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July 2014, Volume 4, Number 7

Greetings!

Nuance is pleased to present you with this edition of eTIPS where you will find tips about:

    eTIP 1: Retrieving a report that is listed in the Pending Correction Queue.

    eTIP 2: Configuring the system to ensure that a phrase beginning with "intra" is correctly written.

    eTIP 3: Community Forum and Social Media Resources that are available to PowerScribe 360 | Reporting Customers.

Click here to meet Balal Safdar.

Click here to read about a new DNS patch that was just released for PowerScribe 360 | Reporting version 2.5, 2.0.1, 2.0 and 1.5.2.

Webinar Series

eTIPSeTIPS

Did you know you could retrieve a report that is listed in the Pending Correction Queue?

Once you open a report in PowerScribe 360 | Reporting, the system automatically locks the report to prevent more than one user from working on the same report at the same time. However, you can retrieve an unlocked report from your Pending Correction Queue.

Click the play button on the following eTIPS video image for a brief demonstration on how to:

  • Retrieve an unlocked report to edit
  • Attempt to retrieve a locked report
  • How to tell at a glance whether a report is locked.

eTIPS Video Image

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Did you know you could configure the system to ensure that a phrase beginning with "intra" is correctly written?

When dictating phrases in the PowerScribe 360 | Reporting client application that include the word "intra," the system sometimes places the following word right next to the word "intra" without a space between them. For example; when dictating the phrase, "intra and extrahepatic" the result appears as "intraand extrahepatic." Although "extrahepatic" is a word, "intraand" is not and will need to be corrected. To avoid this from happening to begin with, you can make a few changes in the vocabulary editor.

Perform the following to access the vocabulary editor to make a few changes that will allow the word "intra" to work more efficiently.

  1. Log in to the PowerScribe 360 | Reporting client application.
  2. On the Menu bar, click Speech > Vocabulary Editor.
  3. In the Vocabulary Editor dialog, type intra in the Written Form text box.
  4. Vocabulary Editor 1

  5. In the result list, click the word intra- to highlight it.
  6. Click the Delete button to remove from the vocabulary.
  7. In the result list, click the second instance of the word intra-, and then click the Delete button to remove it.
  8. In the Written Form text box, type the word intra (in lower case) and click the Add button.
  9. Vocabulary Editor 2

  10. Click the Close button to exit the Vocabulary Editor.

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Did you know there is a Community Forum and Social Media Resources available to PowerScribe 360 | Reporting customers?

The following resources are available to PowerScribe 360 | Reporting customers who are interested in sharing and obtaining product information.

Listserv Community Forum

The PowerScribe 360 | Reporting Listserv mailing list is an electronic community that allows PowerScribe 360 | Reporting customers to send email messages or announcements to every person in the list at once. The purpose of this mailing list is to provide a forum for our customer members in which to have open discussion and share information regarding the operation and workflow of their PowerScribe 360 | Reporting system. We are pleased to provide this service so that our customers can create a network of colleagues - available anytime, anywhere. We have learned that our customers are happy to answer questions posed, as evidenced by multiple customer responses.

PowerScribe 360 | Reporting Customers can enroll in the PowerScribe 360 | Reporting Listserv either during their initial welcome interview with our Customer Relations staff, or by emailing us at Customer.Loyalty@nuance.com and requesting to be enrolled.

The text below is sent to customers who have expressed a desire to enroll at the time of their welcome interview:

“You are now enrolled in the PowerScribe 360 | Reporting Listserv in regular mode 'real time.'"

There are two (2) options for receiving Listserv posts via email:

  • Regular Mode - which is “real time,” meaning when anyone from the group posts, you will receive the posts immediately.
  • Digest Mode - which is one email at end of the business day with all topics posted that day for you to pick and choose which topics are relevant to read.

At any point, if customers would like to change to Digest Mode, please contact us at Customer.Loyalty@nuance.com.

Customers can also:

  • Sign up to search the Listserv archives to review prior posts
  • Temporarily suspend receipt of Listserv emails while out of the office for a prolonged period
  • Unsubscribe
  • Review our Listserv usage tips

Once enrolled in the PowerScribe 360 | Reporting Listserv, the Customer will automatically receive an instructional letter generated directly from Listserv.

Social Media Sites

Nuance Healthcare participates in many social media sites where you can get up-to-date information about our Products and our Company, including:

Facebook Image 
Click this image to navigate to the Nuance Healthcare -
Facebook web page

Twitter Image 
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Twitter web page

Blog Image 
Click this image to navigate to the Nuance Healthcare -
Blog, "For the Health of IT"

You Tube Image 
Click this image to navigate to the Nuance Healthcare -
You Tube site, "Save the Dr Note - Channel"

Linked In image 
Click this image to navigate to the Nuance Healthcare -
Linked in web page

eTIPS Newsletter ImageClick this image to navigate to the Nuance Healthcare -
eTIPS Newsletter subscription page where you can learn about eTIPS, change your eTIPS subscriptions, or subscribe with a new email address

NOTE: You can refer to the right margin of any eTIPS newsletter to quickly access these social media sites at any time.

To learn more and to keep current with any changes to this topic, log in to iSupport and search for solution #14628: Did you know Nuance Healthcare participates in many social media sites where you can get up-to-date information about our Products and our Company?

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupportWhat's New

For a complete listing of all updates for all released versions, log in to iSupport and search for Solution #14686: PowerScribe 36 | Reporting User Documentation. Refer to the following documents:

  • L-3751-001: What's New in PowerScribe® 360 | Reporting, Version 2.5
  • L-3625-003: What's New in PowerScribe® 360 | Reporting, Version 2.0
  • L-3398-003: What's New in PowerScribe® 360 | Reporting, Version 1.5
  • L-3491-001: What's New in PowerScribe® 360 | Reporting, Version 1.1

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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Fixed ImageWhat's Fixed

Nuance is pleased to announce a new DNS patch (version 12.52.150.32) that includes many fixes to the PowerScribe 360 | Reporting system. This patch can be applied to PowerScribe 360 | Reporting version 2.5, 2.0.1, 2.0 and 1.5.2 systems. Here are some highlights of what's included in the patch.

Client Admin Utility

  • Updated utility to enable the user to include the DNS Patch installer to the client deployment configuration file.
  • Updated signing certificate component used when building the PS360|R client installer cab.
  • Updated dragon.conf file to support DNS v12.52.150.32.

Reporting Client Installer

  • Updated installer setup.exe to support running DNS patch installer.

Dragon SUS

  • Corrected an issue with the Audio Setup Wizard in that it was not allowing the new setting to stick upon completion of the wizard.
  • Improvements were made to the spell out of single digit numbers at the beginning of sentences.
  • Corrected an issue where "AC joint" would appear as "before meals joint."
  • Corrected an issue where ".0" was added after a cardinal number in measures.
  • Corrected an issue where "post" was concatenated with a following word.
  • Corrected an issue where month and day was inverted when the user dictated dates with a slash.
  • Corrected an issue where "Minutes" abbreviated as "m" in a number range.
  • Corrected an issue where an extra space was added to a fill-in field that included a default value.
  • Corrected an issue where Outcast DRA files were getting created during ACO.
  • Corrected an issue where the audio from the prior report was incorrectly included in the subsequent report.
  • Corrected an issue where a warning message would lose focus and allow any actions in the client.
  • Updated SUS max DNS version to support current and future DNS releases.

To view an expanded What's Fixed listing, please log in to iSupport and search for Solution #14686: PowerScribe 360 | Reporting User Documentation. Click the link that represents your current version of software.

  • P36A047 - PowerScribe® 360 | Reporting Release Notes Version 2.5

  • P36A046 - PowerScribe® 360 | Reporting Release Notes Version 2.0.1

  • P36A045 - PowerScribe® 360 | Reporting Release Notes Version 2.0
  • P36A048 - PowerScribe® 360 | Reporting Release Notes Version 1.5.2

If you are experiencing one or more of the issues described in the What's Fixed listing and would like to be updated to the corrected release. please submit a service request to Nuance Healthcare Solutions Global Support Services through iSupport or by calling (800) 833-7776.

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupportiSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

  • #14686 PowerScribe 360 | Reporting User Documentation
  • #14415 eTIPS Newsletter Archives - PowerScribe 360 | Reporting
  • #16246 PowerScribe 360 Version 1.x to 2.x upgrade training and project management offering from Nuance Healthcare's Professional Services Diagnostic team
  • #12231 Do you have any information about how Products and Services support the HIPAA Security Rule?
  • #14406 No audio recording devices installed
  • #14415 eTIPS Newsletter Archives - PowerScribe 360 | Reporting
  • #14421 eTIPS Video Library for PowerScribe 360 | Reporting
  • #14581 How to reset Dictation client GUI back to default
  • #14635 Did you know that in order for a provider to get prompted for a peer review, the peer review interval of relevant prior reports must be reached?
  • #14638 Do you know there are requirements for an ordering clinician to be available PowerScribe 360 when integrated with Critical Results?
  • #14650 What fields can I use for Physicians' names on a report/fax in PowerScribe 360?
  • #14686 PowerScribe 360 | Reporting User Documentation
  • #14723 Naturally Speaking appears to be running Windows compatibility mode message appears when launching
  • #14730 Did you know PowerScribe 360 | Reporting has features allowing a Site Administrator to verify the Speech Utility Server (SUS) is working correctly?
  • #14827 Did you know you can submit a product enhancement request?
  • #15010 PowerScribe 360 Technical Documentation and Manuals
  • #15101 PowerScribe 360 Reporting 1.x and 2.x - Convert System from Non-SSL to SSL
  • #15190 Special Characters Not Uploading Correctly To RIS
  • #15951 Orders are not getting passed to PowerScribe 360 | Reporting
  • #16183 Customizing the PowerMic II button from within the PowerScribe 360 | Reporting Dictation Client
  • #16200 Nuance University Registration and Enrollment
  • #16288 Video - How to Create a start template to auto-populate content into a dictation.
  • #16293 Using the buttons on the PowerMic II to sign a self-edit report.
  • #16295 Video - How to modify speech formatting settings to prevent numbered lists from being unexpectedly created during dictation.
  • #16296 Disabling the alternate written form of a spoken word.

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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Meet Balal Safdar

Balal Safdar is a Support Engineer for the Diagnostic Technical Support Team at Nuance. Balal has a background in Radiology and Ophthalmology and has worked in the healthcare industry for quite some years. He is fluent in DICOM, Clinical PACS Administration, Medical Device Integration, Windows Servers amongst other things. He joined Nuance with a goal to provide excellent customer support for Nuance Products and to make sure our valued customers receive the highest customer satisfaction possible.

Outside of Nuance, Balal enjoys traveling the outdoors, meeting new people and experiencing new cultures. He is a huge sports fanatic and keeps up with Mixed Martial Arts, NFL, Boxing, MLB and NBA. Balal strives on building himself to emit positive energy and is very humorous in his nature.

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Contact SupportContacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe360-reporting/index.htm

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Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here
to reply to this email with your comments or suggestions.

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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