PowerScribe eTIPS from Nuance Healthcare

February 2014, Volume 6, Number 2

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Configuring user preferences to show a summary of unsigned reports on log out. See eTIPS Video.

eTIP 2: An iSupport KB article on how to address recognition issues with PowerScribe v5.x.

eTIP 3: Fixing headings that are not being formatted properly.

With all that's going on in healthcare, it's not what you know or whom you know – it's both. And there's no better place to expand both your knowledge and your network than at Nuance's Conversations Healthcare 2014.

Networking is too important to be left to chance, so we've carved out time specifically for you to network with your peers and trade best practices.

Exchange best practices; discuss product strategies and roadmaps with Nuance Healthcare executives, product managers and peers to get more value from your Nuance solutions.
Network with radiology directors, administrators and radiologists.
Hear from Nuance diagnostics experts, and discuss with your peers how to maximize your investment in Nuance technology and utilize the latest offerings.
Hear and share best practices for using Nuance solutions to maximize radiologists' productivity and improve service to referring physicians with Nuance solutions
Obtain ASRT CEU credits.

You can do it all at Conversations Healthcare 2014.

Learn a lot and build your network a lot more with…

Informal opportunities to network with peers attacking the same problems you're grappling with in different ways.
Structured networking featuring short, one-on-one conversations with colleagues in similar provider organizations, dealing with similar challenges
Education Tracks, with practical tips for IT solutions that you can apply immediately after the conference.

Register today and network your way to success in 2014.

Conversations Healthcare 2014 will be held April 6-9, 2014 at the Arizona Grand Resort and Spa, Phoenix, AZ.

eTIPS

Did you know PowerScribe Client could be configured to show a summary of unsigned reports on log out?

The Show Summary on Log out feature, available in PowerScribe for Radiology version 5 or greater, reminds the user of any reports awaiting signature when logging out of the PowerScribe Client application. This includes open reports, returned reports and reports awaiting approval.

Click the play button on the following eTIPS video image for a brief demonstration on how to enable the user preference to show a summary of unsigned reports on log out.

Perform the following to enable the Show Summary on Log out feature:

Launch the PowerScribe Client application and login with your credentials.
Click Preferences on the Menu bar.
Click the Preferences tab.
Click the check box related to the option Show Summary on Log out so a check mark appears in the box.
Click OK to save changes and exit.

Now, when the user has unsigned reports and logs out of the system, the user will see a message box indicating there are x number of unsigned reports are awaiting signature or approval.

_______________back to top_______________

Did you know there is an iSupport KB article on how to address recognition issues encountered with PowerScribe V5.x?

This article provides a wealth of information to assist a PowerScribe administrator with troubleshooting a user's recognition accuracy, including information about:

Why you shouldn't delete the users profile or clear the user's cache.
Reasons why you should make sure your system is upgraded to version 5.0.1.72 or later.
How to clean up the user's word list.
How to properly add words to recognized as headings.
How to optimize the user's preferences.
How to properly train a word or phrase.
How to properly name a shortcut.
How to address Number / Date recognition errors.
How to properly dictate dates.

To view this article, log into iSupport and search for solution #14424: How to address recognition issues with PowerScribe V5.x. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

_______________back to top_______________

Did you know how to fix headings that are not being formatted properly?

Due to a defect in the way the headings are added to the users Language Model (LM) during log in, the system is not recognizing words set up as headings. Therefore, the formatting defined in the customization profile is not working as expected.

Perform the following to fix this issue:

Have Nuance's technical support team apply an updated Service Pack for Headings.
NOTE: You must be running versions 5.0.1.44, 5.0.1.45 or 5.0.1.51 to have this service pack applied. If you are using a lower version, you must first upgrade to 5.0.1.51.
Create a Customization Profile and assign it to ALL providers. Configure the headings selection as you require.
Add words, you would like the providers to use as headings, to the word list under SYSTEM user.

Words need to be in lower case
Category must be heading
No punctuation

Header Image

Delete any words previously added by the administrator or provider as headings which were voice trained, have punctuation, or have capitalization.

For more information about fixing headings, log in to iSupport and search for solution #16087: Fixing Headers that are not being recognized properly. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

iSupport What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 10365: PowerScribe for Radiology What's New Documentation.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

Fixed Image What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

15133 Submitting a Radiology Enhancement Request via Oracle
14992 Things to check before sending a PowerMic in for repair
13387 Service Packs, Patches, and Fixes
12231 Do you have any information about how Products and Services support the HIPAA Security Rule?
10129 PowerScribe for Radiology User Documentation
12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software?

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

Contact Support Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.