eTIPS

Did you know a radiologist can access a webpage to quickly learn how to fix a misrecognized word?

It is common for PowerScribe 360 | Reporting (PS360|R) users to experience a few words that, for some reason, get misrecognized often. PowerScribe 360 | Reporting has many tools to help fix these words or phrases and there is a webpage document, "How to Fix Misrecognized Words and Phrases in PowerScribe 360 | Reporting," that specifically focuses on what it takes to fix them.

The first topic of this webpage document, "Adjusting the Microphone Recording Level" focuses on how to make sure the recording level of your dictation is optimized before attempting to fix any misrecognized words. The next topic, "Tools Available to Fix Misrecognized Words and Phrases," discusses a number of tools that are available to the user to help fix misrecognized words and phrases, along with step-by-step instructions on how to use them. The next topic, "TIPS for Using the Tools to Fix Recognition Errors," provides important information about when and how to use the tools. The final topic, "Examples of Misrecognized Words and Phrases Reported by Users" includes a table of many misrecognized words and phrases that were reported by users and how these words and phrases where fixed for them specifically.

Although this is an iSupport solution requiring you to login to iSupport to see the solution, the solution provides a link to a "How to Fix Misrecognized Words and Phrases in PS360|R" webpage. When viewing the webpage, there is a link at the top of the webpage that will allow you to generate an email, which will automatically include a link to the webpage in the email body. You can send this email to a colleague or a radiologist who needs information to fix misrecognized words or phrases. The email recipient simply clicks the link that is included in the email to view the "How to Fix Misrecognized Words or Phrases in PS360|R" webpage in their internet browser.

To access the iSupport solution, log in to iSupport and search for solution number #16518 "How to fix Misrecognized Words and Phrases in PowerScribe 360 | Reporting." In addition, you can access the document directly by navigating your web browser to the following site:

https://isupportcontent.nuance.com/healthcare/16500/16518/PS360R-
Fixing-Misrecognized-Words.html

Be sure to click the link at the top of the webpage that allows you to email a link of this webpage to a colleague; or, click here to email the link to this webpage to a colleague right now.

_______________back to top_______________

Did you know you can say, "what can I say" at any point during the dictation of a report to see a list of available voice commands?

At any point during the dictation of a report, a radiologist can simply say, "what can I say" which will launch a dialog box with a list of voice commands along with a description for each. This feature provides a radiologist with a tool to learn more voice commands that can potentially increase their productivity or to recall a voice command that may have been forgotten.

For example: Radiologists often ask me how to quickly get to the end of the report after making a correction. Most users think the voice command is "end of report" but that's not correct. The correct voice command is "end of document" By saying "what can I say", the radiologist can quickly access the list of voice commands and refresh his or her memory on how to use the correct voice command to get to the end of the report.

Click the play button on the following eTIPS video image for a quick presentation on how to use the "what can I say" voice command.

_______________back to top_______________

Did you know Nuance has completed it's testing of the PowerScribe 360 | Mobile Radiologist and PowerScribe 360 | Mobile Clinician applications with the default Apple iOS 8.0.2 settings?  

Nuance has found no compatibility issues in testing. You may instruct interested users that they can now upgrade their devices that host these two mobile applications to iOS 8.0.2, if desired.

Please note that iOS 8.0.2 is the latest version supported by PowerScribe 360 | Mobile Radiologist and PowerScribe 360 | Mobile Clinician. Other, optional, Apple iOS 8.0.2 software patches have not been tested.

back to top

What's New

For a complete listing of all updates for all released versions, log in to iSupport and search for Solution #14686: PowerScribe 360 | Reporting User Documentation. Refer to the following documents:

• L-3751-001: What's New in PowerScribe® 360 | Reporting, Version 2.5
• L-3625-003: What's New in PowerScribe® 360 | Reporting, Version 2.0
• L-3398-003: What's New in PowerScribe® 360 | Reporting, Version 1.5
• L-3491-001: What's New in PowerScribe® 360 | Reporting, Version 1.1

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

back to top

What's Fixed

To view an expanded What's Fixed listing, by product version, please log in to iSupport and search for Solution #14686: PowerScribe 360 | Reporting User Documentation. Refer to the following documents:

• P36A047: PowerScribe® 360 | Reporting Release Notes Version 2.5
• P36A045: PowerScribe® 360 | Reporting Release Notes Version 2.0
• L-3398-003: PowerScribe® 360 | Reporting Release Notes Version 1.5

If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

back to top

iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• #14686 PowerScribe 360 | Reporting User Documentation
• #14827 Did you know you can submit a product enhancement request?
• #16518 How to Fix Misrecognized Words and Phrases in PowerScribe 360 | Reporting
• #13387 What's Fixed

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

back to top

Meet Paul Nemeth

Paul Nemeth is a Product Support Engineer for the Diagnostic Technical Support Team at Nuance. Paul has an extensive background in radiology and has worked in the healthcare industry for many years. He joined Nuance with a goal to provide excellent customer support for Nuance Products and to make sure our valued customers receive the highest customer satisfaction possible.

Outside of Nuance, Paul enjoys spending time with his family and extended family of friends. Paul is an avid fisherman who spends a lot of his time with his family fishing the intercoastal waterways of Florida. When time permits, Paul's family takes pleasure in hitting the road to explore the numerous attractions found here in Florida.

back to top

Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerScribe 360 | Reporting customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free 800 833-7776 via our "Say Anything" menu. So, at the prompt, simply say: PowerScribe 360 Reporting Support

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, Internet-based website at https://isupport.nuance.com. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started.

Nuance Depot Repair Service

Click here for a Web Form to submit a Depot Repair Service Request for Connexions Station (C-phone), Optic Mic, PowerMic, Philips Speech Mic, tape-based recording devices, digital recorders, etc. iSupport members can save time by simply logging in to iSupport and submitting a service request choosing "Depot" as the Request Type.

NOTE: There is no need to submit a Depot Repair Service Request on a PowerMic under a current Nuance Maintenance Contract. Call Nuance's Customer Account Management team at 800-339-7683 to get the broken PowerMic replaced. At the prompt simply say, "PowerMic Replacement."

Nuance Healthcare Technical Support

Additional information about how to contact Nuance's PowerScribe 360 | Reporting customer support team is available at the following Nuance Technical Support website:

http://www.nuance.com/support/powerscribe360-reporting/index.htm

back to top

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

back to top