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 eTIPS
Did you know the new and improved Connection Center at DM360 | NE clients can help troubleshoot login and connection issues?
Improvements to the client Connection Center feature made for providers in the new version 2.3 release of Dragon Medical 360 | Network Edition. These improvements provide much more useful information and make understanding the Connection Center statuses easier. In fact, this feature can assist customers in troubleshooting client login and connection issues.
Click the play button on the following eTIPS video image for a brief demonstration on how the new Connection Center can help you.
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Did you know how to resolve common licensing issues with Dragon Medical 360 | Network Edition?
At times, Technical Support receives calls from customers for certain issues with Dragon Medical 360 | Network Edition (DMNE) licensing. Please see the different scenarios and their solutions below:
Lost or Undelivered License Keys
For customers who have either lost or not received their license key, Technical Support can look up the license key through our Oracle system (solution 14627) using a Sales Order Number provided by the customer. Or, the license key can be traced through our PCC Fulfillment department.
"Invalid" or "Error 22" Message during License Import
If importing additional licenses, ordered by the customer, is presenting an "invalid" or "Error 22" message when attempting to import the license key; this is usually caused when the license key is generated with the wrong Organization ID. Meaning, the Organization ID embedded in the license key does not match the Organization ID for the DMNE system attempting to import this license ID.
In this case, a new license key will need to be generated by Nuance (PCC Fulfillment). Note, when the customer purchases an additional license, Sales must confirm the correct Organization ID associated with the customer's existing DMNE system.
Lost DMNE Client Serial Number
The serial number is required and entered during the software installation of the DMNE client. The serial number can be found from the following locations:
- NMC Organization Details on the General tab - prefixing two (2) segments to the beginning of the Organization ID. For example, adding "A709A-K13" to the existing Organization ID = "A709A-K13-xxxx-xxxx-xx".
- DMNE software DVD envelope - On the barcode label affixed to the back of the software DVD envelope.
- nssystem.ini file from another DMNE client workstation in the "ProductID=" line.
For existing DMNE customers who would like to purchase additional licenses or upgrade their existing licenses, please contact your Nuance Account Executive (Sales). Your Nuance representative will verify your existing Organization ID and take you through the process of procuring licenses (renewal or additional).
For information on purchasing licenses and pricing for Dragon Medical products, please contact your Nuance Account Executive, or call Nuance Sales at:
866-748-9537.
To learn more about licensing including:
- How licensing works
- How to import licenses
- How licensing is related to Disconnected Mode
- Supplemental documentation for additional information on licensing
- And to keep current with any changes to this topic
Log in to iSupport and search for solution #16522: DM360NE Licensing Issues.
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Did you know how to configure Dragon Medical to always capitalize Doctor names containing common words?
For the Dragon Medical products, you can configure capitalization for provider names, even when their name is also a common word. The configuration settings used are in the Word Properties window.
For example, the following phrase is likely to be recognized by Dragon Medical as: " The patient was referred by Dr. hand." This is true even if "Dr. Hand" is added as a phrase. The same result is probable with other names when those names are also common words.
To resolve this issue, configure the Word Properties for the word "doctor".
Note: "doctor" already displays as "Dr." due to the auto-formatting setting under Abbreviate Titles.
Procedure:
- To open the Dragon Medical client's Vocabulary Editor from the Dragonbar, click Vocabulary > Open Vocabulary Editor.
- In the Written Form field, search for the word "Doctor".
- Click the Properties button to display the Word Properties window.
- In the Word Properties window, click the Format button. The Alternate Written Form Formatting window will display.
Note: The default value for the Format the next word setting is "with normal capitalization".
- Change the value in the Format the next word dropdown setting from "with normal capitalization" to "capitalized".
- Click the OK button.
Now, the next word after "Dr." will always appear capitalized.
This article was made possible by: Keiran Corneail.
To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #16488: Configure Dragon Medical to always capitalize Doctor names containing common words.
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