PowerScribe eTIPS from Nuance Healthcare

January 2014, Volume 6, Number 1

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Enabling or disabling Acoustic Model Adaptation for an individual user.

eTIP 2: Verifying that the PowerScribe for Radiology system is configured with a path pointing to a new PowerScribe 360 | Critical Results URL by June 15, 2014. See eTIPS Video.

eTIP 3: Things to check before sending a PowerMic in for repair.

Join us April 6-9 at the Arizona Grand Resort and Spa, Phoenix AZ, for

Conversations Healthcare 2014

Get well-earned recognition in the broader healthcare community for both you and your facility by submitting your success story for an award!

At Conversations Healthcare - the annual education and networking conference for organizations using Nuance Healthcare products – we do something special. We reveal the winners of Nuance's Voice of the Customer awards program. In an awards luncheon in Phoenix, we celebrate customers who have achieved exceptional results in several areas, including:

Financial Integrity for demonstrating superior financial results using Nuance solutions;
Innovative/inspiring use of technology, for pushing the limits to do more in healthcare with mobility or your EHR, or by designing healthcare-simplifying user interfaces and apps;
Bridging the Gap: Have you been able to break down the silos that exist within traditional documentation methods? Tell us how your organization has been able to leverage Nuance technologies and services to deliver the right outcomes for your patients, clinicians, organization, and your bottom line; and
The Impact Award, for demonstrating how Nuance solutions and services improved clinician and/or the patient experience significantly.

The organizations that win have implemented successful strategies, and are leading the way to better healthcare. If that sounds like your organization, get well-earned recognition in the broader healthcare community for both you and your facility!

Get inspired by previous winners' stories:

Ready to tell your story?
Complete and submit the entry form HERE

Finalists will be notified prior to Conversations Healthcare 2014.

Register now to join us at Conversations Healthcare in Phoenix, April 6-9 and get a seat at the award winners' luncheon. You will be the first to hear who's being recognized this year.

Registration is limited to Nuance Healthcare customers from hospitals, clinics, practices, imaging centers and other provider organizations. Content for this conference has been specifically designed for healthcare organizations who utilize Nuance Healthcare solutions in their facilities. MTSOs, VARs, CARs and other partners are invited to check the FAQs for more information.

eTIPS

Did you know that an administrator could enable or disable Acoustic Model Adaptation for an individual user?

Acoustic (Voice) Model Adaptation is a process resulting into a data file that houses the unique sounds that make up an individual users speech. The purpose of the adaptation process is to collect minutes of live dictation to fine-tune the providers Acoustic Voice Model after the training phase. There are a number of reasons as to why an administrator would want to enable or disable a user's Acoustic Model Adaptation including:

Disable this process for a short period when a user has become ill.
Disable this process when a user is content with his/her recognition accuracy and would like the system to stop learning his/her voice.
Enable this process when a user's recognition accuracy has degraded over time.

The Administrator can enable/disable Acoustic Model Adaptation by performing the following:

Log in to the PowerScribe Admin Portal with administrative credentials.
On the navigation bar, click Users.
Select the User ID to edit.
Click the Author tab.
In the Voice statistics and Settings group, disable or enable Acoustic Model Adaptation.

For more information about how to enable/disable Acoustic Model Adaptation for an individual user, login to iSupport and search for solution #14776: How administrators are able to enable or disable Acoustic Model Adaptation for individual users. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

_______________back to top_______________

Did you know the PowerScribe system needs to be configured with a path pointing to a new Critical Results URL by June 15, 2014?

As a result of Nuance's branding change from Veriphy to PowerScribe 360 | Critical Results, Nuance will be phasing out the https://veriphy.vocada.com URL that is used to accomplish an integrated workflow between Nuance's PowerScribe and PowerScribe 360 | Critical Results systems.

The PowerScribe system configuration setting related to the PowerScribe 360 | Critical Results integration will be impacted by this change. Specifically, the configuration setting that includes a path pointing to https://verphy.vocada.com will no longer work as of June 15, 2014. In order to avoid an interruption in Critical Results workflows, this path will need to be modified to point to a new URL, https://ps360criticalresults.com, before June 15, 2014. After this date, your system will no longer function as appropriate unless the new path is in place.

IMPORTANT: In addition to modifying the path configured in the PowerScribe system, make sure to work with your IT department to ensure traffic to and from this new URL, https://ps360criticalresults.com, is allowed.

Click the play button on the following eTIPS video image for a brief demonstration on how to verify that your PowerScribe system is properly configured with a path pointing to the new PowerScribe 360 | Critical Results URL.

Perform the following to verify that your system settings are configured to point to the new PowerScribe 360 | Critical Results URL, and, if necessary, change it:

Login to the PowerScribe Admin Portal.
On the Navigation bar, click the System button.
Click the Parameter Editor icon.
Expand Categories and select Veriphy.
Click the Veriphy Server URL option so it is highlighted.

URL

Verify that the beginning of the path in the Critical Results Dashboard URL text box matches the New path defined below. If not, replace the first part of the Old path, defined below, with the New path, also defined below. Do not delete or make any changes to the rest of the path.

OLD: https://veriphy.vocada.com/
NEW: https://ps360criticalresults.com/

The corrected path should match the following:

IMPORTANT: Again, make sure to work with your IT department to ensure traffic to and from this new URL, https://ps360criticalresults.com, is allowed.

If you would like assistance with verifying that the PowerScribe and PowerScribe 360 | Critical Results integration settings are configured correctly, login to iSupport and submit a service request or call Nuance's PowerScribe Technical Support team at 1.800.833.7776.

_______________back to top_______________

Did you know what to check before sending a PowerMic in for repair?

When a user has trouble tuning a microphone or gets a message stating the microphone is disconnected, the problem may not be the microphone itself.

There are many components involved in recording your voice dictation and you should start your troubleshooting effort by reconnecting the microphone. Then, disconnect the microphone and take it to another workstation. If it works, the issue is not with the microphone itself.

Other things to consider include; is the onboard sound enabled, is the anti-virus application configured to Nuance's recommended settings, and is there a driver issue? If you unable to resolve the issue, contact Nuance's technical support team to assist you with troubleshooting before sending the PowerMic in for repair or replacement.

If you are sure you have a PowerMic that needs to be repaired and would like information about how to accomplish this, refer to the Contacting Support article in this newsletter for additional information.

For more information about troubleshooting the PowerMic, login to iSupport and search for solution #14992: What to check before sending a PowerMic in for repair. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

iSupport What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365: PowerScribe for Radiology What's New Documentation.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

Fixed Image What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software?
13910 Hardware Specifications for PowerScribe for Radiology, PowerScribe 360 | Reporting and RadWhere
10129 PowerScribe for Radiology User Documentation
10365 PowerScribe for Radiology What's New Documentation
13387 Service Packs, Patches, and Fixes

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Contact Support Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.