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Did you know there are documents available to assist you with troubleshooting Java issues?

Having trouble with Java? Checkout our Java troubleshooting information in the PowerShare help section.

Troubleshooting Java – Images not uploading

Troubleshooting Java - Advanced

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Did you know you can embed our viewer/uploader tool on your web portal?

PowerShare widgets allow you to take the uploader and/or viewer applet on the PowerShare webapp and embed it in your own company web portal or RIS/HIS application. The PowerShare Uploader Widget allows users to upload image sets (studies) from a local CD/folder to the PowerShare cloud. The PowerShare Viewer Widget allows users to view image sets (studies) stored on the cloud.

Because PowerShare Widgets consist of URLs hosted by PowerShare, they can be easily embedded on a web page or triggered to open as a popup window. PowerShare Widget access is authenticated against existing PowerShare user accounts. Your application team can link the integration to a single API user account, or pass in each user's PowerShare account for more detailed web audit trails.

Contact our PowerShare Support Team for assistance and additional information regarding the PowerShare Widgets integration. Try out our example portal with the PowerShare Viewer Widget at https://widgets.seemyradiology.com/demo/viewer.html.

The PowerShare Support Team can be contacted by phone at (866) 809-4746 or by email at support@nuancepowershare.com.

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Did you know you can burn Patient CDs from NuancePowerShare.com?

When a patient CD is preferred in place of the traditional image share request, users may download a zipped copy of an image set by using the Download DICOM option.

Downloading the DICOM data set will retrieve a ZIP file with the original files that were uploaded to PowerShare.

To download a DICOM image set, click the Download DICOM item from an image's drop-down menu (see illustration below). When using this feature you have an option to include an embedded viewer within the downloaded ZIP file.  (Note: It is recommended to include the optional viewer when burning CDs)

Burning downloaded ZIP to CD

1. Insert a writable disc, such as a CD-R, CD-RW, DVD-R, DVD-RW, or DVD+RW disc, into your computer's CD, DVD, or Blu-ray Disc burner.
2. In the AutoPlay dialog box that appears, click Burn files to disc using Windows Explorer.

   (If the AutoPlay dialog box doesn't appear, click the Start button , click Computer, and then double-click your disc burner.)

3. In the Burn a Disc dialog box, type a name for this disc in the Disc title box, click With a CD/DVD player, and then click Next.
4. Open the zip file that contains the files you want to burn, and then drag the files into the empty disc folder.

(To select more than one item, press and hold the Ctrl key, and then click the files you want to burn.)

5. On the toolbar, click Burn to disc, and then follow the steps in the wizard.

The selected files are copied to the disc. When the disc burning is complete, the disc burner tray will open and you can remove the disc. You can now use the disc in another computer or in some CD or DVD players.

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What's New

The following features have been added to PowerShare® Network for the November 2014 product update.

• Create a New Facility Account for an Existing User: This feature allows a facility administrator or clerk user to switch between different accounts and perform functions based upon the role that they were assigned in each account.
• Login Information, Account Settings, and Changing Facilities:
  A drop-down menu next to your user name (in the upper right portion of the window) allows you to view your login details, click a link that opens your account settings window, or, if you belong to more than one facility, change facilities.
• Manage Email Notification Rules:
  You can now create a rule for some of the email notifications in the PowerShare Network Notification Preferences window.

Click here for more detailed information and step-by-step instructions on how use the new features included in the November upgrade.

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Meet Ed "Champ" Burroughs

Champ Burroughs is a PowerShare Support Engineer of Nuance Communications, Inc. He has 7 years of experience in the technical field and uses his customer service skills daily to provide support and care to clients around the world.

Champ has been a solid team player, always willing to assist clients with their technical needs. He shows great knowledge of our Accelerator software and was very instrumental in upgrading clients from the old QA system to our new PowerShare web application.

Champ attended DeVry University where his concentration of study was in Networking Administration. He’s currently enrolled at Liberty University to complete his Bachelors in Information Technology and Biblical Ministry. His technical interests include Network Management and PACS Administration. His personal interests include sports officiating and humanitarian work.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerShare Network customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free at (866) 809-4746. Altenatively, you can email us at support@nuancepowershare.com

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