eTIPS

Did you know you could use the "Resume With" voice command to quickly re-dictate from a defined point forward?

PowerScribe has a voice command that allows a provider to quickly re-dictate content. For example; if an undesirable portion of a sentence was dictated, you could quickly go back to a specific word or phrase within the sentence and re-dictate the content from that point forward. This is accomplished by using the "Resume With" voice command followed by the last word or phrase you would like to resume dictation after.

Click the play button on the following eTIPS video image for a brief demonstration on how to use the "Resume With" voice command.

Here's an example of how to use the "Resume With" voice command:

Dictate: The patient is a 35-year-old male who presented to ER complaining about abdominal pain.

Problem with sentence: the patient is actually a 45-year-old male who was complaining about chest pain.

Solution: Dictate, "Resume with patient" followed by, "is a 45-year-old male who presented to the ER complaining about chest pain."

Result: The patient is a 45-year-old male who presented to the ER complaining about chest pain.

_______________back to top_______________

Did you know you could use voice commands or the tool bar to control capitalization of dictated content?

PowerScribe offers the following for controlling the capitalization of a word or phrase by either dictating voice commands or clicking buttons on the tool bar, including:

• AB (All Caps): All letters in the selected words are capitalized. (You can also use the voice command "All Caps That.")
• ab (All Lowercase): All letters in the selected words are lowercase. (You can also use the voice command "No Caps That.")
• Ab (Initial Caps): First letter in each selected word is capitalized. (You can also use the voice command "Caps That.")

_______________back to top_______________

Did you know you could use the Clear Format button in the Shortcut Editor to change the text color back to black?

If you use a color for your dictation background and text, other than black on white, and copy some text from your report to create a shortcut, your text might be difficult to see in the Shortcut Editor window, depending on the color of your text. You can use the Clear Format button in the Shortcut Editor to change your text color back to black, which makes it easier to view.

back to top

What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution #10365: PowerScribe for Radiology What's New Documentation.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

back to top

What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution #13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

back to top

iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• #10129 PowerScribe for Radiology User Documentation
• #14119 eTIPS Newsletter Archive - PowerScribe
• #14417 eTIPS Video Library for PowerScribe
• #16419 Window only appears when maximized
• #15974 Considerations for Successful Implementations of VMware Environments for Powerscribe

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

back to top

Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

back to top

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

back to top