PowerScribe 360 Reporting eTIPS from Nuance Healthcare

February 2014, Volume 4, Number 2

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

eTIP 1: IMPORTANT new antivirus exclusions that will need to be set in your antivirus application to ensure PowerScribe 360 | Reporting is running at an optimal level.

eTIP 2: Editing a radiologist's or editor's AutoText by logging into the system with an administrative user account.

eTIP 3: Navigating to different fields within a self-edit report by using voice commands. See eTIPS video.

Click here to meet Monroe Collins.

With all that's going on in healthcare, it's not what you know or whom you know – it's both. And there's no better place to expand both your knowledge and your network than at Nuance's Conversations Healthcare 2014.

Networking is too important to be left to chance, so we've carved out time specifically for you to network with your peers and trade best practices.

Exchange best practices; discuss product strategies and roadmaps with Nuance Healthcare executives, product managers and peers to get more value from your Nuance solutions.
Network with radiology directors, administrators and radiologists.
Hear from Nuance diagnostics experts, and discuss with your peers how to maximize your investment in Nuance technology and utilize the latest offerings.
Hear and share best practices for using Nuance solutions to maximize radiologists' productivity and improve service to referring physicians with Nuance solutions
Obtain ASRT CEU credits.

You can do it all at Conversations Healthcare 2014.

Learn a lot and build your network a lot more with…

Informal opportunities to network with peers attacking the same problems you're grappling with in different ways.
Structured networking featuring short, one-on-one conversations with colleagues in similar provider organizations, dealing with similar challenges
Education Tracks, with practical tips for IT solutions that you can apply immediately after the conference.

Register today and network your way to success in 2014.

Conversations Healthcare 2014 will be held April 6-9, 2014 at the Arizona Grand Resort and Spa, Phoenix, AZ.

eTIPS

Did you know there are new antivirus exclusions that need to be set in your antivirus application to ensure PowerScribe 360 | Reporting is running at an optimal level?

Most antivirus programs implement a real-time scanning feature that, unless properly configured, can interfere with the normal operation of PowerScribe 360 | Reporting V1.x and V2.x with the Dragon speech engine. Setting the antivirus exclusions correctly for the PowerScribe 360 | Reporting application installed with Microsoft Windows 2003 or Windows 2008 Servers operating systems (OS), and Client Workstations with XP or Windows 7 OS, can help to eliminate the following conflict issues:

Latency at log in or log out
Latency when opening a report
Latency when signing a report
Workstation appears locked up / hung
User profiles / language models not processing properly
Server CPU utilization consistently high

The best practice to prevent interference of PowerScribe 360 | Reporting with an antivirus program is to set the proper exclusions for Windows 2003, Windows 2008 servers, and Client Workstations with XP or Windows 7 OS installed.

For detailed information about the exact antivirus exclusions you need to configure for your PowerScribe 360 | Reporting system, log in to iSupport and search for solution #14686: PowerScribe 360 | Reporting User Documentation. Click the link for the document related to your current version of software:

Version 2.X - P36A037: Antivirus Exclusions for PowerScribe 360 | Reporting V2.x with the Dragon speech engine.
Version 1.X - P36A036 — Antivirus Exclusions for PowerScribe® 360 | Reporting V1.x with the Dragon speech engine.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

_______________back to top_______________

Did you know an administrative user could edit a radiologist's or editor's AutoText?

Administrative users can edit a radiologist's or editor's AutoTexts by logging into the client application with their administrative user id.

Perform the following to edit AutoText by using an administrative user id.

Log in to the PS360|R Client with your administrator account.
Click Tools > AutoText Editor.

Toolbar

Browse for the user account.

Autotext Image 2

Double click the AutoText and click Yes to confirm the edit.

Autotext image 3

Edit as needed and click the Save icon when finished.

As a reminder, you can also export and import AutoTexts from the PS360|R Admin Portal.

For additional information about exporting and importing AutoTexts, log in to iSupport and search for solution #14686: PowerScribe 360 | Reporting User Documentation. Click the link for the document related to your current version of software:

L-3624-003 - System Administrator Guide v2.0
L-3344-008 - System Administrator Guide v1.5
L-3344-004 - System Administrator Guide v1.1
L-3319-004 - AutoText for Providers Quick Reference - All Versions

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

_______________back to top_______________

Did you know you could navigate to different fields within a self-edit report by using voice commands?

During the course of dictating a report, you may find yourself in an area where you will need to use the mouse or keyboard to move to the next desired location to continue dictating the report. In addition to using the mouse or keyboard, you can use voice commands to move to different fields located within the report. For example; suppose you are dictating content into the Impression section of the report and noticed that you have not dictated the comparison date. Simply say, "Field Comparison" to go directly to the comparison section of the report.

Fields are typically defined in a report template to simplify dictation and to provide continuity of reports. You can navigate to the different fields by using the following voice commands.

Next field will move the cursor down to the next field in the report
Previous field will move the cursor up to the prior field in the report.
Field followed by the Field Name will move the cursor to that specific named field.

Click the play button on the following eTIPS video image for a brief demonstration on how to navigate to different fields by using voice commands.

For additional information about using voice commands to navigate to different fields, log in to iSupport and search for solution #16337: Video - Navigating to different fields within a self-edit report by using voice commands.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may become a member.

iSupport What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14782: PowerScribe 360 | Reporting What's New Documentation. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

Fixed Image What's Fixed

To view an expanded What's Fixed listing, by product version, please login to iSupport and search for solution 13387 "Service Packs, Patches, and Fixes." If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

If you are experiencing one or more of the issues described in the What's Fixed listing, please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

16320 DMNE 2.1 'Command Sets' Feature Overview
16277 DMNE 2.x Speech and License Usage Reporting Metrics
16297 Nuance iSupport Knowledge Base Solutions that are merged into the PowerScribe 360 | Reporting Help files.
16298 PowerScribe 360 | Reporting 2.0 System Health Checks
15228 PowerScribe Critical Event Notification Error 2013 - Disk Is At Or Near Capacity
15190 Special Characters Not Uploading Correctly To RIS
15221 PS360 Approved Headsets
15138 PowerScribe 360 | Reporting - Montage Backup
15134 PS360 Unable To Install Dragon Speech File
15084 PS360 | Reporting Provider Tutorials
14880 SUS Functional Specification: Event Logging
14992 Things to check before sending a PowerMic in for repair
14997 PowerScribe 360 Fails to Launch When Using Kensington Track Ball
14677 Integrating PS360 Reporting and PS360 Critical Results
14691 PowerScribe360 installWeb.bat Indicates a Pending Reboot After Rebooting
14730 Did you know PowerScribe 360 | Reporting has features allowing a Site Administrator to verify the Speech Utility Server (SUS) is working correctly?
14782 PowerScribe 360 | Reporting What's New Documentation
14872 Using PowerScribe 360 | Mobile Radiologist
14635 Did you know that in order for a provider to get prompted for a peer review, the peer review interval of relevant prior reports must be reached?
14638 Do you know there are requirements for an ordering clinician to be available in PowerScribe 360 when integrated with Critical Results?
14650 What fields can I use for Physicians' names on a report/fax in PowerScribe 360?
14667 PowerScribe 360 Health Check
14581 How to reset Dictation client GUI back to default
14632 Did you know that you can add words to your voice file profile vocabulary in PS360|R by using existing documents?
14421 eTIPS Video Library for PowerScribe 360 | Reporting
14363 Recommendations for ACO and LMO Configuration
14406 No audio recording devices installed
14415 eTIPS Newsletter Archive - PowerScribe 360 | Reporting
14183 PowerScribe 360 | Reporting Antivirus Settings
14230 Best Practices for Speech Recognition
14232 Using Assisted Diagnosis
13387 Service Packs, Patches, and Fixes
12231 Do you have any information about how Products and Services support the HIPAA Security Rule?
12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software?
14686 PowerScribe 360 | Reporting User Documentation

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

Meet Monroe Collins

Monroe Collins is a support engineer for the PowerScribe 360 | Reporting technical support team at Nuance. Monroe assists customers with operational and technical issues, and is continuously focused on ensuring our customers are achieving the highest level of satisfaction with their PowerScribe 360 | Reporting system.

Outside of Nuance, Monroe is a roller coaster fanatic, the scarier the better. He also enjoys building, fixing and optimizing computers when time permits.

Contact Support Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe360-reporting/index.htm

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.