eTIPS

Did you know that administrators can delete images and/or reports?

Facility administrators can delete images and/or reports from their My Images tab on PowerShare.

Delete Images:

CAUTION: The delete images option permanently deletes all of the images associated with the study. If the study contains more than one image, you cannot pick which images to delete.

When you click Delete Images, the following dialog box opens, allowing you to delete or cancel.

From here you can either click Delete Image to permanently remove the image from the system, or click Cancel to return to the Image window without deleting the image.

Delete a Report:

CAUTION: The delete report option permanently deletes the report from the system.

Administrators can access the delete report option from the view report page.

When you click Delete Report, the following warning message window opens:

From here you can either click Delete Report to permanently remove the report from the system, or click Cancel to return to the report window without deleting the report.

_______________back to top_______________

Did you know you can add/update the logo displayed to your contacts?

When your contacts view your entry under their contacts tab, your logo / photo is displayed next to your name and address. The same image is displayed to new contacts when they search for you on PowerShare.

To update your logo, login and select the Account Settings link from the drop-down context menu, which is located next to the your name (see image above).

_______________back to top_______________

Did you know administrators should configure the anti-virus application to omit the Accelerator Gateway?

Administrators may need to configure their anti-virus applications to omit the Accelerator Gateway (AGW) installation folder from the list of files/folders monitored/scanned.

Add the following installation and temp folders to your AV exception lists:

<Installation Drive>\Nuance
%SYSTEMROOT%\system32\config\systemprofile\AppData\Local\Temp\agw\
%APPDATA%\Local\Temp\smrgw
%SYSTEMROOT%\system32\config\systemprofile\AppData\Local\Temp\agwdist

Note: Older AGW versions below 2.1.5 will also need <Installation Drive>\Accel

back to top

PowerShare News

What's New

The following new features have been added to PowerShare® Network for the September 2015 product release:

• Terms and Conditions Updates: Can accept new terms and conditions on mobile device.
• Browser Support: Internet Explorer 8 and earlier are no longer supported.
• Auto-Share Email Message Content: Message change for auto-share back messages to clearly identify them as an auto-share back instead of a new share.
• Mobile Applications: Updates to the iPhone mobile app, and first release of the Android mobile app.

For additional details about the new features included in the September 2015 product release, click here.

In addition to the new features described above, in last month's eTIPS edition we announced that our clinical viewer will change to Client Outlook's eUnity™ Viewer on September 11, 2015. Click the link below to take a look at the latest release notes for eUnity™.

E-Unity Product Release Notes (v4.1)

Upcoming Maintenance

There is no upcoming maintenance scheduled at this time.

If you are not receiving our maintenance notification messages:

1. Confirm that your email address is on the notification list and that the log shows the messages being successfully delivered to you by emailing support@nuancepowershare.com and opening a ticket.
2. Check your spam/junk folder for the message.  Set your spam/junk folder options to allow these messages to be delivered to your inbox.
3. Add delivery@b2b-mail.net  to your whitelist.
4. Investigate with your email administration why the message is not making it to your inbox.

Special Reminder for Chrome Users

The Java plug-in for web browsers relies on the cross platform plugin architecture NPAPI, which has long been, and currently is, supported by all major web browsers. Google has followed through with their plans to remove NPAPI support from Chrome.  With the most recent release (v51) Google Chrome will no longer support NPAPI, thus they are effectively dropping support for Silverlight, Java, Facebook Video and other similar NPAPI based plugins.
The following Java-based PowerShare products will be affected by this change:

• File Upload Tool*
• Modality Worklist Reconcile
• Clinical Viewer*

Java is still supported on other main-stream browsers such as Firefox, Internet Explorer and Safari.  Chrome users are encouraged to switch to an alternate browser should they have any issues accessing the products listed above.

* These products have alternative versions available that do not require Java.  Please contact support or your outreach coordinator to discuss available options.

PowerShare Training

You can register for training by completing the online registration form here. An archive of all PowerShare eTIPS can be found here.

Best Practice Reminder

We recommend auditing your PowerShare users list on a weekly basis. Be sure to disable any users that should no longer have access (terminated employees, employees no longer needing access to PowerShare).

Have Ideas?

We would love to hear your ideas! If you have information about how we could make PowerShare better, please contact Michelle Sporleder michelle.sporleder@nuance.com

What are eTIPS and how do I sign up?

PowerShare eTIPS is a monthly newsletter that contains helpful information about the PowerShare Network, Product Updates, and other exciting news. To sign up, click here.

Keep up-to-date by viewing the PowerShare eTIPS archives, which can be found here.

back to top

Contacting Support

A dedicated Nuance Healthcare Technical Support team, available 24x7x365, services our PowerShare Network customers who have an active maintenance contract with Nuance.

Nuance Healthcare Technical Support

This team can offer assistance via remote on-line connectivity to your systems, and it is available toll-free at (866) 809-4746. Alternatively, you can email us at support@nuancepowershare.com

back to top

Nuance Welcomes Your Feedback

We are very much interested in your feedback regarding this eTIPS newsletter.
Click here to reply to this email with your comments or suggestions.

We would love to hear your ideas for future eTIPS newsletters. If you have an idea, suggestion or an article you would like included in our eTIPS newsletter,
click here to email your idea to our eTIPS editor.

back to top