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 eTIPS
Did you know about the new Profile Cleanup Utility for Dragon Medical 360 | Network Edition?
Click the play button on the following eTIPS video image for a brief demonstration on how the new Profile Cleanup Utility will aid in the automated cleanup of non-essential data in the user profiles for the Dragon Medical 360 | Network Edition product.
NOTE: This is the same video as the Technical Spotlight video in this quarter’s Dragon Medical “Driven by Dragon” webinar.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #16396: DMNE automated utility to cleanup non-essential data from user profiles.
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.
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Did you know what Medication Updates are available for Dragon Medical 360 | Network Edition?
Please subscribe to this iSupport solution #14281: Dragon Medical NuanceLink Medical Updates through the iSupport. When viewing the solution, click the Add to Quick Links button in the solution's upper-right corner to receive automatic notification when new medical updates are available via the Dragon Medical NuanceLink Pipeline server.
These updates apply to the Dragon Medical 360 | Network Edition product. Medical updates are cumulative meaning that applying the latest update provides all previous changes and updates.
PLEASE NOTE: Updates are driven largely by the US Food & Drug Administration’s quarterly update of approved medications:
http://www.accessdata.fda.gov/scripts/cder/ob/default.cfm
(“Cumulative Update” to the “Orange Book”)
Medical Updates
Recent medical updates have been made available for Dragon Medical 360 | Network Edition (DM360|NE) customers. The customer's Nuance Management Server (NMS) will automatically "pull" (download) these updates as they become available. The most recent (cumulative) update will be at the top of the table in iSupport Solution #14281.
Once these updates are downloaded, each update will need customer approval through the Nuance Management Console (NMC) Messages page before the update is made available through the Profile Optimizer Server for distribution to the DM360|NE end-users. Once approved, the task status can be checked through the NMC Utilities under the Profile Optimizer Task List.
By default, the NMS Server will download updates at 3:00 AM. This means that even though the update is available now, the NMS system will not download it until tomorrow morning. However, customers can manually force the NMS to check for updates by using the Check for Updates link in the lower right-hand corner of the NMC Approvals page.
By default, update packages are stored on the NMS at:
C:\NMC_DOWNLOADS (older DM360|NE v1.0)
C:\ProgramData\NMS\FileStore\DownloadedPackages (DMNE v1.0 and 2.x)
All previous Medication Updates messages and files will be removed from the NMS system when the current package is successfully downloaded.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #14281: Dragon Medical NuanceLink Medical Updates.
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.
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Did you know there is a Community Forum and Social Media Resources that are available to our Dragon Medical Customers?
The following resources are available to Dragon Medical Customers who are interested in sharing and obtaining product information.
Listserv Community Forum
The Dragon Medical Listserv mailing list is an electronic community that allows Dragon Medical Customers to send email messages or announcements to every person in the list at once. The purpose of this mailing list is to provide a forum for our Customer members in which to have open discussion and share information regarding the operation and workflow of their Dragon Medical system. We are pleased to provide this service so that our Customers can create a network of colleagues - available anytime, anywhere. We have learned that our customers are happy to answer questions posed, as evidenced by multiple customer responses.
Dragon Medical Customers can enroll in the Dragon Medical Listserv either during their initial welcome interview with our Customer Relations staff, or by emailing us at Customer.Loyalty@nuance.com and requesting to be enrolled.
The text below is sent to Customers who have expressed a desire to enroll at the time of their welcome interview:
“You are now enrolled in the Dragon Medical Listserv in regular mode “real time”.
There are two (2) options for receiving Listserv posts via email:
- Regular Mode - which is “real time”, meaning when anyone from the group posts, you will receive the posts immediately.
- Digest Mode - which is one email at end of the business day with all topics posted that day for you to pick and choose which topics are relevant to read.
At any point, if customers would like to change to Digest Mode, please contact us at Customer.Loyalty@nuance.com.
Customers can also:
- Sign up to search the Listserv archives to review prior posts
- Temporarily suspend receipt of Listserv emails while out of the office for a prolonged period
- Unsubscribe
- Review our Listserv usage tips
Once enrolled in the Dragon Medical Listserv, the Customer will automatically receive an instructional letter generated directly from Listserv.
Social Media Sites
Nuance Healthcare participates in many social media sites where you can get up-to-date information about our Products and our Company, including:
Click this image to navigate to the Nuance Healthcare -
Facebook web page
Click this image to navigate to the Nuance Healthcare -
Twitter web page
Click this image to navigate to the Nuance Healthcare -
Blog, "For the Health of IT"
Click this image to navigate to the Nuance Healthcare -
You Tube site, "Save the Dr Note - Channel"
Click this image to navigate to the Nuance Healthcare -
Linked in web page
 Click this image to navigate to the Nuance Healthcare -
eTIPS Newsletter subscription page where you can learn about eTIPS, change your eTIPS subscriptions, or subscribe with a new email address
NOTE: You can refer to the right margin of any eTIPS newsletter to quickly access these social media sites at any time.
To learn more and to keep current with any changes to this topic, login to iSupport and search for solution #16447: Dragon Medical: Social Media, "Listserv" Community Forum, and eTIPS Subscription.
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.
Thank you, Karen E., for suggesting this topic!
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Did you know about the newly introduced Dragon Medical products: PowerPack™ / Search My Commands™ / Clinical Calculators™?
The following new Dragon Medical product offerings from Nuance are available for both Dragon Medical 360 | Network Edition and Dragon Medical Practice Edition. For sales information, please contact your Account Executive, or call Nuance Sales at: 866-748-9537.
Dragon Medical 360 | PowerPack™ (PP)
- Bundle of 600+ Medical Templates for multiple specialties to accelerate adoption and increase provider productivity
- Content is server-based with administration from NMC
- Provides a “starter set” of Dragon Medical content
- Content is customizable for individual documentation workflows
Dragon Medical 360 | Search My Commands™ (SMC)
- Quick access/preview to all command content in user’s Dragon profile
- Simple and intuitive to use with Dragon Medical
- User-specific favorites list for commands most often utilized (starter favorites lists available)
- Independent of EHR vendors and Dragon versions
Dragon Medical 360 | Clinical Calculators™ (CC)
- Clinical decision support tools like various risk scores, formulas, rules, and calculators
- Based on algorithms well-established in the healthcare industry for 10 years or more
- Unlike PDA or web-based applications that simply calculate, Clinical Calculators assist with both calculation and consistent documentation
To learn more and to keep current with any changes to this topic, or to review respective software downloads and documentation, please log in to iSupport and search for solution #16430: DM360: PowerPack™/Search My Commands™ / Clinical Calculators™ - Software Download and Documentation
PLEASE NOTE: Software downloads are password-protected by the WinZip compression application. Customers will be prompted to enter the password, provided to them upon purchase, during software extraction.
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.
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Did you know that Nuance is presenting a Dragon Medical webinar series "Driven by Dragon" with quarterly webinars for our customers?
On July 10th, Dragon Medical Technical Support presented our first Driven by Dragon webinar. Bradd Weidenbenner and David Savage presented content, including the following topics:
- Customer Stories
- New and pending software releases for Dragon Medical 360 | Network Edition
- New product releases for Dragon Medical
- Documentation and iSupport content improvements
- Technical Spotlight: Profile Cleanup Utility
The recorded video for the Driven By Dragon webinar series is available from iSupport solution #16449: Dragon Medical "Driven by Dragon" - Quarterly Customer Webinar Series
To learn more about upcoming webinars and to keep current with any changes to this topic, log in to iSupport and search for solution #16449: Dragon Medical "Driven by Dragon" - Quarterly Customer Webinar Series
If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.
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