eTIPS

Did you know any alpha pager can be setup for use in PowerScribe 360 | Critical Results, even if the alpha pager’s carrier is not listed?

The PowerScribe 360 | Critical Results (PS360|CR) system allows users to setup any alpha pager as a device, even if the alpha pager's carrier is not listed in the carrier option. The user will need to know the proper gateway for this device so it can be properly set it up for use.

Click the play button on the following eTIPS video image for a brief demonstration on how to setup an alpha pager where the alpha pager's carrier is not listed.

Perform the following to setup an alpha pager where the alpha pager's carrier is not included in the carrier list:

1. Log in to the PS360|CR web application:
   https://ps360criticalresults.com/CriticalResults/Login.aspx
2. Click on the Directory tab and enter the physician's name.
3. When you have identified the physician, click on the name to access his or her user profile.
4. In the User Profile, scroll down to the Devices and Notifications section.
5. Click on the Add option and select the device type of Pager – Alpha
6. If the carrier you have is not listed in the Carrier drop-down list, select any random carrier.
7. Next, you will need to edit the pre-populated gateway in the Gateway field
• Example Pre-Populated Gateway (4695311602@archwireless.net)
• Changed to (4695311602@newgatewayenteredhere.com)
• Some hospitals may have a PIN associated with the pager numbers. If these are alpha pagers, you would follow the same steps as above while using the following format below:
       (12345@newgatewayenteredhere.com)
• Be sure to send a TEST message to ensure the notifications are being delivered to the paging device. If using the PIN method above, the results may vary depending on the facility.
8. When the carrier is updated, be sure to update the Notification Criteria section with the appropriate settings.
9. Click Save to return to the User Profile window.
10. Save the User Profile.

Note: This solution can also be used for Cell phone carriers not listed in the PowerScribe 360 | Critical Results system.

If you would like changes made or have additional questions, please contact your Account Manager or call PS360|CR support at 866-256-3178.

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Did you know any PowerScribe 360 | Critical Results user can reset their password through the PowerScribe 360 | Critical Results site?

Any physician using any of the PowerScribe 360 | Critical Results applications (Critical Results Web Tool, Desktop Application, and/or Mobile Application) who has forgotten his or her password, can simply request a password reset through the PowerScribe 360 | Critical Results site.

What do I do if I forget my password?

1. Open your internet browser and navigate to the following website:

   https://ps360criticalresults.com/CriticalResults/Login.aspx

2. On the Login page, click the Forgot your password link.
3. On the next screen, you will be asked to enter your email address.
4. The system will send you an email with a link to reset your password.
5. Access the email and click on the reset password hyperlink from within the email.
6. Follow the prompts to set up a new password.
7. Once you have reset the password, you will be able to log in to any of the PS360 | Critical Results applications (Critical Results Web Tool, Desktop Application, and Mobile Application).

Note: If you have forgotten your username, please contact PowerScribe 360 | Critical Results support at 866-256-3178 for assistance.

Note: A user must provision their account before having access to any of these applications (Critical Results Web Tool, and Desktop Application and Mobile Application)

If you would like changes made or have additional questions, please contact your Account Manager or PowerScribe 360 | Critical Results support at 866-256-3178.

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Did you know if you attempt to login many times without success you can get locked out of your account?

If a physician or administrative user attempts to log in to the PowerScribe 360 | Critical Results Web Tool too many times unsuccessfully, the system will lock the account. Once the account is locked, the account can no longer be accessed without being Unlocked first.

How do I unlock my account?

1. If you get locked out of your account, please contact PowerScribe 360 | Critical Results support for assistance at 866-256-3178 or contact your facility's PowerScribe 360 | Critical Results Administrator.
2. After your password has been Unlocked and you still don’t remember the correct password, use the “Forgot your password” option on the login page. If you don’t remember the proper username, please contact PowerScribe 360 | Critical Results support for assistance.

If you would like changes made or have additional questions, please contact your Account Manager or PowerScribe 360 | Critical Results support at 866-256-3178.

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What's New

For a complete listing of all updates for all released versions, login to iSupport and search for solution #14071: PowerScribe 360 | Critical Results What's New Documentation. If you are not an iSupport subscriber, click iSupport Timesaver for information about how you may get started with iSupport.

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iSupport is a Proven Timesaver

iSupport is an Internet based support site where you can search our dynamic knowledge base for answers to your questions, access our library of operational manuals and quick reference guides, view the latest product enhancements, and submit online requests for service.

iSupport Knowledge Base Content Update:
A number of important knowledge base articles have been added or reissued with updated information to iSupport, as follows:

• #14420 eTIPS Video Library for PowerScribe 360 | Critical Results
• #14689 Using PS360 Critical Results with PS360 Reporting
• #15205 Pre-requisites needed to add an ordering clinician
• #14395 PowerScribe 360 | Critical Results User Documentation
• #14071 PowerScribe 360 | Critical Results What's New Documentation
• #14122 eTIPS Newsletter Archive - PowerScribe 360 | Critical Results
• #16052 PS360 CR URLs

To see the details of any item on the above listing, simply login to iSupport and search for the article number that precedes each item.

Getting Started with iSupport
Registered iSupport members are able to use the full features of iSupport and submit online service requests. Click Getting Started with iSupport to view instructions on how to register to become an iSupport member.

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Contacting Support

Please call 1-866-256-3178 to contact Customer Support on the PowerScribe 360 | Critical Results CTRM system by Nuance. The customer support center is staffed 24-hours a day, 7-days a week to provide assistance on PowerScribe 360 | Critical Results message retrieval operations, message monitoring and profile updates. In addition, you may email Ordering Clinician profiles and device updates to the customer support team at PS360CRdata@Nuance.com.

On the other hand, save the call and access Nuance Healthcare's Support Center through our iSupport, internet-based website at https://isupport.nuance.com to view knowledge base solutions or to open a service request for non-urgent/critical issues. If you are not an iSupport subscriber, click here for more information and learn how you may get started.

Additional information about how to contact Nuance's PowerScribe 360 | Critical Results customer support team is available at Nuance's Technical Support website at http://www.nuance.com/support/powerscribe-360-critical-results/index.htm

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