eTIPS

Did you know how to fix an issue where the report queue shows one open report but no reports are listed?

If a radiologist reports an instance where the Open Reports Queue shows, "My open reports: 1" and there are no reports available in the list, this can be easily fixed by a Nuance's technical support team member.

The image below shows the reports tab with no reports listed; however, the setting "My open reports: 1" is clearly seen at the top.

The problem occurred because the last report didn't get enough time to complete the entire sign-off process before the PowerScribe dictation client application was closed. This issue is easily resolved by calling our Nuance Technical Support team where an analyst or engineer can access the SQL database and reset the properties of the report.

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Did you know there are scale and zoom settings to allow for adjusting the PowerScribe window to accommodate large or high definition monitors?

The zoom setting controls the size of the speech-recognized (or draft) text displayed. The scale setting increases or decreases the overall size of the buttons, tabs, labels, etc., which are found in the main dictation window.

Click the play button on the following eTIPS video image for a brief demonstration on how to use the Zoom and Scale features.

The Scale and Zoom settings are accessed from within in the PowerScribe Dictation window by clicking the Preferences link on the menu bar. When the Preferences dialog box appears, click the Preferences tab. In the Edit Screen Attributes area of the Preferences tab, you will find the zoom and scale settings.

Note: When making changes to the Scale settings, you must log out and then log back in for the changes to appear.

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Did you know there are parameter settings you can adjust to more efficiently extract eXposure™ Radimetrics information?

The PowerScribe default setting for Time interval to pull the data is 5 minutes. This setting is specific to when Radimetrics information is extracted from eXposure™. The PowerScribe default setting for Maximum Number of tries to get radimetrics information is 5 retries. The combination of these settings is how you can fine-tune the extraction of eXposure™ radimetrics information. These settings can be changed to a desired value by the PowerScribe system administrator, as follows:

Time Interval to pull the data setting:

1. Login to the PowerScribe Admin Portal.
2. Navigate to Systems > Parameter Settings.
3. Expand PowerScribe > Categories > Dosage.

   

4. Change the value for Time Interval to pull the data to your desired setting.

Maximum Number of tries to get Radimetrics information setting:

1. Login to the PowerScribe Admin Portal.
2. Navigate to Systems > Parameter Settings.
3. Expand PowerScribe > Categories.
4. Use the following combination of keystrokes to show the hidden parameters.
   Ctrl + Shift + Right-Click on the System folder.
5. Expand the Hidden folder.

   

6. Change the value for Maximum number of tries to get Radiometrics information to your desired setting.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution #10365: PowerScribe for Radiology What's New Documentation.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution #13387: Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• #12231 Do you have any information about how Products and Services support the HIPAA Security Rule?
• #14649 Configuring the system to more accurately interpret dates when dictating a two digit year
• #10129 PowerScribe for Radiology User Documentation
• #10365 PowerScribe for Radiology What's New Documentation
• #12244 Remote Diagnostics Whitepaper
• #12626 Setting to Correct Screen Flicker On Centricity PACS Enabled Workstations
• #12840 Server / System does not see all RAM
• #13387 What's Fixed
• #13926 Change speaker's accent in PSSDK 3.x and Powerscribe 5.x
• #14116 Remote Diagnostics - Nuance upgrading SSL to 2048-bit Root Certificate Authority
• #14422 Client will not load with Windows 7 or Vista
• #14452 Security Settings that will prevent the PowerScribe v5 Client Applications from Operating Correctly
• #14699 Did you know there is a Customer Technical Administration guide to aid administrators with setup, maintenance, troubleshooting and optimization features?
• #14874 Agency Service Fails CEN Check In On Windows 2008 Server
• #15974 Considerations for Successful Implementations of VMware Environments for PowerScribe
• #16185 The Auto-Format Customization settings that have an impact on the speech recognition accuracy of dictated dates and numbers
• #16338 Video - Configuring user preferences to show a summary of unsigned reports on log out.
• #16463 eTIPS Video Library for PowerShare Network
• #14119 eTIPS Newsletter Archive - PowerScribe

To see the details of any item on the above listing, simply log in to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member. You will also learn how to access and log into iSupport, configure your iSupport profile, search our knowledge base for solutions, manuals and quick reference materials, and how to use iSupport to submit a request for service.

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Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe for Radiology customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe for Radiology Support.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe for Radiology customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe/index.htm/index.htm

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Click here to reply to this email with your comments or suggestions.

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