eTIPS

Did you know you there is a solution to fix the Critical Results Desktop Application Log in Registration error?

When attempting to log in to the PowerScribe 360 | Critical Results Desktop Application, administrators may receive the error message shown below.

This message occurs when the Critical Results Desktop Application is pointed to multiple server locations.

Click the play button on the following eTIPS video image for a brief demonstration on how to fix this issue.

In order to fix this, follow these steps:

1. Locate the PowerScribe 360 | Critical Results icon, which is located in the system tray, and right-click it.



2. Click “Exit”



3. Click the Windows® Start button and select My Computer.
4. Click on your local disk, i.e C Drive.
5. Navigate to Program Files > Vocada > Veriphy Desktop.
6. Right-click the file veriphyregistration.licx and select Delete.
7. Click Yes to confirm deletion of the file.
8. Log in to the Critical Resutls Desktop Application.

The Desktop application should now allow you to log in without issue.

If you have any questions, please contact PowerScribe 360 Critical Results Support at 1-866-256-3178

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Did you know the PowerScribe 360 | Critical Results system will tell you that a notification has not been sent to a device?

When logged into the PowerScribe 360 | Critical Results Web, the Administrator may see a NQ notification located under the Stage title. This indicates that a notification was not delivered to that device.

Resolving a NQ (Notification in Queue):

1. Go to the PowerScribe | 360 Critical Results Support website by clicking the link below:
   https://ps360criticalresults.com/CriticalResults/Login.aspx
2. Log in to this site.
3. Select the Message Center tab in the top toolbar. You will see a column titled Stage, which is where you may see the NQ status on a message.

(NQ) = Notification in Queue

Resolution:

Wait up to four minutes to see if the notification gets delivered on its own. It shouldn't take any longer than 2-3 minutes once it hits the queue. Be sure to check that the address is correct. If not, manually resend the notification by clicking the Go button, located to the far right of the resend notification drop down.

If the message does not deliver after the resend, please contact Critical Results Support at 866-256-3178 to report the issue.

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Did you know you could sync physician data from PowerScribe 360 | Critical Results to PowerScribe 360 | Reporting?

The sync feature allows the administrator to extract provider information from the PowerScribe 360 | Critical Results system to populate the provider data table in PowerScribe 360 | Reporting. This is a ONE WAY update from PowerScribe 360 | Critical Results to PowerScribe 360 | Reporting.

The SYNC looks at the provider's hospital ID, matches the last name, and then pulls the following information:

• CR provider ID
• Work Phone
• Email
• Fax
• Street
• Street2
• Zip
• City
• State

If the field is blank or NULL in CR, it will not update the field in Reporting. So a null value in CR will NOT blank out the data field in Reporting.

An individual SYNCH occurs in the latest version of PowerScribe 360 | Reporting when the dictator selects a provider for a CR message, and the providers CR Provider ID in Reporting is null. In this case PowerScribe 360 | Reporting pulls the users info into the Reporting Provider data table and allows the Dictator to send them a CR message.

If you have additional questions, please contact Critical Results Support at 866-256-3178.

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Featured Webinar

The last complimentary webinar, Scheduling & Clinical Teams, focused on:

1. The purpose of a Clinical Team and its setup; adding & editing teams or devices, and assigning & removing team members.
2. The purpose, creation and editing of a schedule, as well as assigning it to an after-hours device.

The April PowerScribe 360 | Critical Results webinar, Critical Results for the Laboratory, takes a closer look at techniques and methods for:

• Message Creation,
• Notification,
• Retrieval, and
• Activity for Monitoring & Reporting Purposes.

Webinar Information:

Attending PS360 | Critical Results Webinars

CLICK HERE for details on how to enroll in a live session in Nuance University.

PS360 | Critical Results Webinar Program Recordings

Recordings of each session will be available within 48 hours of the completion of the live session. CLICK HERE for details on how to enroll in and view a recorded session in Nuance University.

Professional Services Diagnostic Education Management Team:

We are excited to bring this educational opportunity to you, our valued customer. For additional information or help with these webinars, please contact a member of the Professional Services Diagnostic Education Management team listed below.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution 14071: PowerScribe 360 | Critical Results What's New Documentation. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• 12300 What Microsoft Security Bulletins Impact Dictaphone Enterprise Speech System (DESS), PowerScribe 360, PowerScribe, and RadWhere Software?
• 13387 Service Packs, Patches, and Fixes
• 14827 Did you know you can submit a product enhancement request?
• 15930 Windows 7 workstations loses audio
• 16052 PS360 CR URLs
• 16268 How does SYNCH work between PS360 | Reporting and PS360 | Critical Results
• 16294 Getting notified when iSupport Knowledge Base solutions, of your choice, have been updated.
• 16321 How To Solve When The PowerScribe 360 Critical Results Desktop Application Produces a Registration Key Error
• 16322 How To Read Status Messages In PowerScribe 360 Critical Results

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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Contacting Support

Please call 1-866-256-3178 to contact Customer Support on the PowerScribe 360 | Critical Results CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on PowerScribe 360 | Critical Results message retrieval operations, message monitoring and profile updates. In addition, you may email Ordering Clinician profiles and device updates to the customer support team at PS360CRdata@Nuance.com.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com to view knowledge base solutions or to open a service request for non-urgent/critical issues. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Critical Results customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe-360-critical-results/index.htm

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