporting. Common issues include missing icons, speech menu is greyed out, or inability to resize window panes, etc.

If a user is reporting screen appearance problems across multiple workstations, an administrator can restore his or her user interface (UI) to the initial factory settings by using the RESET UI feature, which is found in the admin Portal.

Perform the following to reset the UI for a user:

  1. Have the provider log out and close PS360|Reporting completely.
  2. Launch the Admin Portal and log in with administrative credentials.
  3. Navigate to the Setup > Accounts page.
  4. Select the User.
  5. Click the Preferences link.
  6. Click the RESET UI State link.
  7. When the confirmation message appears, click OK to reset this user's UI State.
  8. Click the Close Window link to exit.

Note: Please do not use the RESET to Defaults selection as this will return the provider's user preferences settings to the system level settings. In addition, the provider should be made aware that any screen preference changes made in the past such as; window resizing/positioning, font sizes and colors, will need to be reset.

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Did you know Custom Fields could be made exportable through an HL7 message to the RIS?

Custom fields are data items (metadata) associated with an order. For example: measurements, radiation dosage information, reference web- links, referring physician contact information, alerts, and flags, are all examples of custom fields. Custom fields can be created to allow data items to be entered as Free-Text or by selecting predefined data items from a Pick List.

Custom fields can be exported through the HL7 Interface to the RIS along with the Final and/or Preliminary Reports, depending upon their intended purpose. If the custom field is marked as required, it must be populated with a value by the Radiologist prior to signing the report.

Perform the following to create a Free-Text Custom Field:

  1. In the Administrator Portal, click Setup > Sites.
  2. From the drop-down list at the upper right, select a Site.
  3. In the Custom Fields section, click the Create new item icon to begin creating a custom field.
  4. Custom Fields 1

  5. Type a Name for your custom field.
  6. Type a Description (optional).
  7. Choose from the following options:
    • Act (active) is automatically selected, which causes the field to appear in the merge field Custom drop-down listing in the PowerScribe 360 | Reporting client application.
    • EXP This option causes the data in the field to be exportable in the HL7 message by the Bridge to the RIS.
    • RF This option requires that the radiologist populates the field with a value prior to signing the final report.
    • RP This option requires that the radiologist populates the field with a value prior to signing a preliminary report.
  8. Click the Commit Changes icon to save the new field. The illustration below shows an example of a free-text custom field.
  9. Custom Field 2

For more information about working with custom fields, login to iSupport and search for solution 14686: PowerScribe 360 | Report User Documentation. Locate and click the link L-3344-008, which will open the System Administrator Guide v1.5, and navigate to Chapter 11: Custom Fields. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Did you know the Vocabulary Editor allows a radiologist to access and make changes to the full set of words in the speech vocabulary?

In the PowerScribe 360 | Reporting Dictation Client the radiologist can use the Vocabulary Editor to view the full set of words included in the speech vocabulary, train words, and set various properties. The Vocabulary Editor provides access to the written form and spoken form (if different) of all words in the speech vocabulary.

To add a word to the speech vocabulary:

  1. Launch the PowerScribe 360 | Reporting - Dictation Client and login.
  2. Select Speech > Vocabulary Editor from the menu bar. The Vocabulary Editor dialog box opens.
  3. Vocabulary Editor

  4. In the Written form field, type the word as it is to appear in your documents.
  5. If the word is pronounced differently than it is spelled, type the word phonetically in the Spoken form field.
  6. Caution: Modifying an existing word in the Vocabulary Editor is intended for advanced users. Use extreme care when making changes to word properties, because unexpected results can occur.

To modify a word in the vocabulary:

  1. Select Speech > Vocabulary Editor from the menu bar. The Vocabulary Editor dialog box opens.
  2. Search for and select the word you want to change.
  3. Click Properties and make your desired changes.
  4. Click OK to save and exit.

For more information about working with the Vocabulary Editor, login to iSupport and search for solution 14686: PowerScribe 360 | Report User Documentation. Locate and click the link L-3344-008, which will open the System Administrator Guide v1.5, and navigate to Chapter 9: Provider Training - Intermediate and Advanced. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupportWhat's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: What is the current version of PowerScribe 360 | Reporting software and what is new / changed in the version? If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Fixed ImageWhat's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • 16081 Testing the integration connectivity for Critical Results
  • 14455 Did you know ACO and LMO processes run periodically to improve recognition accuracy for PowerScribe 360 users? (reissued 8/8/13)
  • 15124 Deleting a user's speech profile from within the PS360|R Admin Portal (reissued 8/8/13)
  • 14230 Best Practices for Speech Recognition (reissued 8/8/13)
  • 15187 Peer Review for Administrators (reissued 8/5/13)
  • 15904 Configuring Client Desktop Integrations For PS360 (API) (reissued 8/5/13)
  • 16064 Restoring the Temporary Patient
  • 16062 Remove the Critical Results Communication Statement from the bottom of reports
  • 14183 PowerScribe 360 Antivirus Settings and Permissions Requirements (reissued 7/31/13)
  • 16060 Backing up Custom Management Reports
  • 16067 PS360 Reporting v1.5 Account-Level Preferences Providers/Editors Can Modify
  • 14686 PowerScribe 360 | Reporting User Documentation (reissued 8/1/13)
  • 13387 Service Packs, Patches, and Fixes (reissued 8/1/13)
  • 14782 What is the current version of PowerScribe 360 software and what is new/changed in the version? (reissued 8/1/13)
  • 14183 PowerScribe 360 Antivirus Settings and Permissions Requirements (reissued 7/29/13)
  • 16042 Import or export AutoText from within the PowerScribe 360 | Reporting Administrator Portal
  • 16041 Determining what version of PowerScribe 360 | Reporting you are using
  • 16040 Adding location information to PowerScribe 360 | Reporting Reports
  • 15904 Configuring Client Desktop Integrations For PS360 (API) (reissued 7/17/13)
  • 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software? (reissued 7/16/13)

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Optimize Your iSupport Profile
If you are already an iSupport subscriber, you may want to consider accessing the Getting Started with iSupport link above and view the instructions. There is valuable information that will help you optimize your iSupport User Profile, thereby enabling you to submit a service request in minimal time. You will also learn how to enable additional timesaving features, requested by our customers, on the iSupport home page.

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Contact SupportContacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support
This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe360-reporting/index.htm

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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