PowerScribe 360 Reporting eTIPS from Nuance Healthcare

January 2014, Volume 4, Number 1

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: Disabling the alternate written form of a spoken word.

eTIP 2: Verifying that the PowerScribe 360 | Reporting system is configured with a path that points to a new Critical Results URL by June 15, 2014. See eTIPS Video.

eTIP 3: Nuance iSupport Knowledge Base Solutions that are merged into the PowerScribe 360 | Reporting Help files.

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eTIPS

Did you know you could disable the alternate written form of a spoken word?

When a radiologist dictates a phrase or sentence and the written form of a particular word within the phase or sentence is not as expected, the Radiologist can change the written form for the given word. In addition, words may also have an alternate written form enabled, which allows the system to choose from two or more written forms for a spoken word. In some cases, the radiologist would not like the alternate form of a spoken word to populate the report. This commonly occurs with words such as "limited" and "established," where these words also include an alternate word form by default. Meaning, the word "limited" may populate in a report with its written form "limited" or its alternate written form "Ltd."

For example; A radiologist dictates the phrase, "Limited examination due to..." and the system populates the report with "Ltd. examination due to..." The speech recognized text populated the report with the alternate written form "Ltd." The radiologist would prefer that the system populate her reports with the written form "limited" and never choose the alternate written form "Ltd."

This issue is easily resolved by disabling the alternate written form for the word "limited," which will prevent the system from choosing "Ltd."

The following describes how to disable the alternate written form of a spoken word, in this case, the word "limited:"

Launch the PowerScribe 360 | Reporting client application and login with self-edit credentials.
On the Menu bar, click Speech > Vocabulary Editor.
Search for the word limited.
Highlight the word limited and click Properties. A Word Properties dialog box will appear.

Written Form

In the Alternate Form group, uncheck the Use alternate written form 1 option.
Click OK to return to the vocabulary editor.
Exit the Vocabulary Editor.

For more information about using the vocabulary manager, login to iSupport and search for solution #14686: PowerScribe 360 | Reporting User Documents. Click the link related to document "L-3624-001 - System Administrator Guide v2.0." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Did you know the PowerScribe 360 | Reports system needs to be configured with a path that points to a new Critical Results URL by June 15, 2014?

As a result of Nuance's branding change from Veriphy to PowerScribe 360 | Critical Results, Nuance will be phasing out the https://veriphy.vocada.com URL that is used to accomplish an integrated workflow between Nuance's PowerScribe 360 | Reporting and PowerScribe 360 | Critical Results systems.

The PowerScribe 360 | Reporting system configuration settings related to the PowerScribe 360 | Critical Results integration will be impacted by this change. Specifically, the configuration settings that include a path pointing to the https://veriphy.vocada.com/ URL will no longer work as of June 15, 2014. In order to avoid an interruption in Critical Results workflows, these settings need to be modified so the paths are pointing to the new URL, https://ps360criticalresults.com/, before June 15, 2014. After this date, your system will no longer function as appropriate unless this new path is in place.

IMPORTANT: In addition to modifying the path configured in the PowerScribe 360 | Reporting system, make sure to work with your IT department to ensure traffic to and from this new URL, https://ps360criticalresults.com, is allowed.

Click the play button on the following eTIPS video image for a brief demonstration on how to verify that your PowerScribe 360 | Reporting system is properly configured with the new path.

Perform the following to verify that your system settings are configured with the correct path to the new PowerScribe 360 | Critical Results URL, and, if necessary, change it:

Login to the PowerScribe 360 | Reporting Admin Portal.
On the Menu bar, click the drop-down arrow and select the Setup menu option.
On the Setup menu bar, click the System link.
Click the Configuration link.
In the System Configuration dialog, click the Other Services folder.

CR URL

Verify that the beginning of the path in the Critical Results Service URL text box matches the New path defined below. If not, replace the first part of the Old path, defined below, with the New path, also defined below.
Do not delete or make any changes to the rest of the path.

OLD: https://veriphy.vocada.com/
NEW: https://ps360criticalresults.com/

Verify that the beginning of the path in the Critical Results Dashboard URL text box matches the New path defined below. If not, replace the first part of the Old path, defined below, with the New path, also defined below. Do not delete or make any changes to the rest of the path.

OLD: https://veriphy.vocada.com/
NEW: https://ps360criticalresults.com/

IMPORTANT: Again, make sure to work with your IT department to ensure traffic to and from this new URL, https://ps360criticalresults.com, is allowed.

If you would like assistance with verifying that the PowerScribe 360 | Reporting and PowerScribe 360 | Critical Results integration settings are configured correctly, login to iSupport and submit a service request or call Nuance's PowerScribe 360 | Reporting Technical Support team at (800) 833-7776

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Did you know Nuance merged various iSupport Knowledge Base Solutions into the PowerScribe 360 | Reporting Help files?

The PowerScribe 360 | Reporting Client Application and Admin Portal Help files now include various iSupport Knowledge Base (KB) solutions beginning in version 2.0.

PowerScribe 360 | Reporting help files are available to assist the user with configuring and using the application, along with information related to resolving system behavior issues.

The help files are easily accessed in both the PowerScribe 360 | Reporting Client application and the Admin Portal by performing the following:

PowerScribe 360 | Reporting Client Application Help

Launch the PowerScribe 360 | Reporting Client application and login with your credentials.
On the Menu bar, click Help > Help Topics. The PowerScribe 360 | Reporting Client Help window appears, as shown below.

PS360R Cient Help

PowerScribe 360 | Reporting Admin Portal Help

Launch the PowerScribe 360 | Reporting Admin Portal and login with your credentials.
On the Menu bar, locate and click the icon to access help. This icon is available on all screens where help is available. When clicked, it will open the help file and automatically navigate to the related help topic. The image below shows the help window.

PS360R Admin Help

iSupport What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: PowerScribe 360 | Reporting What's New Documentation. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

Fixed Image What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software?
13910 Hardware Specifications for PowerScribe for Radiology, PowerScribe 360 | Reporting and RadWhere
14686 PowerScribe 360 | Reporting User Documentation
16268 How does SYNCH work between PS360 | Reporting and PS360 | Critical Results
13387 Service Packs, Patches, and Fixes
16255 Connecting PS360 to Multiple Servers

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

Meet Natasha White

Natasha White is a support Engineer for the Diagnostic Technical Support team at Nuance. Natasha works with internal and external customers providing technical and operational support as well as on site field support as needed. Natasha is continuously focused on ensuring our customers are achieving the highest level of satisfaction with their Nuance Products and support.

Outside of Nuance, Natasha enjoys spending time with her family, traveling, walking, reading, and attending social and community activities. Natasha is always cheerful and maintains a positive outlook on life.

Contact Support Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe360-reporting/index.htm

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.