PowerShare Network eTIPS from Nuance Healthcare

January 2015, Volume 2, Number 1

Nuance is pleased to present you with this edition of eTIPS, where you will find tips about:

eTIP 1: PowerShare eTIPS and how to sign up.

eTIP 2: Registering for PowerShare training.

eTIP 3: Recommended best practices for PowerShare maintenance.

Have Ideas? We would love to hear your ideas! If you have information about how we could make PowerShare better, please contact Michelle Sporleder at michelle.sporleder@nuance.com

eTIPS

Did you know what PowerShare eTIPS is and how to sign up?

PowerShare eTIPS is a monthly newsletter that contains helpful information for the PowerShare Network, Product Updates, and other exciting news.

To sign up, click here.

An archive of all PowerShare e-Tips can be found here.

NOTE: Consider taking a brief moment to forward this email to your colleagues so they have an opportunity to sign up as well.

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Did you know you can sign up for PowerShare training?

You can register for training by completing the online registration form here.

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Did you know the recommended best practices for PowerShare maintenance?

Maintenance

Performance	Task	Frequency
Purpose
Ensure Nuance PowerShare is operating efficiently and support efforts to optimize image-sharing at the facility.
Owner
• Hospital PowerShare Administrator
Phase
• Post-Implementation - Optimizing & Outreach It is recommended that maintenance procedures be reviewed immediately following the 'Go-Live' of PowerShare and be referenced and implemented according to the best practice frequency recommendations included below.
Maintenance Best Practices
Performance	Monitor RAM and HD space to ensure it meets or exceeds recommendations based on your Study Volume.	Monthly
Performance	Monitor Internet Speed to ensure it meets or exceeds recommendations based on your Study Volume.	Monthly
Performance	Ensure antivirus is installed and scanning on a weekly basis; or more frequently based on facility requirements. Ensure exceptions are in place for the PowerShare directories.	Weekly
Performance	Perform testing post Windows or Java updates.	As Needed
Performance	Review Accelerator Monitoring Tool to identify any transmission issues. (In Development)	Daily/Weekly
Audit	Review the HIPAA Audit Trail and ensure user activity complies with privacy policies.	Weekly
Analytics	Using Analytics Tool, review ‘Upload Pie-Chart’ to identify Outreach opportunities.	Monthly
Analytics	Using Analytics Tool, review ‘Upload-by-Modality Graph’ to identify workflow opportunities (Cardiology, Women’s Health).	Monthly
Analytics	Using Analytics Tool, review ‘Top Shared Viewers’ to identify physician automation opportunities.	Monthly
Workflow	Review Accelerator Channels to identify direct-send and direct-receive opportunities.	Monthly
Workflow	Review Auto-Share rules to identify opportunities to optimize transition of images.	Monthly

iSupport Product News

The following features have been added to PowerShare® Network for the November 2014 product update.

Create a New Facility Account for an Existing User: This feature allows a facility administrator or clerk user to switch between different accounts and perform functions based upon the role that they were assigned in each account.
Login Information, Account Settings, and Changing Facilities:
A drop-down menu next to your user name (in the upper right portion of the window) allows you to view your login details, click a link that opens your account settings window, or, if you belong to more than one facility, change facilities.
Manage Email Notification Rules:
You can now create a rule for some of the email notifications in the PowerShare Network Notification Preferences window.

Click here for more detailed information and step-by-step instructions on how use the new features included in the November upgrade.

Contact Support Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerShare Network customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free at (866) 809-4746. Altenatively, you can email us at support@nuancepowershare.com

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.