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June 2015, Volume 2, Number 6

Nuance is pleased to present you with this edition of eTIPS, where you will find tips about:

    eTIP 1: Uploading patient release forms when requesting images.

    eTIP 2: Creating new users under your PowerShare Facility Account.

    eTIP 3: Mass importing (invite) of physicians to your facility account.

NoteNOTE: If you do not currently have access to the features discussed in this month's E-Tips, please contact support or your outreach coordinator to discuss your current billing plan.

ImportantIMPORTANT: Keep up-to-date with the most current PowerShare news by clicking Product News!

 

eTIPSeTIPS

Did you know you can upload patient release forms when requesting images?

To upload patient release documents when requesting images from contacts on PowerShare, you will see the option to select a local document to upload on the second page of the request images workflow (study information) – see image below:

Upload Release Form Image

Supported file types: JPG, GIF, TIFF, DOC, PDF and PNG, less than 5MB.

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Did you know you can create new users under your PowerShare Facility Account?

As an imaging facility administrator, you can create additional users on your PowerShare account. This ensures that all HIPAA audit trails are maintained for unique user names, and to avoid sharing of generic user credentials.
 

NoteNOTE: Only the account owner can create, edit, and delete administrator accounts. Both owners and administrators can create, edit, and delete clerk accounts, and any facility user can create stat/temp accounts.

To add a new user:

  1. Click the Admin tab.
  2. Click the Manage Users icon.
  3. Click the Create New button.
  4. From the Type drop-down list, select either the Admin, Clerk, or Stat/Temp user type:
    • Admin users have full privileges and can perform all functions except for creating additional administrator users.
    • Clerk users can perform functions other than administrative ones.
    • Stat/Temp users are limited to uploading and viewing their own images. You can assign a 1 hour, 1 day, 2 day, 1 week or 2 week expiration to a Stat/Temp account.
  5. Enter the remaining information for the user (name, email, password, and so on).
  6. When finished entering the information, click Submit.

To edit an existing user:

  1. Click the Admin tab.
  2. Click the Manage Users icon.
  3. Click the Edit button (located on the right side of the user's information row) and revise the information for the user.
  4. When finished making your changes, click Submit.

To delete an existing user:

  1. Click the Admin tab.
  2. Click the Manage Users icon.
  3. Click the trash can icon (located in the right-most column of the user list) for the user you want to delete.
  4. At the prompt asking if you are sure you want to delete the account, click OK to delete the account, or click Cancel to take no action and return to the edit window.

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Did you know you can mass import (invite) physicians to your facility account?

Need to create/invite multiple new physicians' accounts from your PowerShare facility account? Check out the 'Import Physicians' feature, which allows you to import multiple physicians at the same time.

  1. First, create a CSV file by opening Excel (or notepad) and entering in the following data:
  2. First Name, Last Name, NPI, Email, 301, TO_FACILITY
  3. Example: Smith, John, 1234567890, john.smith@nuance.com, 301, TO_FACILITY

  4. Save this file as a .CSV using 'Save As'
  5. Click the Admin tab in your PowerShare account and select Import Physicians from CSV.
  6. Upload your file.

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iSupportPowerShare News

 

Upcoming Maintenance

We will conduct maintenance on our storage environment on June 28, 2015.  Details surrounding this scheduled maintenance are listed below.

When?
 
Sunday, June 28, 2015 from 10:00am until 6:00pm EDT

Which platforms will be affected?

What can I expect?
 
During this maintenance window, users may experience the following:

  • All access to prior studies will be unavailable
  • Facilities may continue to send new studies through the system without incident
  • All other services & functionality will remain unaffected and available for use
PowerShare Training

You can register for training by completing the online registration form here.

Best Practice Reminder

We recommend auditing your PowerShare users list on a weekly basis. Be sure to disable any users that should no longer have access (terminated employees, employees no longer needing access to PowerShare).

If you are not receiving our maintenance notification messages:

  1. Confirm that your email address is on the notification list and that the log shows the messages being successfully delivered to you by emailing support@nuancepowershare.com and opening a ticket.
  1. Check your spam/junk folder for the message. Set your spam/junk folder options to allow these messages to be delivered to your inbox.
  1. Add delivery@b2b-mail.net  to your whitelist
  1. Investigate with your email administration why the message is not making it to your inbox.
Have Ideas?

We would love to hear your ideas! If you have information about how we could make PowerShare better, please contact Michelle Sporleder michelle.sporleder@nuance.com

What are eTIPS and how do I sign up?

PowerShare eTIPS is a monthly newsletter that contains helpful information about the PowerShare Network, Product Updates, and other exciting news. To sign up, click here.

An archive of all PowerShare e-Tips can be found here.

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Contact SupportContacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerShare Network customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free at (866) 809-4746. Alternatively, you can email us at support@nuancepowershare.com

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Nuance Welcomes Your Feedback

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Thank you for taking time out of your busy workday to allow us this opportunity to keep you informed about Nuance Healthcare Solutions Global Support Services.

Sincerely,

Nuance Healthcare Solutions Global Support Services
Nuance Communications, Inc.

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